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    Can someone help me with installing my printer?

    I have a HP 1020 printer.

    My mistake, I already plugged it into the USB so now my comp isn't recognising it.

    Have downloaded the drivers from HP website but don't know what to do next.

    I have tried going through the 'add printer' process but it won't give me the option to use my USB port, just the COM ports etc.

    Is there a way i can make my comp 'forget' that it has been connected to my printer already? I am on Windows ME

    18 Comments

    reboot your computer without the printer switched on.

    Load the printer drivers from the printer disk provided.

    Switch your printer on when asked to do so. or when the drivers have loaded.

    Original Poster

    Thanks for replying.

    I haven't got a disk, I just downloaded the drivers from their website.

    One of the icons has got the HP logo, so I assume that that is the one that I need to launch, but it just ignores me when I try to open it.

    When I go through the 'add printer' process, it does not give me the option to use this icon and won't give me the option to select USB as the connector

    USB ports are listed as COM Ports aren't they? "COM" as in any data communication port? I dunno but I think so.
    You could check your System Hardware from the control panel and find out which COM port your printer is connected to.
    Can't check any of this due to being on a mac but I think I remember it like that.

    how did you install the file that you downloaded ?

    Original Poster

    Magic_monkey;1637124

    USB ports are listed as COM Ports aren't they? "COM" as in any data … USB ports are listed as COM Ports aren't they? "COM" as in any data communication port? I dunno but I think so.You could check your System Hardware from the control panel and find out which COM port your printer is connected to.Can't check any of this due to being on a mac but I think I remember it like that.



    Isn't a com port the 'trapezium' shape one with lots of holes/pins?

    Original Poster

    stora;1637152

    how did you install the file that you downloaded ?



    I downloaded it and it downloaded as an application file, which I had to unzip.

    That's as far as I have got, as I can't open the 'HP' file

    Banned

    i know absolute nothing about comps so this is just a thought, can you do a system restore, take it back a day, dont know if that will chnage anything but worth a shot

    mrszerrouk;1637224

    I downloaded it and it downloaded as an application file, which I had to … I downloaded it and it downloaded as an application file, which I had to unzip.That's as far as I have got, as I can't open the 'HP' file



    what folder did you unzip it to?

    is there a file in that folder called 'setup.exe' or maybe there is a readme.txt file in there ?

    Original Poster

    sassie;1637240

    i know absolute nothing about comps so this is just a thought, can you do … i know absolute nothing about comps so this is just a thought, can you do a system restore, take it back a day, dont know if that will chnage anything but worth a shot



    You say you don't know anything about comps, I don't even know how to do a system restore!

    I haven't a clue if this would work, but would I lose documents that I saved today if I did that? I have been helping my sister with her Uni work all day and I would curl up and die if lost it!

    no need for a system restore.

    Banned

    mrszerrouk;1637255

    You say you don't know anything about comps, I don't even know how to do … You say you don't know anything about comps, I don't even know how to do a system restore!I haven't a clue if this would work, but would I lose documents that I saved today if I did that? I have been helping my sister with her Uni work all day and I would curl up and die if lost it!



    not sure, you could always put it onto cd incase

    system restore, you go to start >all programs>accessories>system tools and in there system restore

    Banned

    stora;1637259

    no need for a system restore.



    as i said i know naff all, was just throwing in something to try and help, i could have advised my usual, and just said kick the chuffin thing but thought i wouuld try another approach, that obviously hasnt worked well either, so back to original plan, chuffin kick it - lol

    remember and delete any other printers you had installed before attempting to install the knew one.

    Original Poster

    sassie;1637273

    chuffin kick it - lol



    Thanks, I will get back to you if it works! :thumbsup:

    Original Poster

    ants97;1637307

    remember and delete any other printers you had installed before … remember and delete any other printers you had installed before attempting to install the knew one.



    I haven't had any other printers installed.

    Think I will just have to hand everything over to my lovely OH and let him fix it for me.

    Means I will have to go 'cold turkey' from HUKD tomorrow then, though - is it worth it?

    ants97;1637307

    remember and delete any other printers you had installed before … remember and delete any other printers you had installed before attempting to install the knew one.



    Not always the case.
    You can have more than one printer installed on a PC.

    What we need to do is to Install the drivers for this particular printer.

    Banned

    look, do you reallly need the printer - lol

    stora;1637328

    Not always the case.You can have more than one printer installed on a … Not always the case.You can have more than one printer installed on a PC.What we need to do is to Install the drivers for this particular printer.



    i know but got a hp deskjet at xmas and first thing it told me on the instructions was to uninstall any other printers. never read them tho and spent best part of a day wondering why kept getting error msgs during the installation.
    as alast resort aand after googling for hrs took them out the cellophane, read them, uninstalled my epson and by jove it worked.
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