Carphone Warehouse

If you buy a T Mobile contract phone from the Carphone warehouse, be careful, their 14 day return policy does not apply to T Mobile phones.

I went back to the store after having a phone for 18 hrs and they would not accept a return (all I wanted to do was to go to O2).

If you are unhappy they will then try and sell you an insurance policy which allows you to cancel your contract. You have to have the contract for a certain amount of time for the policy to kick in.

Please think before you buy, and don't fall in to the same trap I did. :thumbsup:

8 Comments

Isn't the 14 day rule a standard set by law, same as distance selling regulations? ie they have to take it back???

i think that it is t mobile that don't let you cancel your contract even within the first 14 days. i have never heard of an insurance policy allowing you to break a mobile set term contract, did they give you a copy of what the policy covers ?

tracy013

i think that it is t mobile that don't let you cancel your contract even … i think that it is t mobile that don't let you cancel your contract even within the first 14 days. i have never heard of an insurance policy allowing you to break a mobile set term contract, did they give you a copy of what the policy covers ?


my sister has the policy that allows her to cancel her contract. However its a special student policy.

Original Poster

Benjimoron

Isn't the 14 day rule a standard set by law, same as distance selling … Isn't the 14 day rule a standard set by law, same as distance selling regulations? ie they have to take it back???



Not if the product was purchased on a trade premises....

Original Poster

tracy013

i think that it is t mobile that don't let you cancel your contract even … i think that it is t mobile that don't let you cancel your contract even within the first 14 days. i have never heard of an insurance policy allowing you to break a mobile set term contract, did they give you a copy of what the policy covers ?



Yes, the policy covers cancelling contract. See Lifeline on Carphone Warehouse website.

NewOrder

Yes, the policy covers cancelling contract. See Lifeline on Carphone … Yes, the policy covers cancelling contract. See Lifeline on Carphone Warehouse website.



thanks, so they will basically buy you out of your contract.

NewOrder

Not if the product was purchased on a trade premises....



Apologies, I didn't think people bought things from stores anymore. No quidco!!!

Original Poster

Benjimoron

Apologies, I didn't think people bought things from stores anymore. No … Apologies, I didn't think people bought things from stores anymore. No quidco!!!




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