Can you return a Game bought from Game.co.uk online to a Game Store

9 replies
Found 29th Jun 2010
I bought a Game called Wet Xbox 360 the other day and recieved it on Saturday, however to find the game had been pre - owned and used. So instead of sending it back to them and waiting for a long time for a refund can I pop into my local Game Branch and return the game?

Or not.

Cheers guys in advance.

8 Comments

dont think so, think u have to return to game.co.uk

Three clicks on the GAME.co.uk web site turns up this page...

]Home > Help > Returns > Items bought Online
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Returns & Refunds
Items bought Online

Returning an item bought Online to a GAME Store:
You can return goods to your nearest GAME Store - ]Store Finder

You must return any item using the original invoice supplied with your product and have your credit or debit card used for the original purchase with you for the Store to process the refund. If you purchased a 'bundle deal' all parts of the bundle must be returned.


Online orders cannot be returned to GAME Concessions Stores, such as Debenhams Stores.

Orders ending with "/M" or orders for TVs, Mobile Phones, Laptops or any other electrical items (excluding gaming consoles and iPods) cannot be returned to any GAME Stores.


Returning an item bought Online by Post:
You can return goods directly using the postage-paid label you received with your goods:

If the product is still sealed and in mint condition please use the code M001 in the RMA number section on the Return address label.
If the product is faulty please use the code F001 in the RMA number section on the Return address label and please state 'Exchange' or 'Refund'.
The address for returns is:
Central Distribution GMWB
Freepost SCE4702
PO Box 6593
Basingstoke
RG21 6YJ

Please Note:

If you return any products to us, please obtain a Proof of Posting receipt from the Post Office.
International customers should be aware that we are unable to refund any postage and packing costs incurred in returning a product to us under our Returns Policy.
Please note items bought in 'bundle deals', such as 2 for £30.00 or hardware and software packs, if returned separately, will result in the full price being charged for other items in the special offer - and the refund adjusted accordingly.

Returning an Electrical item bought Online (excluding gaming consoles and iPods)
To return an order please contact Customer Services - [email protected]

For orders ending with "/M" please use the following returns address:

Game.co.uk c/o The Producers
2 Stonehill, Stuckeley Meadows
Huntingdon PE6 6ED


Mobile Phones should be returned with the pre-paid SIM Cards (if applicable). Any used airtime will not be refunded.
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BFN,

fp.

The short answer is yes - take it in with your receipt and ask them to swap for new.

DragonChris;8941357

The short answer is yes - take it in with your receipt and ask them to … The short answer is yes - take it in with your receipt and ask them to swap for new.



mighty mugger wanted a refund so, hence, the original payment method will be required also:

Game.co.uk

...You must return any item using the original invoice supplied with your … ...You must return any item using the original invoice supplied with your product and have your credit or debit card used for the original purchase with you for the Store to process the refund. If you purchased a 'bundle deal' all parts of the bundle must be returned....



BFN,

fp.

DragonChris;8941357

The short answer is yes - take it in with your receipt and ask them to … The short answer is yes - take it in with your receipt and ask them to swap for new.



Then have a laugh at what they bring you. If it has not go the Microsoft seal of authenticity .. reject it for one that has.

Original Poster

I would like to say thanks to all of you - each one of you has been a major help.

I will go tommorrow and get my full refund from Game the clowns.

I will rep each of you for your time .

mighty mugger;8941783

I would like to say thanks to all of you - each one of you has been a … I would like to say thanks to all of you - each one of you has been a major help.I will go tommorrow and get my full refund from Game the clowns.I will rep each of you for your time .



Good luck!

If you have the opportunity to do so afterwards, could I trouble you to post a comment in my thread to let other HotUKDeals.com members know of the outcome (in case they ever have the need to undertaken the same process)?

fanpages;8941259

Also see:]GAME sells ex-display stock as 'new' - Will refund or replace … Also see:]GAME sells ex-display stock as 'new' - Will refund or replace any non-'mint' goods bought at Easter



Thank you.

BFN,

fp.
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