Care with B&Q credit notes

16
Found 11th Jun 2014
I popped into the Stevenage B&Q store recently to buy
something and I thought I would use a Credit note I had previously been given BUT I was told I could not use it because it wasn't the credit note it was just the receipt for a purchase I had used previously using the credit note.

I emailed B&Q asking how would I go about getting the credit to the value of back and I got this as my reply ...

...... I apologise for the delay in our response to you. I am sorry to hear you have had cause to contact us regarding your credit note. B&Q strive to provide our customers with the highest quality service and I apologise if you feel we have let you down on this occasion. Whilst I understand your frustration and gather this may not be the response you were hoping for, credit notes are treated like cash and when they are lost there is no way of us tracing the remaining amount. I appreciate you for taking the time to bring this to our attention;

As you can appreciate I wasn't best pleased with their reply so I emailed back with the following

.... Unfortunately it wasn't what I wanted to hear and as such I feel I must take this matter further as -

* At no point was I told of the importance of the Credit Note, (you are the only company I know that issues credit notes, I really didn't know how limited they are) I honestly don't even remember getting one with the receipt.

* Why do your credit notes look very similar to your receipts (sorry as I don't remember what the credit note looked like I can only assume it looked very similar to the receipt (which I still have). Most other high street shops either reimburse using "cash" or by issuing a gift card. Why does B&Q use a paper receipt.

* A company of B&Q size should have the duty put upon them to ensure that they can trace what is left on any lost credit notes, or if they can't then they should change the way they reimburse customers.

You state "we would not be able to assist you any further" so I would be grateful if you can tell me whether there is a body that oversees your industry such as a regulator or whether I should take this to trading standards.

B& Q came back confirming they won't budge.....

The moral of all of this is just be really careful with B&Q Credit notes ... make sure you get given one and not just the receipt ... makes you wonder how many other people have been caught out.

Anyhow's just a heads up.
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16 Comments
Lots of stores issue paper credit notes, I've currently got one from New Look. I do find it silly doing that when they issue plastic gift cards though.
Banned
is this going to be one of those I've been careless but the company should be blamed threads
Original Poster
What is your point ... WhatsThePoint ... As I stated at the bottom of my post, this is just a heads up ... I am not looking for advice or support from anybody about this as I will aim to resolve this myself.
So you are letting people know that if they lose a credit note issued to them that they can no longer use it? Fairly obvious I would have thought.
Banned
TripleV

What is your point ... WhatsThePoint ... As I stated at the bottom of my … What is your point ... WhatsThePoint ... As I stated at the bottom of my post, this is just a heads up ... I am not looking for advice or support from anybody about this as I will aim to resolve this myself.



you expected me to read all that whining oO X)
Original Poster
whatsthepoint .... yes I do want you to read it all and then tell all your friends about it (I am sure you have loads cos we all love a know it all .. don't we cdm22).
Banned
TripleV

whatsthepoint .... yes I do want you to read it all and then tell all … whatsthepoint .... yes I do want you to read it all and then tell all your friends about it (I am sure you have loads cos we all love a know it all .. don't we cdm22).



just read it X) X) X)
believe me op you don't want me telling my friends about this thread
plus you don't have to be a know it all to know a credit note is what is says on the tin or umm paper in your case X)


It's not being "caught out" like they said credit notes are treated like cash. Would you expect the bank to replace a £10 note because you lost it?
Original Poster
Lets compromise .... you tell your friends and I won't tell mine (I don't want to look stupid do I).(_;)

PS everybody feel free to tell your friends about what happened to stupid me cos I really don't want anybody else looking like an idiot and loosing the value of their credit note.

Banned
TripleV

Lets compromise .... you tell your friends and I won't tell mine (I don't … Lets compromise .... you tell your friends and I won't tell mine (I don't want to look stupid do I).(_;)PS everybody feel free to tell your friends about what happened to stupid me cos I really don't want anybody else looking like an idiot and loosing the value of their credit note.



op for years people have been given credit notes on till paper and afaia this is the first thread started because the op didn't understand the simple concept of a credit note and is almost certainly a one off, so no I won't be making myself look an idiot as well by warning others unnecessarily
Original Poster
Whatsthepoint (et al.) ... why comment at all on this thread if you deem the post so ridiculous? Surely your time is better spent commenting on more important issues! ... Is it that you feel the need to show the world how much more enlightened you are than me? I have admitted my stupidity for the benefit of the greater good .... I feel you have shown your stupidity by labouring the point I had already conceded to you.

Who is the bigger idiot, I would say let the people decide but I guess in this arena "the know it all's" will always herd together like sheep but bark loudest like dogs cos of the anonymity they get.
R716515K

In other breaking news; be careful with your bank notes.



I lost a bank note once, phones the treasury and they said they are treated like money and once lost can not be replaced.
of course I was not happy with this response so I phoned the queen because her face was on it so I held her ultimately responsible

she refused to take my call!! can you believe that?
so beware if like me you are silly enough something that has value, no one will give two hoots about it and openly mock you in misc

Banned
TripleV

Whatsthepoint (et al.) ... why comment at all on this thread if you deem … Whatsthepoint (et al.) ... why comment at all on this thread if you deem the post so ridiculous? Surely your time is better spent commenting on more important issues! ... Is it that you feel the need to show the world how much more enlightened you are than me? I have admitted my stupidity for the benefit of the greater good .... I feel you have shown your stupidity by labouring the point I had already conceded to you. Who is the bigger idiot, I would say let the people decide but I guess in this arena "the know it all's" will always herd together like sheep but bark loudest like dogs cos of the anonymity they get.



you're right, if the b&q staff skilled at helping people with problems couldn't make you see sense what chance do I have
Thanks OP. A useful heads-up.
Banned
I solute your comments op.
are you a solicitor lol
I just came across this thread as I got a credit note from them in February and it was in my wallet since. Now when I wanted to use it I was unable as it didnt scan any more and most of the print faded and the numbers so light they could not read them.
i been told to come back an other time and talk to a manager as there were no managers in.

So I have to drive an other time 15 min there and 15 min back, and I just wonder how a manager will read the faded note.
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