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    Cancelling BT BB contract before 12 months

    I have been using BT Broadband now for 3 years. I upgraded to the Wireless home hub in september and ever since that the service has been awful. I was promised an 8 mb connection and it has never been anywhere close to that, i would say at the best of times i am only getting a 2 mb connection. Surely they are not honouring their contract with me by not supplying the service that i initially signed up to? Any advice on this matter would be greatly appreciated :thumbsup:

    8 Comments

    Admin

    We're kind of in the same boat as you- our wireless connection kept dropping out and out connection is often very slow. You can "Ask Emma" on the BT website- We're still discussing what to do so I can't really offer any useful advice.

    Well to start with they will blame your equipment and I am sure the 8 meg will only be available when you have the main pc 'wired' into it, I don't know the max a lappy can download but I am sure that they are not up to that yet.

    Maybe you could get one of the op-po to come and see you, and see how they blast BT over their own.

    Original Poster

    i have used the router over an ethernet connection and the internet speed is the same as the wireless.

    Right here is some advise.

    I had BT Total Broadband when it first came out, June 2006 - the best package. It was terrible, so about 3 months in, I must have called tech support about 100 times. The service was abismal! I kept calling the UK helpline for BT Billing, and the people there were extremely helpful, I told them that tech support were not helping me and Im paying for a service I am not having. It was then cancelled without penalty

    Bryan

    [FONT=Arial][SIZE=2]One thing you have to remember is that you're paying for UP TO 8MB - they never guarantee that's what you'll get - all sorts of factors can determine your speed - equipment, distance from exchange etc.[/SIZE][/FONT]
    [FONT=Arial][SIZE=2][/SIZE][/FONT]
    [FONT=Arial][SIZE=2]Anyway, I've had problems with BT Broadband recently too. I went onto the 8MB connection as soon as it was available. Initially I was getting around 4mb or 5mb, which wasn't too bad, but then recently it just seemend to be getting slower and slower and I was getting around 2.5mb. I rang the techinical help desk thingy, all based in India of course, and I spent nearly 2 weeks trying to get answers out of them. They said they would report a line fault THREE TIMES and didn't do it. They had me on my hands and knees unscrewing the main phone socket in the hall and plugging the wireless router into the test socket inside it (made no difference). Eventually their answer was "there's nothing wrong".[/SIZE][/FONT]
    [FONT=Arial][SIZE=2][/SIZE][/FONT]
    [FONT=Arial][SIZE=2]I hassled and hassled them for compensation due to poor service and the amount of time I'd had to spend on the phone to them. They refused to give me anything other than £12.43 credit on my bill.[/SIZE][/FONT]
    [FONT=Arial][SIZE=2][/SIZE][/FONT]
    [FONT=Arial][SIZE=2]Try ][COLOR=#0000ff]http://speedtester.bt.com/[/COLOR] Look out for what your "configured download throughput speed" is set at - this means your line will not let you download at anything above that. It changes all the time though, it's really weird. No-one on the techinical helpdesk knew what it meant, so I had to research it myself. Basically BT are constantly monitoring your speeds, and if for 3 days in a row you get (for example) 2.5mb or less, then they will lower your "configured download throughput speed". [/SIZE][/FONT]
    [FONT=Arial][SIZE=2][/SIZE][/FONT]
    [FONT=Arial][SIZE=2]The only thing is, BT has NEVER fallen over for me, I never have downtime, so I'm reluctant to switch to someone else in case they do have problems...[/SIZE][/FONT]

    Bristol is right, it has never been advertised as '8MB' it is always 'Up To 8MB'...

    Yep, I was getting around 2mb with tiscali, switched to BT and I was getting around 64kbps!!! Abismal speeds. Now with Orange and getting 2.5mb which is the best I can get in my area!

    What speed are you getting, because, like said, its up to 8meg so if your getting 5meg etc thats great. What does the speed checker say you should be getting.

    Bryan

    Just read your getting around 2meg, which is really good (from my perspective anywayz). Maybe that is the max you can get in your area, your not garanteed anything up to 8meg.
    :thumbsup:
    Bryan
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