CARPHONE WAREHOUSE ERROR £100 voucher on £169 iPhone!

I purcahsed an 8GB Apple iPhone last week for £169.

Today I have received a £100 voucher redeemable in store.

the invoice says I have paid £269 on the date I purchased the iphone - but my bank statement says I paid £169 and the receipt I got when I bought the iphone says £169 also.

the iphone is unlocked and not signed up to a contract either, so all in all I have paid £169 and got a £100 voucher back!

the voucher is also transferrable to other people so in effect I could go and buy another iphone for just £69! Bargain!!

BUT is there any comeback on there part IE if I bought another phone, accessories etc when they realise the error could I have to pay it back?

The terms and conditions dont say anything about an error on there part.

37 Comments

Its highly unlikely that they'll even notice this mistake, and no they could not force you to pay it back

Amazing!

DId you buy online or offline?

Ideal!! I wouldn't of thought so! If they do get back to you - just act stupid and say "oh i didn't realise!!"

Banned

i take it is coded? like a voucher number or somehing, wonder if they track them

Original Poster

To confirm I went into a shop, signed that stupid piece of paper, they gave me it back without taking a copy of it and then I was on my way!

My girlfriend has also bought an iphone from the same shop so we are waiting to see if one comes through for her. I bought the iphone on the 15th April.

Original Poster

sassie;1966045

i take it is coded? like a voucher number or somehing, wonder if they … i take it is coded? like a voucher number or somehing, wonder if they track them



It has a "customer number" and my name but says in the terms and conditions "this voucher is transferrable to family and friends" and "can be used on accessories and items of greater than the voucher value".

It CANNOT be used on Pay as you go but can be used on "contract" phones and accessories.

It is also valid until June 30th so mite save it incase a new iphone comes out at the start of june!

i have recieved this voucher aswell this morning even tho i paid £169 for my iphone, can it be used online or just in store?

Original Poster

geraintl;1966112

i have recieved this voucher aswell this morning even tho i paid £169 for … i have recieved this voucher aswell this morning even tho i paid £169 for my iphone, can it be used online or just in store?



Instore and if you phone their telephone sales team, I am reluctant to ring their sales team on the phone as they could notice an error where as a sales assistant is more than likely to just put it through.

i think ill pop in store tomorrow and spend it then!

Original Poster

8gb iphone on ebay = 210
voucher = 100
+£20
16gb iphone at o2 or apple store = 330

So upgrading to a 16gb will cost another £20 so in total £190 for a 16gb iphone. Now lets hope CPW take a £100 voucher on another iphone!

super_leeds_86;1966193

8gb iphone on ebay = 210voucher = 100+£20 16gb iphone at o2 or apple … 8gb iphone on ebay = 210voucher = 100+£20 16gb iphone at o2 or apple store = 330 So upgrading to a 16gb will cost another £20 so in total £190 for a 16gb iphone. Now lets hope CPW take a £100 voucher on another iphone!



thats a good idea! i might have to try that

Original Poster

I am off to try and use the voucher tonight so ill post back if I can.

To confirm: The voucher can be used in store but not through their telephone sales team.

It CAN be used to purchase a 2nd iphone or ANY contract phone!

Woohoo!!!!

I was going to say I'd probably try using it sooner rather than later because it sounds as if it's not a one-off and CPW will probably quickly be aware of it.

John

Hmmm can't be used for any PAYG phones??

Bought it early on the day on CPW...don't really need another contract phone, so this is quite useless for me

Spend It & Enjoy It ... Doubt They'll Even Notice !

Good For You

Johnmcl7;1966399

I was going to say I'd probably try using it sooner rather than later … I was going to say I'd probably try using it sooner rather than later because it sounds as if it's not a one-off and CPW will probably quickly be aware of it.John



Yeah, sounds like they'll cotton quickly. I wonder if they will try to claw it back somehow. Guess it will be difficult unless you have a contract with them. They can hardly charge it to your c/card, could they. COULD THEY? (spot jealous man trying to make lucky people paranoid)

I think all they could do would be to reject the voucher citing it as an error although if it's used before they find out I wouldn't think they could do anything. I would be cautious though...

John

Just tried to use mine instore, no go, they put it through the system first and checked it against account, guys in shop said if it was just down to them they would have took it but they have to check system against your name and purchase. Maybe others will have better luck.

Whampyre;1966672

Just tried to use mine instore, no go, they put it through the system … Just tried to use mine instore, no go, they put it through the system first and checked it against account, guys in shop said if it was just down to them they would have took it but they have to check system against your name and purchase. Maybe others will have better luck.



what did you try to purchase? i got my voucher today. i was thinking of getting another iphone...

