Posted 13th Jan 2023
Hi All I bought the Galaxy Book 2 Pro 360 13" 16gb i7. I have seen reviews etc, i'm not 100% about it since it cost £940 but really need a think an light laptop for my trip next week which will be for a month.
I ordered online form John Lewis (click and collect) and picked it up from their store yesterday. They didnt have the laptop on display in store the closes was the 15in and the non pro. I want to test the pro 360 but the package i got is shrink wrapped. The store told me if i break the shrink wrap i can not return it it its not fit for purpose.
So question before i open it is this statement correct. i.e. we cannot test the laptop that we purchased. so if we remove the shrink wrap we have to keep it. My concern is the laptop gets too hot or the glare on the screen is distracting. Whilst reviews say this, i want to know for myself. If however I cant return it once opened, then I might just return it now (since we haven't opened it yet) and make do with my current heaver and slightly faulty laptop on the trip (not ideal).
Could use your guidance.
I ordered online form John Lewis (click and collect) and picked it up from their store yesterday. They didnt have the laptop on display in store the closes was the 15in and the non pro. I want to test the pro 360 but the package i got is shrink wrapped. The store told me if i break the shrink wrap i can not return it it its not fit for purpose.
So question before i open it is this statement correct. i.e. we cannot test the laptop that we purchased. so if we remove the shrink wrap we have to keep it. My concern is the laptop gets too hot or the glare on the screen is distracting. Whilst reviews say this, i want to know for myself. If however I cant return it once opened, then I might just return it now (since we haven't opened it yet) and make do with my current heaver and slightly faulty laptop on the trip (not ideal).
Could use your guidance.
Community Updates
11 Comments
sorted bywhich in the case of a portable electronic device will reasonably at a minimum involve removing any non-personal seal / wrapping, applying power and pressing the << Power On >> button.
Within the 14 days contract cooling off period you may inform the trader that you are cancelling the contract, using the form provided by the trader prior to purchase, or some other more blunt method that conveys the same cancellation notification.
This right is provided via The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 based on what the trader can deduct from a refund if the returned goods show excessive handing beyond
archive.is/gc2ZO
If you still don't feel comfortable, just ask JL to confirm it has exemption from the quoted legislation that permits you performing
but as JL (nor any other trader) doesn't have exemption from the legislation, just carry on regardless, maybe asking that question if/when you choose to return the goods whilst showing JL a single finger.
Do I have to pay to return unwanted goods?
Please consider others and remain courteous. (edited)
I'm sure some people try that, and if it's a slightly shorter break, even try to justify it (edited)