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    Car warranties/Sale of goods act?

    Does anyone have experience of the following. I have a vauxhall astra which is 3 years and 3 months old and has covered 35k.
    Last night it broke down, from my very limited technical expertise I would guess that my cam belt or timing belt has snapped.
    I phoned Vauxhall this morning who are now looking at it but have told me I will have to pay for the repairs?
    Surely under the sale of goods act goods must last a reasonable amount of time? which I think 35k for a new car is not.

    If anyone has had a similar experience or knows where I can get some good advice it would be most appreciated.

    45 Comments

    Have you kept to servicing schedules?

    Banned

    Cam belts on vauxhalls should be replaced at the 50k service, so it had a bit of use still in it. I think the warranty generally covers for stuff that should happen to break that isn't in the 'normal wear and tear' bracket. I think you'll find you will have to pay, but worth trying all the same.

    Cam belt replacement on Vauxhalls is extremely costly, cheque book at the ready

    Original Poster

    I have always had it served with an oil change in between, I really look after my cars so to say I'm disappointing would be an understatement.

    With regard to the warranty not covering "wear and tear" if I've had the car serviced and the belt should last 50k surely I have done everything in my power and it is a fault which they should rectify?

    Banned

    Fl0wer;5675558

    I have always had it served with an oil change in between, I really look … I have always had it served with an oil change in between, I really look after my cars so to say I'm disappointing would be an understatement.With regard to the warranty not covering "wear and tear" if I've had the car serviced and the belt should last 50k surely I have done everything in my power and it is a fault which they should rectify?



    Well you would think but the cam belt is subject to 'wear and tear' its a moving part of the car that can wear

    Oh it seems they have now reduced it to 40000 or 4yrs. So you are within the limits, like I said worth a try

    209.85.229.132/sea…lnk

    I think you have a good case. If Vauxhall fail to come up with the goods, approach trading standards about it.

    Most decent car manufacturers would undertake such a repair as a gesture of goodwill.

    Original Poster

    sculpturatus;5675627

    Oh it seems they have now reduced it to 40000 or 4yrs. So you are within … Oh it seems they have now reduced it to 40000 or 4yrs. So you are within the limits, like I said worth a try]



    So how would you go about trying, just mention what I did above and hope they want to keep me happy so I buy another Vauxhall when this one needs replacing?

    will have to check with my OH but I had a belt go on my clio it damaged the engine and my warranty had expired, but due to the low mileage after a bit of arguing the toss, Renualt fitted a replacement engine etc all for free. As this should not have happened.

    Original Poster

    flowers172;5675662

    will have to check with my OH but I had a belt go on my clio it damaged … will have to check with my OH but I had a belt go on my clio it damaged the engine and my warranty had expired, but due to the low mileage after a bit of arguing the toss, Renualt fitted a replacement engine etc all for free. As this should not have happened.



    Wow, please find out more!!

    At the moment i'm assuming it's the belt, regardless 35k for an engine to go bang all over the motorway is low :x

    Banned

    Fl0wer;5675715

    Wow, please find out more!!At the moment i'm assuming it's the belt, … Wow, please find out more!!At the moment i'm assuming it's the belt, regardless 35k for an engine to go bang all over the motorway is low :x



    You may need a new engine, and remarkably this may well be covered. I would mention to the dealer you are looking to buy a new car soon, and up until this happened was looking at buying vauxhall again. This may sway them to be a little more responsive.

    Apparantly after reading a few forums about vauxhall cam belt failure it seems there was a big 'Watchdog' campaign on this a few years back. It seems Vauxhall may have some issues that you may be able to exploit :thumbsup:

    Original Poster

    sculpturatus;5675781

    It seems Vauxhall may have some issues that you may be able to exploit … It seems Vauxhall may have some issues that you may be able to exploit :thumbsup:



    Not to misquote you but I just want what I'm entitled to :thumbsup:

    . . .but if you do know of any please let me know where I can find further info :-D

    Banned

    Fl0wer;5675806

    Not to misquote you but I just want what I'm entitled to :thumbsup: . . … Not to misquote you but I just want what I'm entitled to :thumbsup: . . .but if you do know of any please let me know where I can find further info :-D



    Check this forum honestjohn.co.uk/for…959

    It seems to be an inherrant fault, but vauxhall seem reluctant to move on those out of warranty.

    Original Poster

    Will they dispute that is the 1.2 and I have the 2.0T Z20LER engine?

    I will complain to the head bloke in that article you linked to though!

    Original Poster

    Just to touch on a valid point from earlier about service intervals, when it states 20k or a year for your service if it has exceeded one of those is that unnaceptable? i.e if i do 20k evey 14months and nave it serviced every 20k is that out of interval because i did not have it done yearly?

    I think its whichever comes first that you are supposed to stick to, ie you do a lot of mileage you get it done at 20K even if its every 6 months, you do lower mileages say only 10K a year then its annual, so even if you havent done the 20K by the 12 month period it still need servicing.



