Found 3rd Sep 2016
I sold an item on ebay 2 weeks ago. The auction conditions stated I would post but the winning bidders asked if he could collect, I could see he was local so agreed. He initially gave me a collection date of Thursday last week, he didn't turn up. Then said he would call and collect last Sunday morning, didn't turn up. He next said he would call either Thursday or Friday morning to arrange collection that evening and you can guess the rest. I've told him the latest he can collect is tomorrow, if not it will have to be posted. All comms were through the ebay messaging system.

Assuming he doesn't collect or pay for postage by tomorrow I know the next step is usually to escalate to ebay as a non paying bidder but I've a strong feeling if the bidder does then pay and I post, he'll submit a spurious paypal claim so I'd rather just cancel the auction. I know I'll lose paypal fees if I cancel but will ebay withdraw any negative feedback he might leave if I ask them based on the comms trail between the two of us?

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21 Comments

Have you tried asking eBay for their opinion?

could you not post it recorded delivery? That way you would have proof it has arrived incase he makes a claim

Basically another Ebay time waster, you need to start a resolution as you say and state the buyer fetuses to pay and communicate, I think they get 7 days to waste your time and bot pay then you can close it and re list, the joys of eBay

go to help and support and talk to them

talk to ebay i had the opposite thing sold for collection only then winner after claiming his friend would collect wanted me to ship to spain contacted ebay and they cancelled auction with no fees for me

just raise a non payer report against the buyer, eBay will find in your favour and refund any fees.


also if they do pay via PayPal I would tell the buyer you will only post now, otherwise you massively run the risk of losing your item and money, without proof of postage eBay will find in favour of the buyer.

If he doesnt pay then any feedback can be removed
Report an unpaid item dont waste anymore time with this person
Relist it again or offer a 'second chance offer' to the next bidder

Take pictures, video and send recorder. Depending on what the item is you can easily dispute the claim if you have proof the item worked, was not damaged or scratched..........

Just contact eBay, tell them what has happened and say that you would like to transaction cancelled and to be refunded your final fees because the seller has failed to collect the item. Get them to check the messages as proof.

Also, just an FYI never let anyone collect an item if they have paid by PayPal because they can submit a chargeback.

joshp

Just contact eBay, tell them what has happened and say that you would … Just contact eBay, tell them what has happened and say that you would like to transaction cancelled and to be refunded your final fees because the seller has failed to collect the item. Get them to check the messages as proof. Also, just an FYI never let anyone collect an item if they have paid by PayPal because they can submit a chargeback.



​Yeah, never accept PayPal when items are collected, as you have no proof of collection/posting, so they can claim they never received the item and claim through PayPal.

let him pay, deliver in person (as local), get him to sign something or take pics of him accepting delivery-or just file a non-payer claim to get your ebay fees back.

Rich069

let him pay, deliver in person (as local), get him to sign something or … let him pay, deliver in person (as local), get him to sign something or take pics of him accepting delivery-or just file a non-payer claim to get your ebay fees back.



None of that will fly with Paypal,if you don't get a signature from the courier/Royal Mail etc and they put a claim in for non receipt they will win the claim.

i think you may be worrying over nothing. In over 1000 transactions ive had on ebay, only 2 have have been disputed by the buyer on sonething not being delivered. On both occasions, ebay/paypal sided with me the seller, even though i didnt have a signature (using hermes-but no signature required).

Rich069

i think you may be worrying over nothing. In over 1000 transactions ive … i think you may be worrying over nothing. In over 1000 transactions ive had on ebay, only 2 have have been disputed by the buyer on sonething not being delivered. On both occasions, ebay/paypal sided with me the seller, even though i didnt have a signature (using hermes-but no signature required).



If a buyer files a claim with PayPal for non receipt and you didn't have a signature they wouldn't side with the seller,Ebay may have issued no fault refunds though.

obviously not the case.

obviously not always the case.

deb8z

If a buyer files a claim with PayPal for non receipt and you didn't have … If a buyer files a claim with PayPal for non receipt and you didn't have a signature they wouldn't side with the seller,Ebay may have issued no fault refunds though.



I believe Rich is telling the truth.

Delivery confirmation may be sufficient on lower value items, it states in eBay's literature that a signature is required on items with a value more than £750.

Original Poster

Thanks for the comments everyone.

My concern re a spurious paypal claim was around the buyer claiming the item was faulty or not as described, it's a small electrical item so it'd just be my word against his and ebay/paypal would almost certainly rule in his favour.

I've opened an unpaid item case on it anyway.

Edited by: "spoo" 4th Sep 2016

Original Poster

joshp

So you've avoided the advice given? eBay will see the payment they've … So you've avoided the advice given? eBay will see the payment they've made via PayPal. You need to call them and explain you have already given them several chances to collect and they should cancel for you because they can read the messages.Also as I said before, don't allow people to collect items if they've paid by PayPal, it's a common scam. Hopefully this will be reduced now PayPal changed it's policy however they can still submit a chargeback for an unauthorized transaction.



Conflicting advice was given, some people said go ahead and raise an unpaid item claim, others said contact ebay. As I thought the most likely response ebay would give me would be 'raise an unpaid item' claim (considering that is their standard process), I didn't see a huge amount of benefit in doing that.

Also I know not to accept paypal payments for collection, I told the seller cash only, if he had paid by paypal I would have refunded and insist on cash. As I stated in my inital post, my concern wasn't around collection it was if the seller paid via paypal and asked me to post.
Edited by: "spoo" 4th Sep 2016

Original Poster

Addendum to my last post, I am genuinely grateful to all those who took the time to respond to my query. When given conflicting advice (all of which had merit by the way), I obviously can't follow everyone's so please don't take offence if I choose someone else's advice ahead of yours.

joshp

I believe Rich is telling the truth. Delivery confirmation may be … I believe Rich is telling the truth. Delivery confirmation may be sufficient on lower value items, it states in eBay's literature that a signature is required on items with a value more than £750.



I was talking about Paypal,or are you saying it's changed again,so for example if Hermes delivered a parcel and the tracking said,left in the porch or safe place even though the porch could be at the wrong house as there's no signature that the buyer couldn't claim item not received?
Edited by: "Domthedonkey" 4th Sep 2016
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