Can you return an item on Prime Now for change of mind?

8
Found 23rd Dec 2016
Was looking at ordering a mobile phone for my teenage son from Amazon Prime Now but cannot find any info on app about change of mind return in case he doesn't want that particular make.

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8 Comments

Yep, Consumer Rights Act 2015 applies from all online orders

Yes, but you have to pay for return postage.
Edited by: "Jakirrr21" 23rd Dec 2016

Original Poster

Thanks for replies have ordered

Why not ask him if the make is acceptable before purchasing?

Jakirrr21

Yes, but you have to pay for return postage.



Not in my experience, they send you a Collect plus label (IM them if they don't)

tallpete33

Not in my experience, they send you a Collect plus label (IM them if they … Not in my experience, they send you a Collect plus label (IM them if they don't)



​They send you the label then deduct the return postage fee from the refund amount. I returned some headphones last week, because they were faulty, and was charged £3.99.

They refunded the money when I contacted them and explained that I shouldn't be charged for returning a faulty item.

Original Poster

Thanks for replies my son liked the phone and is keeping it!
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