Can you return an item on Prime Now for change of mind?

Yes, standard Amazon returns process.

amazon.com/gp/…mp;

Yep, Consumer Rights Act 2015 applies from all online orders

Yes, but you have to pay for return postage.

Thanks for replies have ordered

Why not ask him if the make is acceptable before purchasing?

Jakirrr21

Yes, but you have to pay for return postage.

Not in my experience, they send you a Collect plus label (IM them if they don't)

tallpete33

Not in my experience, they send you a Collect plus label (IM them if they … Not in my experience, they send you a Collect plus label (IM them if they don't) Read lessRead more

​They send you the label then deduct the return postage fee from the refund amount. I returned some headphones last week, because they were faulty, and was charged £3.99.

They refunded the money when I contacted them and explained that I shouldn't be charged for returning a faulty item.

Thanks for replies my son liked the phone and is keeping it!