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    Card details stolen

    My brother checked his Lloyds account this morning and noticed two debits that were nothing to do with him, both for airlines? called Lloyds to report it and they have cancelled his card and sending him a form to sign and they will credit his account and issue a new card next week,

    I posted here a couple of weeks ago about shopto having their computers hacked and 15,000 customers card details were stolen, he hardly ever uses his card (he's more of a cash in his wallet person, shields his hand over his card when using cashpoints and never pays for anything out and about with his card) and the only recent online company he's used in the past 3 week is shopto, so any one out there who has used them should check there accounts just to be sure everything is ok,

    12 Comments

    thanks for the advice I hadn't seen that shopto had been hacked!

    I'll keep watch,have bought there a few times but not for a while now,well over a year.

    Original Poster

    cbryanp;5155347

    thanks for the advice I hadn't seen that shopto had been hacked!



    I posted it here i think it was 2 weeks ago, they released a statement on their website about it, this was part of it:

    "Details are very sketchy at the moment but it seems that the ShopTo security certificate weakness may not be related to the leak of 19,000 credit card numbers. However, if you are in any way unsure about the security of your details, contact your bank or card issuer to take the appropriate action"

    clondikemike;5155357

    I posted it here i think it was 2 weeks ago, they released a statement on … I posted it here i think it was 2 weeks ago, they released a statement on their website about it



    Must have missed it. Hope your bro gets it all sorted

    Original Poster

    Mum2Connor&Cerys;5155356

    I'll keep watch,have bought there a few times but not for a while … I'll keep watch,have bought there a few times but not for a while now,well over a year.



    Im not going to use them again, still waiting for my copy of RE5 i ordered last week, emailed them and got the usual, its not our fault, its the royal mail's, fill in a form on our site and post it back to either get a replacement or refund email sent to me,

    Original Poster

    cbryanp;5155365

    Must have missed it. Hope your bro gets it all sorted



    Cheers, so do i :thumbsup:, bank ok with him, quite laid back, i suppose they get hundreds of cases like it every day

    i had email from them the other day which said my credit card details had expired please click [COLOR="Blue"]here[/COLOR]to up date ,, maybe some ppl have done that ,,, not me though, i dont use them that often for them to keep my details , and also to clarify never had no problems with shopto

    Original Poster

    nikkit72;5155579

    i had email from them the other day which said my credit card details had … i had email from them the other day which said my credit card details had expired please click [COLOR="Blue"]here[/COLOR]to up date ,, maybe some ppl have done that ,,, not me though, i dont use them that often for them to keep my details , and also to clarify never had no problems with shopto



    Neither myself or my brother have had a problem with them, been using them for a while now, its just two things in two weeks, maybe just an isolated problem

    I had to check who Shopto were to make sure that I'd never bought anything from them, and I was quite relieved to see that they seem to deal mostly in software sales. Good thing that I'm a pirate and that I download all of my games, could've been costly for me otherwise.

    My card details were stolen a few weeks ago ; my bank were on the ball and called me to ask if i had just made an internet transaction to Littlewoods Home Shopping for £1200 - as it was not the pattern of my usual spends was flagged up (also cause i didnt have £1200!!). When i told them i would call them back to confirm it was not me, they stopped my card there and then, its a horrible feeling, i am meticulous about firewalls etc etc but it could have been from anywhere.....;-)

    Chaos_Theory;5155838

    It was 19,000 and it included American Express which afaik Shop.To do not … It was 19,000 and it included American Express which afaik Shop.To do not take http://www.dailymail.co.uk/news/article-1165447/19-000-UK-credit-card-details-posted-Net--accessible-Google.htmlhttp://www.scmagazineuk.com/IT-worker-discovers-19000-active-credit-card-numbers-via-Google-security-failure/article/129126/Mine was one of the cards and i had not used shop.to with that card at all.Chaos

    They just emailed me saying they don't keep details on file, etc etc...

    The following is an e-mail sent to you by an administrator of "ShopTo.Net".
    If this message is spam, contains abusive or other comments you find
    offensive please contact the webmaster of the board at the following
    address:

    [email protected]

    Include this full e-mail (particularly the headers).

    Message sent to you follows:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    At ShopTo we consider your security to be of the highest priority and for
    this reason we've several measures to ensure your card details are not at
    risk. With the systems we have in place we consider ourselves to be the
    most secure gaming store on the Internet and you can shop safe in the
    knowledge your experience with us will be a protected one.