    Some parts just fail through time or even underuseage.

    Original Poster

    Not too sure about one of my stamps now, i'm sure they'll use anything to get me to pay too!
    Was serviced last may at 25k so should have been serviced 2 months ago?? poo!

    Original Poster

    Although it has had an oil change within that time . . . wonder it kwik fit will stamp my book hmmm

    Original Poster

    Anyone know if a kwik fit oil and filter change can get stamped in your book?

    Fl0wer;5679062

    Just to touch on a valid point from earlier about service intervals, when … Just to touch on a valid point from earlier about service intervals, when it states 20k or a year for your service if it has exceeded one of those is that unnaceptable? i.e if i do 20k evey 14months and nave it serviced every 20k is that out of interval because i did not have it done yearly?



    It's whichever comes first - if the car is to be serviced every 20,000 miles or one year then if you cover 20,000 miles in 7 months then you would service the car within the year and that would be fine. If you were only doing 10,000 miles a year then you'd have to take the car in for its service at the 12 month mark despite the lower mileage.

    However if in the first case you waited until the first year at which the car would have covered more miles or in the second case waited two years for the first service then you would be outwith the servicing guidelines. Unfortunately from what you've said you're outwith the servicing schedule, even if Kwik-fit stamp your book I doubt you'll get Vauxhall to accept that was a proper service even if that was most of the work required for it. Car servicing is a real can of worms - the manufacturers try to claim they will only do warranty work if the car has been serviced by one of their own garages which they've been told they cannot do. As long as the car is fitted with the manufacturer's genuine parts to the standards of the manufacturer and the fault is not as a result of that service then the manufacturer has to repair the fault within warranty.

    I don't know what Vauxhall claim in their servicing guidelines but if they have any steps where cambelt tension is checked then you may be sunk. I'm fairly sure they do check the cambelt when my car is serviced as they have to tick a box in the manufacturer's service book that they have and then recommend whether it needs changed or not.

    John

    Original Poster

    Today they claim the fault was caused by no oil in the engine!
    I check this before long journeys and had a change 1k ago

    I really am upset about this

    Is it a petrol or a diesel? If it was me I'd be asking them why there is no oil, if Kwik-Fit did genuinely do an oil change then there must be a reason why there's no oil in the car now - it's either leaked out, the car has been consuming it excessively or it's clogged somewhere. If they can't give an answer or evasive I'd take the car to an independent mechanic if there's one you can trust.

    When did you last check the oil yourself and what level was it at? What are Vauxhall recommending? I think missing the service (I'd be surprised if the Kwik-fit work could be counted) is going to be fatal in getting anything out of Vauxhall.

    John

    Original Poster

    Cheers John

    I checked the oil about ten minutes before the incident and there was oil in the engine!
    I think they will try to say I am overdue a service and that is the cause too!

    edit: Forgot to say, it's a petrol 2.0T

    If Vauxhall find out that your car has been anywhere near KwikFit, they will wash their hands from it.

    KwikFit will probably not have used a genuine Vauxhall Oil Filter, and possibly inferior or wrong grade oil.

    Original Poster

    In which case I will take it up with Kwik Fit . . someone is going to pay for it, but not me

    i thought standard warrenties were 3 years or 60,000 miles, what ever comes 1st. If anything goes wrong after that you fork out yourself?

    Fl0wer;5693344

    Cheers JohnI checked the oil about ten minutes before the incident and … Cheers JohnI checked the oil about ten minutes before the incident and there was oil in the engine!



    In which case you can't blame kwik fit, unless they had changed the oil in the previous 24 hours. Did you hit any speed bumps/junk in the road and maybe crack the sump?

    Edit: Reading back, 2.0 Turbo? If that's right i'd also hazard a guess that the turbo may have failed and sucked the engine dry.

    As I mentioned previously you need to find where the oil has gone - it's either leaked out somewhere or it's entered an area it wasn't supposed to as it didn't just disappear into thin air. I did have the same thought as Shengis that it's there's been a bump which has been enough to crack the sump but any mechanic checking the car should be able to tell you what has happened, they you will know how to proceed.

    Have Vauxhall made any suggestions as to the work that's required?

    John

    Original Poster

    Vauxhall have said that 3 cylinders have no compression and that I need a new turbo, they estimate it will be about £4k, which I really can't afford. Equally I can't sell the car as it doesn't move and I have outstanding finance on it . . . I really am up **** street

    Fl0wer;5694225

    Vauxhall have said that 3 cylinders have no compression and that I need a … Vauxhall have said that 3 cylinders have no compression and that I need a new turbo, they estimate it will be about £4k, which I really can't afford. Equally I can't sell the car as it doesn't move and I have outstanding finance on it . . . I really am up **** street



    Well as I said above, the turbo bearings probably failed, sucked the engine dry and heat/friction snapped the rings. Turbo may be covered under warranty and if that's found to be the cause they would have to cover the rest of the damage as well I would have thought.

