can someone help me re:royal mail compensation claim

Hiya, i sell a few games on amazon marketplace, i sold Halo 3 limited edition, posted it first class. Next day recieved a email saying the box was caved in and could i help him do a claim with royal mail,but my question is who fills in the form? is it my responsibility? i have a proof of postage, how do these royal mail claims work?

14 Comments

Do you have a certificate of posting??

Always the sender.

Original Poster

ive got reciept that says at the bottom "please retain this reciept as proof of posting the items listed below" and the the post office woman has wrote the name and postcode??? i thought it would prob be me as i obviously have the most details

bbc.co.uk/dna…314

Go to this site, its detailed, good luck!

It also depends how much you are claiming for. For items posted normal first class post i am pretty sure you will be covered for up to £30.
I have claimed a cuople of times with Royal Mail with varying success.

Your covered to £34 - 100 times value of 1st class stamp. Not sure what current going rate on Halo 3 Limited Edition is? It is sellers responsibility - as you have the contract with royal mail.

Banned

Yup, as the others have said, its your responsibility as it was you that hold the contract (ie bought the stamp and hold the insurance)

Probably best to either ring royal mail customer services or go to the post office for a form. (Theres always a form isn't there!!!)

Make sure you claim its full value! (Though this is limited to £34 as someone has said)

DEL BOY tip - tell him to buy the same game from say play.com then he tells them that the one they sent him was the damaged one, Play will then pay postage costs and refund his money.

VeryVery

DEL BOY tip - tell him to buy the same game from say play.com then he … DEL BOY tip - tell him to buy the same game from say play.com then he tells them that the one they sent him was the damaged one, Play will then pay postage costs and refund his money.



Sounds like fraud to me!

Why not buy broken stuff on ebay and then buy the real thing and send the broken ones back under guarentee?

Benjimoron

Sounds like fraud to me!Why not buy broken stuff on ebay and then buy the … Sounds like fraud to me!Why not buy broken stuff on ebay and then buy the real thing and send the broken ones back under guarentee?




its impossible to do for one thing and yes it is fraud and i dont condone it one bit but i thought it was a easy way out for you instead of maybe having to shell out for another replacement for the lad.


;-)

[URL="ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Inland_(2006current_version).pdf"]Online printable P58[/URL] claim form.

VeryVery

its impossible to do for one thing and yes it is fraud and i dont condone … its impossible to do for one thing and yes it is fraud and i dont condone it one bit but i thought it was a easy way out for you instead of maybe having to shell out for another replacement for the lad.;-)




Defrauding a company is one thing. Asking your buyer to defraud, is asking for trouble.

VeryVery

its impossible to do for one thing and yes it is fraud and i dont condone … its impossible to do for one thing and yes it is fraud and i dont condone it one bit but i thought it was a easy way out for you instead of maybe having to shell out for another replacement for the lad.;-)




what's impossible to do?

Photocopy your claim form and proof etc because it's not unknown for the Royal Mail to 'lose' your claim... speaking from experience.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Can't delete friends on Xbox 360 or accept any friend requests, anyone know…34
    2. Microsoft Gamescom - Possibly more free games / Project Scorpio79
    3. Any Xbox One news today?2356127
    4. What do these 2 men have in common1117

    See more discussions