Cancelling Virgin having upgraded 6 months ago


    I'm looking to cancel my Virgin subscription, my initial 12 month contract was from 17 June 2009 - 16 June 2010. I upgraded to the XL TV package in December or so, but was careful in my research first and read about this being tacit 'agreement' to a new 12 month contract period. When I spoke to the guy on the phone I was very careful to make sure he confirmed to me that this was not a new contract I was signing up to.

    It seems from research on here that they should have a recording of this call, is this correct? If so, I should be able to cancel the contract with a months notice? Which is obviously coming up soon, hence my asking.

    Any help appreciated.


    Did you record the phone call?
    Companies only seem to have phone recording when it favours them.

    If you claim mis selling im sure they will find that recording ;-)

    Not sure about them, but always have had email confirmation of any new upgrade etc on mobile phones.
    ALways get things recorded.

    Wouldnt be the first time someone has lied in a call centre to make their targets.

    Original Poster

    Thanks for the replies. To be honest the thought of recording the conversation never crossed my mind at the time, and surely anything I could record with my amateur devices (a dictaphone) would have been pretty weak evidence anyway.

    My plan is to play hardball with them on the phone if they refuse to buckle when I tell them of this phone call. I'll tell them I'm cancelling my direct debit immediately following the final payment for the initial 12 month contract and then they can decide what they want to do.
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