Can you not switch products if mortgage less than £25k?

Posted 28th Mar 2021
Has anyone come across an issue where your mortgage provider won't allow you to switch product if your mortgage balance is below a certain threshold?

My brother in law has a 5 year fix BTL with RBS coming to an end in June. He tried to do another fix but it won't allow him to as its less than £25k.

Its the first time i have come across that issue. Has anyone else come across this with either BTL or residential? Just seems unfair!
Thanks
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