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    Car warranty fixes - latest part on back order?

    I've had my car less than a year, bought at 15 months old so still under warranty. It's a Peugeot 308 SW. I've had 5 warranty fixes in 10 months - driver's door activator, followed by passenger door activator, audible warning signal failed, oil leak and now the seat belt not fastened warning sound is malfunctioning. I've been in and out the garage every few weeks for 10 months!

    They've had one attempt at fixing this latest problem but it didn't resolve the issue. Almost a month on, with a constant incessant beep-beep-bleep that's doing my head in, I'm not told the part they think I need is on back order and they have no idea when it may become available.

    I've contacted Peugeot and Arnold Clark (though they've not wanted to know to date) and waiting for a response but anyone know my rights?

    Thanks in advance of any advice.

    5 Comments

    French fail at making cars

    Banned

    Your rights are you need to give them sufficient attempt to remedy the problem you are experiencing. The previous problems don't count. And Peugeot parts go back order all the time - I used to work for them.

    Banned

    Which Arnold Clark did you take it to?

    Original Poster

    I bought it at the Sighthill motor store in Edinburgh. When the first fault started just a few weeks after I bought it they were going to book it into the Edinburgh Arnold Clark dealership but they rather helpfully told me that they couldn't look at it for 4 weeks - I was 8 months pregnant and couldn't get out the car. Clearly 4 weeks wasn't the best timing for me either so they basically told me not their problem and I should take it to another dealership. I got it booked into Verve in Bathgate and they've been dealing with all the warranty problems since.
    Edited by: "pennypinchinmum" 4th Apr 2011

    Original Poster

    dimebars

    Your rights are you need to give them sufficient attempt to remedy the … Your rights are you need to give them sufficient attempt to remedy the problem you are experiencing. The previous problems don't count. And Peugeot parts go back order all the time - I used to work for them.



    What constitutes "sufficient"? Is there a time limit for example? With a baby crying and a toddler fighting with a 5 year old, the constant beep-beep-bleep is seriously getting to me. If they could even disable it I could just about live with it but... it's sending me demented and there's no end in sight.

    Thanks for your reply.
    Edited by: "pennypinchinmum" 4th Apr 2011
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