Posted 12th Sep 2022
Update 1
28/02 - Thread updated
*Updated 28th Feb 2023*

There continues to be a lot of travel disruption in the UK with the rail strikes, which will impact March and April 2023 travel. You may find yourself having to reschedule travel dates or look for a refund. If you find yourself in this position, see below in terms of a few things to check.

Train Tickets


1. Train strikes and Cancellation rights:

If your plans are affected by a rail strike as well as general cancellation rights

  • If your service has been cancelled, delayed or rescheduled, you will be entitled to a change or refund from the original retailer of your ticket. You should not have to pay the usual admin fee (up to £10) if you are seeking a refund because of the strike action.
  • You can also use your ticket with another train company or an alternative route if it is available.
  • More info here

2. Train delays

If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund. You should try to claim within 28 days, but some train companies allow longer. The amount you can claim depends on which train company you travelled with - check your ticket if you’re not sure.

You can get compensation if your train company is part of a scheme called ‘Delay Repay’ - it doesn’t matter why your train was delayed.Check your train company’s website to find out if they offer Delay Repay (they might call it 'delay compensation'. You’re legally entitled to compensation of:

  • 50% of your ticket price if you get to your destination between 30 minutes and an hour late
  • a full refund if you arrive more than 1 hour late

More info - Citizen advice


If you are looking to cancel your booking for a hotel room due to changing travel plans, then firstly check with your provider around the cancellation policy terms. Sites such as eBookers usually have quite flexible cancellation terms allowing you to cancel and get a refund the day before travel, however other sites cancellation terms are more restrictive so will depend on the provider.

Travelodge amendment / cancellation policy

a) Saver rates are non-refundable. Amendable until 12pm on the day of arrival, subject to availability and additional costs. See Section C of Booking T&Cs.

b) Flexible rate bookings are fully refundable and offer the most freedom to amend or cancel a booking up until 12 noon on the day of arrival. Please note that WiFi is non refundable. Ts&Cs apply.

Premier inn amendment /cancellation policy

a) Standard - Pay now, non-refundable. Free to amend check in date at the same hotel up to 1pm on the day of arrival
b) Flex - Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival
c) Advance - Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival

If you have been unable to travel due to circumstances beyond your control and your hotel booking is not flexible, it maybe worth checking any travel insurance policies you have

Event tickets e.g Sports / Concerts

Image credit - Getty images

If you have had event tickets cancelled e.g. football, theatre, rugby etc, the provider should be offering you a ticket for the rearranged event or provide a refund if you are unable to attend

If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. The organiser will tell you how to get a refund. You’re unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan-to-fan website. Please note if you paid any booking fees you may not get those back.

Citizens advice

Credit Card Protection

If you are struggling to get a refund from your travel / ticket provider and they they have not provided the goods or services (to your expectation and retailer unwilling to refund) you maybe able to claim a refund via you credit card provider under Section 75 of the Consumer Credit Act. This allows you to raise a claim against your credit provider if:

  • you paid some (or all) of the cost by credit card or with a point of sale loan
  • the cash price of the goods or services is more than £100

Section 75

if the value of goods is under £100, then you maybe able to do a chargeback instead on credit/debit card, again if the goods/services have not been provided or to your expectation.

Citizens advice

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  1. IamOpica's avatar
    Sorry if this is irrelevant as I'm asking in general. Can I get on the next train if the train specifically for my Advance ticket was cancelled or delayed? Thanks.
  2. alexc100's avatar
    Some personal experience with event ticket insurance. Don’t bother, total waste of money. The hoops they make you jump through. Not worth the time and effort.

    If it’s a train issue then you’ll need to ask the train company to send written confirmation that the train was cancelled - which they won’t do. And if you are sick then the insurance company will demand a letter from your GP which you will probably have to pay for

    Needs investigating if you ask me. Total money grab (edited)
  3. Chopper-Harris's avatar
    Thought I'd mentioned tickets bought through The are not offered the same protection as buying through train operators direct

    I was refused an evoucher for advanced tickets, even though I requested the day before travel. The train operator was offering evouchers but thetrainline refused advising their terms and conditions differed.
    I currently have a complaint (escalated) but pretty poor by Trainline. I'm not after a refund, just a voucher to re-use when the football match is rescheduled. (edited)
    Freddy_uk's avatar
    I booked through trainline and had no problem getting a complete refund direct with transpenine. With the tickets in hand you can take the next train so long as it’s the same provider or one listed on their website as a replacement service option.
  4. Chopper-Harris's avatar
    For open tickets and local commute I'll use Trainline again but for longer journeys or advanced tickets I will not.
    For info I managed to get a refund following a further complaint direct to Trainline CEO.
    TechnoDonkey's avatar
    There’s not really much point in using trainline anyway as EMR, Cross Country etc are just as convenient to use and never charge any admin fees. You can book a Cross Country train on the EMR app and vice versa. No difference in price across apps as they’re set by National Rail. (edited)
  5. Bossworld's avatar
    GDPR - Right to be forgotten (edited)
    villageidiotdan's avatar
    I got a £60 return from Edinburgh to Newbury, thankfully that's on Tuesday but I wonder if that ticket price was available direct with the operator on the basis it's a number of train operators.

    I think it's a case of "you pays your money and you takes your chances"
  6. dexstur's avatar
    The wording "driven by train strikes" should read "driven by greedy bosses resulting in poor service"
  7. faythy's avatar
    The train system is a right mess and needs nationalised. That's my moan for the day lol
    Icon's avatar
    Quite possibly - but I'm sure it wouldn't stop strikes from happening.
  8. tony6283's avatar
    Good post. Point to watch is there’s most likely no compensation for any consequential loss.
  9. bigpappa's avatar
    The discussion on here keeps confirming to me why I don't bother with trains.

    Poor, expensive and running on time is a bonus.
    lucyferror's avatar
    Some people don't have a choice
  10. Rufuss's avatar
    Recently received a refund on my outbound journey which was cancelled. Also got a half refund on my return journey due to it cancelling my final destination, both via Delay Repay on Southern. I was late to the event I was attending and was hot and sweaty from having to run. I'd just prefer the trains to be on time rather than my fare being almost free.
  11. sawleyred's avatar
    I just use Chiltern app as no booking fees. Or use raileasy for longer hourneys
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