Banned

Who on earth will buy a £210 iphone on ebay when they sell for £170 in the shops

Proximo;1966913

Who on earth will buy a £210 iphone on ebay when they sell for £170 in t … Who on earth will buy a £210 iphone on ebay when they sell for £170 in the shops



People who dont realise that you dont have to sign up to the contract when you buy from the store

I have just bought 2 iphones from cpw, can't wait for tomorrow's post! ;-)

Got my voucher, any idea how i use it online?

Original Poster

Update: Alot of the vouchers dont go active until May 1st. Customer sefvice representative said on phone.

In store they had no 16GB's.

I spoke to a customer service representative on the phone (again!) and they have 16GB iPhones at the depot but none in store, he tried to process my voucher but came up about not been active until May 1st - the voucher will only work if you purchased 1 iphone. If you purchased more they will not honour it if there's more than 1 iphone in each transaction.

So if you bought more than 1 iphone then aslong as your receipts are individual then your OK. IE 2 iphones bought on 2 receipts will work, 2 iphones on 1 receipt dont qualify.

He said he could sell me the iphone for £330 and send a £100 cheque out on the 1st of May OR ring me on 1st of May and process at £230.

I went for the 2nd option as I dont like the idea of waiting for £100 I might not get when they realise the mistake.

So waiting until may 1st and see if they ring, if they don't Ive lost nothing.

Say's i can use it online, find it extremely difficult to use it on the site tho!, all i have is a customer number and no idea how to use it on the site!

Any one help?

Got a phone call from my brother telling me a £100 voucher had come thru the post from CPW for me... got me all paranoid thinking they have charged me £269 instead... but checked receipt and everything... only paid £169. I'm guessing because I bought it early afternoon on the day they started the deal, I was one of the lucky ones... Time will tell to see if they honour it.

i too just received one of these £100 vouchers today even tho i only paid £169.

Some 1 is going to get fired!

Can any1 confirm if they work or not... cos a few people are saying they check how much u paid on their system... don't know if it's true, or just ppl being a bit jealous and trying to spoil it for ppl.

Just want to know...
1) Do they check how much u paid... whether it be on the system/ask for receipt?
2) It can supposedly be used online... how?
3) You can supposedly transfer the voucher to a friend or family... how?

super_leeds_86;1966055

To confirm I went into a shop, signed that stupid piece of paper, they … To confirm I went into a shop, signed that stupid piece of paper, they gave me it back without taking a copy of it and then I was on my way!My girlfriend has also bought an iphone from the same shop so we are waiting to see if one comes through for her. [SIZE="5"][SIZE="6"]I bought the iphone on the 15th April[/SIZE][/SIZE].



Are you sure you paid 169 as the new price of 169 started on the 16th of april. Just wondering

Read the 150+ page Iphone thread, many people have tried to use these vouchers anc CPW wont honor them as they were sent to EVERYONE in error. They check your account in store and see you only paid £169 and say "sorry, but its a NO"

you get the voucher with online or instore sale?

Just been into CPW this morning in Lincoln, argued my case but it was no use, every CPW has received an email this morning explaining the mistake which has been made. The sales assistant told me though that everyone who was sent a £100 voucher by mistake will receive a £20 voucher to say sorry for the mix up.

Banned

I hope those that sold their vouchers to make a fast buck refund the money!!!

bazenald;1976440

Just been into CPW this morning in Lincoln, argued my case but it was no … Just been into CPW this morning in Lincoln, argued my case but it was no use, every CPW has received an email this morning explaining the mistake which has been made. The sales assistant told me though that everyone who was sent a £100 voucher by mistake will receive a £20 voucher to say sorry for the mix up.



mine should be ok shouldnt it as i purchased an iphone for £269 on 7th april and have original receipt to prove that

morganpink08;1976962

mine should be ok shouldnt it as i purchased an iphone for £269 on 7th … mine should be ok shouldnt it as i purchased an iphone for £269 on 7th april and have original receipt to prove that



Yeah you will be fine, he told me if i had a receipt to prove i paid 269 he would gladly let me spend the voucher. Besides iPhones were reduced on 16th april so they will know straight away if u purchased on the 7th you must of paid 269.

bazenald;1977157

Yeah you will be fine, he told me if i had a receipt to prove i paid 269 … Yeah you will be fine, he told me if i had a receipt to prove i paid 269 he would gladly let me spend the voucher. Besides iPhones were reduced on 16th april so they will know straight away if u purchased on the 7th you must of paid 269.



thanks for that ive added you rep

Phoned local store today and they said they do not accept the voucher for the iPhone (it is valid)
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