Car insurance - your opinions please

18 replies
Found 24th Aug 2009
My car was recently vandalised and dented.

My excess is £800, the work on my car was anticipated to be much more than that , so I made a claim. However, the final total as £540.00 and I got a refund of £260.00.

I have protected no claims bonus and I am able to make two claims in a policy year before my premiums will be affected. Any claim will also freeze any no claim years accrued.

To retract my claim I will be required to pay back the hire car charges and body shop charges that amount to £250.00

Do I pay the £250.00 to ensure a clean claim record or do I allow the claim to be processed and hope that I do not have an at fault claim.

I so wish that I could make my own decisions but now rely heavily on others opinions.

18 Comments

Hon, why do you rely so much on what we think.

You know what to do, surely? x x x

Don't agonise over the money, just do the right thing x x x x

When looking for other quotes, most insurance companies will ask "Have you had any accidents/claims or losses" which would mean that you'd be duty bound to disclose this incident anyway. Its up to you what you do, but bear this in mind !

Original Poster

ClarityofMind;6102863

Hon, why do you rely so much on what we think.You know what to do, … Hon, why do you rely so much on what we think.You know what to do, surely? x x xDon't agonise over the money, just do the right thing x x x x



What is the right thing ???

Barnaby123;6102897

When looking for other quotes, most insurance companies will ask "Have … When looking for other quotes, most insurance companies will ask "Have you had any accidents/claims or losses" which would mean that you'd be duty bound to disclose this incident anyway. Its up to you what you do, but bear this in mind !



And it stays on your file anyway whether you actually cost them money or not:)

diabeticguy;6102936

What is the right thing ???



Call up the insurance company and let them know that the work cost less than you anticipated and see whether they want the cheque returned x x x

Just to point out some madness.... £800.00 excess... that's...a lot...

jasonodell;6103273

Just to point out some madness.... £800.00 excess... that's...a lot...



we discussed all that several months ago lol really!

sorry,,, but £800 excess is CRAZY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ClarityofMind;6103302

we discussed all that several months ago lol really!



haha head must of been in the clouds....

Original Poster

ClarityofMind;6103128

Call up the insurance company and let them know that the work cost less … Call up the insurance company and let them know that the work cost less than you anticipated and see whether they want the cheque returned x x x



Insurance company haven't paid anything towards the repair. I paid the £800 anticipating that the repairs would be thousands. Work is only £500 so the car repairers have refunded my money. Insurers have paid £200 for the car hire and £50 collection charge.

If I pay the costs that the insurance company have laid out then my claim record will be clear.

Banned

diabeticguy;6102936

so wish that I could make my own decisions but now rely heavily on others … so wish that I could make my own decisions but now rely heavily on others opinions.



diabeticguy;6102936

What is the right thing ???



time to grow up methinks

seriously - you cant expect to post every quandry and dilemma you have on t'internet and get everyone else to make a decision for you

grow a set of nuts and do what you think is right

diabeticguy;6103637

Insurance company haven't paid anything towards the repair. I paid the … Insurance company haven't paid anything towards the repair. I paid the £800 anticipating that the repairs would be thousands. Work is only £500 so the car repairers have refunded my money. Insurers have paid £200 for the car hire and £50 collection charge. If I pay the costs that the insurance company have laid out then my claim record will be clear.



The claim (although not taken up) will still be held on file.

diabeticguy;6103637

Insurance company haven't paid anything towards the repair. I paid the … Insurance company haven't paid anything towards the repair. I paid the £800 anticipating that the repairs would be thousands. Work is only £500 so the car repairers have refunded my money. Insurers have paid £200 for the car hire and £50 collection charge. If I pay the costs that the insurance company have laid out then my claim record will be clear.



It's up to you hun, really.

Do what you feel in your heart to be right, as that's what will be important tomorrow when you wake up and have to live with yourself.

Money isn't important x x x

It's not all that serious either way, pick a decision and live by it x x x

what INSURANCE COMPANY IS IT, my advice would be to ring customer services and explain you situation and they will what you best of doing, depending if they are a decent company..

:thumbsup:

ukmonkey;6104941

what INSURANCE COMPANY IS IT, my advice would be to ring customer … what INSURANCE COMPANY IS IT, my advice would be to ring customer services and explain you situation and they will what you best of doing, depending if they are a decent company..



+1

just as I said too x

£800.00 EXCESS wow! How much is the premium then?

Barnaby123;6102897

When looking for other quotes, most insurance companies will ask "Have … When looking for other quotes, most insurance companies will ask "Have you had any accidents/claims or losses" which would mean that you'd be duty bound to disclose this incident anyway. Its up to you what you do, but bear this in mind !



diabeticguy;6103637

Insurance company haven't paid anything towards the repair. I paid the … Insurance company haven't paid anything towards the repair. I paid the £800 anticipating that the repairs would be thousands. Work is only £500 so the car repairers have refunded my money. Insurers have paid £200 for the car hire and £50 collection charge. If I pay the costs that the insurance company have laid out then my claim record will be clear.


Your claim record may be clear but your loss record wouldn't. It very much depends on how insurers ask the question. At work, I expect my staff to ask all three questions, accidents claims or losses as they are all rating factors.

To give an example, someone may have written 3 or 4 cars off but never made a claim. They are obviously a higher risk and therefore should pay a higher premium that someone who has never crashed at all.
You will find companies though that don't ask the full question and just ask if you've had any claims. In this case, you should honestly answer that you did but then repaid the insurers their costs they will then decide whether it should be disclosed.
You need to be very careful though as this "incident" will be on the Claims and Underwriting Exchange register (a database which is used by insurance companies to swap information and attempt to combat fraud)

Hope this helps

Original Poster

marktuck;6105219

Your claim record may be clear but your loss record wouldn't. It very … Your claim record may be clear but your loss record wouldn't. It very much depends on how insurers ask the question. At work, I expect my staff to ask all three questions, accidents claims or losses as they are all rating factors. To give an example, someone may have written 3 or 4 cars off but never made a claim. They are obviously a higher risk and therefore should pay a higher premium that someone who has never crashed at all. You will find companies though that don't ask the full question and just ask if you've had any claims. In this case, you should honestly answer that you did but then repaid the insurers their costs they will then decide whether it should be disclosed.You need to be very careful though as this "incident" will be on the Claims and Underwriting Exchange register (a database which is used by insurance companies to swap information and attempt to combat fraud)Hope this helps



Thank you, all I needed was somebody to explain the repercussions of each decision. Once one has the facts one can make an informed choice.

I thank all posters for their input.
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