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Car parts return's advice @ eurocarparts

15
Found 26th Sep 2010
Could some kind person please help me.

I bought a set of brake discs & pads for my car at eurocarparts & they have give me the wrong discs & pads.The discs are too small & the pads fit but have wear sensors & the original ones don't.
The trouble is i have opened all of the packaging and tried them on the car before i realised they were the wrong parts, so they are a little used now and have a little cosmetic damage as i have had my dirty paws all over them.
Do you think i'm entitled to replacement parts or am i doomed.
I also snapped a bolt putting my old parts on as i didn't want to use the new bolts supplied with the pads i'm not having a good day that will teach me not to try & service my car when i've been up all night on night shift. I bought the parts on the 17th of this month, just got round to fitting them today.
Any help is much appreciated.Thanks
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15 Comments
Sloth/Mod
No according to the terms of their website as too much time has passed. However if they have sent you the wrong parts you may have a case unless they've supplied what you ordered and the wrong parts is your error.
Original Poster
i bought the parts over the counter,i gave my car reg and told them what i needed.thanks.
just cut the wear sensor off, as they will be standard and that is what they will tell you
Sloth/Mod
Worth going back to check as they may have looked the parts up wrong or it could be that previously the wrong parts were put on before. Either way, they may be willing to exchange for the right parts over a matter of a couple of days.
did you buy them off the website or in person, if in person, just take them back & they should swap them for the correct parts & adjusting any monies owed. Clean the parts up as much as you can, including any paw prints on the packaging. We use euro car parts & they are pretty good at exchanging wrong parts. I would'nt have worried to much about the brake pads, just cut the sensor wire off the pads.
Original Poster
wickedteen

just cut the wear sensor off, as they will be standard and that is what … just cut the wear sensor off, as they will be standard and that is what they will tell you


thanks mate will do.
Original Poster
Syzable

Worth going back to check as they may have looked the parts up wrong or … Worth going back to check as they may have looked the parts up wrong or it could be that previously the wrong parts were put on before. Either way, they may be willing to exchange for the right parts over a matter of a couple of days.


thanks syzable. the car is a 06 clio campus and the discs were on from new.
Original Poster
richp

did you buy them off the website or in person, if in person, just take … did you buy them off the website or in person, if in person, just take them back & they should swap them for the correct parts & adjusting any monies owed. Clean the parts up as much as you can, including any paw prints on the packaging. We use euro car parts & they are pretty good at exchanging wrong parts. I would'nt have worried to much about the brake pads, just cut the sensor wire off the pads.


thanks richp, i bought the parts at the store, i have cleaned the discs the best i could with thinners, they have some minor scratches, also i snapped the bolt in one of the caliper guides can you buy just the guide or will it be a new caliper. thanks
has it actually snapped off in the guide pin ? if its snaped off inside the guide pin, sounds like its corroded & you should be able to tap it through, but its more then likely snapped off inside the carrier part, the other half of the caliper bit that bolts to the strut.

http://www.renaultparts.net/images/domestic_images/images/nht_calipers/Silver-Caliper.jpg
Edited by: "richp" 26th Sep 2010
Original Poster
richp

has it actually snapped off in the guide pin ? if its snaped off inside … has it actually snapped off in the guide pin ? if its snaped off inside the guide pin, sounds like its corroded & you should be able to tap it through, but its more then likely snapped off inside the carrier part, the other half of the caliper bit that bolts to the strut.


yes it has snapped in the guide pin only a little stub sticking out.it was my fault, using the old bolt plus over tightened it. i'm a clot.
thanks.


Edited by: "sil0" 27th Sep 2010
Original Poster
eurocarparts exchanged the discs no probs at all, they made up for their initial mistake, good customer service.
the caliper guide pins are dealer part only, had to buy a kit for £25, Ouch that'll teach me, I should learn how to use my torque wrench.
Big thanks too all that helped.
Edited by: "sil0" 27th Sep 2010
that's good news & thanks for the follow up, some posts ask for help & advice, they get it, but you don't hear anything, ever again, whether they sorted it or not.
Sloth/Mod
Good stuff. You know it's a place worth going back to now as well.
Original Poster
richp

that's good news & thanks for the follow up, some posts ask for help & … that's good news & thanks for the follow up, some posts ask for help & advice, they get it, but you don't hear anything, ever again, whether they sorted it or not.


thanks mate, i know what you mean its annoying, thats what this site is about getting the right balance of price & good customer service & good advice.
Don't mind upping eurocarparts too.:D
Syzable

Good stuff. You know it's a place worth going back to now as well.


thanks mate, Yes very good service, I should have realised about my car as its in the middle of a model change & this was bound to happen, I will be much wiser when buying parts in the future. Thanks again, feeling a bit happier now.

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