    Original Poster

    Shengis, thank you so much for your help!
    I just googled this but could find no further information?
    Not that I doubt you but proof from Internet Forums might not hold up in small claims court :thumbsup:

    I am going to keep complaining to Vauxhall as mentioned above I have no other course of action, I need a car and I am thoroughly ****** off to the extent where I would never own another Vauxhall even if they were giving them away

    I doubt they'll cover the turbo as the car missed its service, I'm not sure how the servicing works but on my car the 35K service was its major one.

    John

    Banned

    sorry for your loss

    a) if you buy a new car get it serviced at the stipulated intervals i) it maintains the car's value ii) it keeps the warranty valid
    b) don't use kwikfit
    c) don't use kwikfit

    Original Poster

    60k is a major one for Vauxhall, although technically it "missed" a service the car has still been maintained, as per an office of fair trading statement in 2004 I can get my car serviced anywhere I like as long as genuine parts are used (Can you see i've been reading the internet lol)

    Original Poster

    lumoruk;5694324

    sorry for your lossa) if you buy a new car get it serviced at the … sorry for your lossa) if you buy a new car get it serviced at the stipulated intervals i) it adds value ii) it keeps the warranty validb) don't use kwikfitc) don't use kwikfit



    So kwikfit are no good? :-D

    Banned

    Fl0wer;5694332

    So kwikfit are no good? :-D



    Bunch of jokers :x 4hrs to change ONE tyre?? (works van) ....

    ....oh sorry we can't change your spare tyre we don't have a 17mm hex key....who the **** doesn't carry a 17mm hex key they're supposed to be a garage! :whistling:

    Original Poster

    Hmm as mentioned there was oil in the car prior to the impending explosion??

    Turbo theory is the best i've heard so far . . .would love more info on it though

    Ok in a nutshell. The turbo bearings are lubricated/cooled by oil flow from the engine. If they fail, the turbo spindle starts to flap about creating a space for oil to flow though, this then has only one place to go thanks to inlet pressure..... Straight into the cylinder bores and then a sharp exit via the exhaust ports.

    There's the theory. In practice I knew somebody who owned an Escort Cosworth and they managed to drain their sump in about 15 seconds at motorway speed. If you had a lot of black 'smoke' out the back at time of failure then that's a pretty good indicator.

    A bit of reading as to why it happens. As John said though, they may screw you over on the servicing bit.

    custom-car.us/tur…spx

    Edit: Actually I think I wrote that backwards, in retrospect I think the oil would be sucked directly into the exhaust.

    Fl0wer;5694328

    60k is a major one for Vauxhall, although technically it "missed" a … 60k is a major one for Vauxhall, although technically it "missed" a service the car has still been maintained, as per an office of fair trading statement in 2004 I can get my car serviced anywhere I like as long as genuine parts are used (Can you see i've been reading the internet lol)


    That's not quite right - it's covered as long as genuine parts are used and the garage follow the manufacturer's guidelines. From what you've said it doesn't sound like Kwik-Fit meet either criteria. I will admit I have a very low opinion of Kwik-Fit, just anyone I've known who's had their car to one of their garages has had problems (across the country, not one garage) ranging from forgetting to balance the wheels after changing tyres to not refilling brake fluid properly leaving the car to bleed its brakes dry entirely not long after leaving the garage. Aside from lying to me about just about every serviceable part of my car needing replaced, they made a mess of replacing my rear brakes. When I asked another Kwik-Fit garage to have a look they claimed they could find no fault but coincidentally the problem disappeared.

    I think you'd be best to take the car to an independent garage and get them to formally assess it in diagnosing the fault, why it happened and what is required to resolve it. I doubt you're going to get anywhere with Vauxhall otherwise, if the other garage shows the problem as a design fault that would happen regardless of servicing - it would still be an uphill battle but that would leave in you a better position. At the moment we can only guess at what has happened and that's really not much use to you right now.

    John

    Original Poster

    Ok thanks for both of your input i'll let you know how I get on/come back on here for a moan

    Johnmcl7;5694511

    When I asked another Kwik-Fit garage to have a look they claimed they … When I asked another Kwik-Fit garage to have a look they claimed they could find no fault but coincidentally the problem disappeared.John



    Similar story. I had the tracking done on one of mine years back. Driving home from work the next day and it was pulling sharply left. Took it to another kwik fit for a free check and they confirmed it was ****** and needed doing. Told him it had been done the day before and where and he rang the other kwik fit and went mental over the phone :lol:

    Banned

    Fl0wer;5679062

    Just to touch on a valid point from earlier about service intervals, when … Just to touch on a valid point from earlier about service intervals, when it states 20k or a year for your service if it has exceeded one of those is that unnaceptable? i.e if i do 20k evey 14months and nave it serviced every 20k is that out of interval because i did not have it done yearly?


    yes
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