Can you return an item on Prime Now for change of mind?

Posted 23rd Dec 2016

Was looking at ordering a mobile phone for my teenage son from Amazon Prime Now but cannot find any info on app about change of mind return in case he doesn't want that particular make.

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8 Comments

23rd Dec 2016

Yes, standard Amazon returns process.

amazon.com/gp/…mp;

23rd Dec 2016

Yep, Consumer Rights Act 2015 applies from all online orders

23rd Dec 2016

Yes, but you have to pay for return postage.

Edited by: "Jakirrr21" 23rd Dec 2016

23rd Dec 2016

Thanks for replies have ordered

24th Dec 2016

Why not ask him if the make is acceptable before purchasing?

24th Dec 2016

Jakirrr21
Yes, but you have to pay for return postage.

Not in my experience, they send you a Collect plus label (IM them if they don't)

24th Dec 2016

tallpete33
Not in my experience, they send you a Collect plus label (IM them if they … Not in my experience, they send you a Collect plus label (IM them if they don't)

They send you the label then deduct the return postage fee from the refund amount. I returned some headphones last week, because they were faulty, and was charged £3.99.

They refunded the money when I contacted them and explained that I shouldn't be charged for returning a faulty item.

29th Dec 2016

Thanks for replies my son liked the phone and is keeping it!

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