capital one have cancled my credit card :(

Found 19th Jul 2009
Last night i tried to buy some earphone from the usa , i used £25 in my paypal account and the rest £35 i tried to put on my capitalone card but it said i couldnt use the card , it didnt give a reason , so i had to use my halifax card instead.

now today i get a call off capital one saying there has been poss fruadulent activity and they have cancled the card and will send me a new one !!! even thought iv told them it was me and i have the card in my possention

fair enought job well done for spotting activity on my account as iv never used it to buy from abroad before but when i say it was me , i wanted to buy those items that should be good enough reason not to cancle my card .

7 Comments

This is the banking industry feeble attempt at preventing fraud. My bank card has been stopped around 6 times in the last year for apparent "fraudulent" activity.....which stopped me from purchasing presents, goods, petrol etc..... not one single transactions was fraudulent....and I had to spend time on the phone with them on numerous occassions to explain this to them........

the first time my card was fraudulently used, did they stop it before it took place? nooooooooooooooo

Barclays Fraud Department.....I'd just like to say that you are totally and utterly useless.

StevenA2000_uk;5792733

Barclays Fraud Department.....I'd just like to say that you are totally … Barclays Fraud Department.....I'd just like to say that you are totally and utterly useless.



I disagree - caught some sod taking money out my account and got it all back within 5 working days

Becksdawe;5793239

I disagree - caught some sod taking money out my account and got it all … I disagree - caught some sod taking money out my account and got it all back within 5 working days



got to disagree, i had to close my account and move to lloyds to stop a recurring payment on my debit card five months after the company had gone bust.
Don't tell you this pitfall when you get the card do they!

Banned

Becksdawe;5793239

I disagree - caught some sod taking money out my account and got it all … I disagree - caught some sod taking money out my account and got it all back within 5 working days


+1

they provided excellent service when my GF got scammed by the shopto fiasco (someone nicked all their credit / debit card database :w00t:)

Banned

maddogb;5797500

got to disagree, i had to close my account and move to lloyds to stop a … got to disagree, i had to close my account and move to lloyds to stop a recurring payment on my debit card five months after the company had gone bust.Don't tell you this pitfall when you get the card do they!


then they should (under banking law) refunded you.

I had the exact same thing as the op, tried to buy some concert tickets, card got refused and then i got a call from them saying they thought my card had been used fraudulently, i told them it hadn't it was me doing the transaction yet they still cancelled the card! :x

csiman;5798064

+1they provided excellent service when my GF got scammed by the shopto … +1they provided excellent service when my GF got scammed by the shopto fiasco (someone nicked all their credit / debit card database :w00t:)



Same here. Barclaycard have only ever phoned me up twice, first time I had spent £££ at various online casinos one evening but I told them that was genuine and was me so they said oh no worries then. Second time someone had scammed my card details (goodness knows how) and spent £1500 on various things (phone top ups, virgin train tickets etc), they put a hold on my account and was all sorted out.
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