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cannot answer call and phone icon disappeared on moto e.

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Posted 9th Feb 2015
can anyone provide a solution to the following? my dad has just told me that the phone icon has disappeared from his home screen and cannot find it anywhere to add back to the front screen. secondly, when someone calls him the phone rings but there is no swipe option on the screen to answer call so he cannot answer it. apart from a factory reset is there a way of getting the icon back and getting the swipe option back to answer a call. I don't have a Motorola and I'm 100 miles away so not providing much help.

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