    Repeat Transaction - We don't store your card details

    Normally when you shop online you will store your card details with a
    retailer. The retailer will then for each order pass these details onto
    their payment gateway, which will in turn send the details to the bank to
    take payment. With our Repeat Transaction system we will only send your
    details to our payment gateway (SagePay) one time. For all other
    transactions thereafter we will simply send SagePay a request to repeat the
    initial transaction with the required total of your new order.

    By doing this it means we do not need to store your card details on file
    and none of your details will need to be sent over repeatedly to our
    payment gateway. The only thing well pass over is the transaction reference
    number from your previous purchase, eliminating the possibility of any
    details falling into the wrong hands in the improbable event they could be
    intercepted between us and our payment gateway.

    For your own personal reference we will store the last 4 digits of your
    card and your expiry date on your account so you are aware of which card
    you previously used and will be used for your next order.

    FAQ:
    Q. I'm a new customer and wish to make a pre-order, how will you repeat my
    transaction if I've never made an initial payment?
    A. When you first store your card details it will make a £1 test payment
    (which is refunded immediately) to verify your card details are correct.
    This is the transaction we will repeat to charge you for your pre-order.

    Q. I've got a new card, will you still be able to repeat my previous
    transactions?
    A. Just like with new customers when you submit your new card details for
    the first time it will make a test transaction, this is the transaction we
    will repeat when taking your payment.

    Q. My card details are still on file, I thought you were no longer storing
    them?
    A. We are phasing out the storage of all credit card details but those
    accounts with existing pre-orders on them will not have their details
    removed immediately.


    Security Question

    To change important account details such as your e-mail address and
    delivery address you need to answer a security question. This prevents
    details being changed against your will in the event someone you didn't
    authorise was to gain access to your account.

    If for example you were to click the change delivery address button to have
    an item sent elsewhere, on this page you would have to confirm the answer
    to your security question to authorise the change. You would then also
    receive an e-mail confirming it.

    The security question is set when registering a new account, for customers
    who registered before the security question was introduced you'll be
    prompted to set your security question when you attempt to change some of
    you account details. Before its confirmed you will receive an e-mail
    containing a link that you'll need to click to confirm the request to set
    the security question.

    FAQ:
    Q. I've forgotten the answer to my security question; can you send it to
    me?
    A. Your answer to the security question is encrypted in our database, so we
    cannot tell you what the answer is - Please contact us for assistance with
    getting it reset.

    Q. I've not received my e-mail to confirm the change, what do I do?
    A. First of all be sure to check your junk e-mail folder in case it has
    ended up in there by accident. Failing that please make another request to
    change the details and a new e-mail will be sent.

    Q. I've no longer got access to my e-mail address on file so cannot receive
    the confirmation e-mail to change it! What can I do?
    A. Please contact our customer service team who will be able to go through
    a security check with you to manually reset your e-mail address.
    3D Authentication - Verified by Visa / Mastercard Securecode

    For all high value orders we require a card that is signed up to Verified
    by Visa or Mastercard Securecode. This system is something you will need to
    sign up to with your bank directly.

    The way this system works is you'll prompted for a password by your bank
    when checking your item out. You will choose the password when signing-up
    so its completely personal to you. This means if your card details were to
    fall into the wrong hands they would not be able to buy items from our
    store without knowing your personal password.

    FAQ:
    Q. My card does not support Verified by Visa or Mastercard Securecode, can
    I still purchase from you with this card?
    A. While you will still be able to purchase low value items unfortunately
    you will not be able to purchase large value items with this card and will
    need to use another.





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    Thawte is a leading global Certification Authority (CA). Their SSL and code
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    You can verify our Thawte certificate by clicking on our Site Seal on the
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    Further information can be found on the Thawte website.

    McAfee Secure
    McAfee SECURE service tests our website daily for vulnerabilities,
    dangerous content and links that expose consumers' computer and personal
    information to malicious use. McAfee SECURE service helps protect ourselves
    and consumers from hackers, adware, spyware, browser exploits, spammers,
    phishing attacks and online scams.

    McAfee Secure web sites are certified as providing the highest level of
    protection for shoppers.


    --
    Thanks

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