carphone warehouse virgin 6 month contract

27 replies
Found 30th Aug 2008
I have the Virgin 6 month contact which is free through redemption. There are two £60 cheques u recieve when u send in your bill. The 1st bill i had was in march,and according to Virgin after i cancelled my contract today for when the 6 months is up, the final bill would be the 6th one i have already recieved this month.
Carphone warehouse are saying i needto send the bill dated september, which as far as I am aware i wont get, because Virgin have said i have already recieved my final bill.

How am i supposed to gett my final cheque if i dont actually get a september bill?
Unless Virgin have told me wrongly that there wont be a final september one.
Any ideas or anybody with the same deal i would appreciate some advice

27 Comments

If you can make just one more call or spend a small amount then they will have to send another bill.

Original Poster

doogan9;2859425

If you can make just one more call or spend a small amount then they will … If you can make just one more call or spend a small amount then they will have to send another bill.



iv already called to cancel it earlier on, surely i shouldnt have to do that tho, because my 1st bill was in march so my sixth would be august. I dont get why they are saying send in the september one

Banned

have you sent the first bill in? and had the cashback?

Original Poster

sassie;2859617

have you sent the first bill in? and had the cashback?



i had my first bill in march, around a fortnight after i had the deal. i had to send in my 4th airtime bill, which i thought would be june, but they said it should have been the july one. I sent the july one in and i got the cashback. now they want a september one which i wont recieve according to Virgin. My 6th one would be the august one, and id have thought the 4th i recieved would have been the june one.

Banned

it maybe because your first bill in march didnt show your connection of a month, if it didnt then you must be getting an extra bill as your contract wont be for 6 months

Original Poster

sassie;2859702

it maybe because your first bill in march didnt show your connection of a … it maybe because your first bill in march didnt show your connection of a month, if it didnt then you must be getting an extra bill as your contract wont be for 6 months



oh right ok thanks for the advice. Iv just been a bit worried incase i dont get the september one, because the lady from Virgin said to me on the phone i wouldnt be getting another bill

Banned

what was your first bill for? was it 2 weeks? 4 weeks?

Original Poster

i had the contract on the 2nd of march and my bill came in on the 15th of march

Banned

mattb_1987;2859786

i had the contract on the 2nd of march and my bill came in on the 15th of … i had the contract on the 2nd of march and my bill came in on the 15th of march



yes i get that, but what was the bill for? ie- the dates the bill was from and too?

Im with t-mobile and i get billed immeditely for a month in advance, so although i get my bill immediately it is still my 1st bill as its for the month

Original Poster

sassie;2859799

yes i get that, but what was the bill for? ie- the dates the bill was … yes i get that, but what was the bill for? ie- the dates the bill was from and too? Im with t-mobile and i get billed immeditely for a month in advance, so although i get my bill immediately it is still my 1st bill as its for the month



iv just found the bill out it doesnt say what its for. It just has the invoice date on it as the 6th of march and thats for my 300+300 bundle from march 3rd up until my next one.

Banned

well you should know how long it is for by the amount it is

Original Poster

sassie;2859892

well you should know how long it is for by the amount it is



its for 20 quid which is a months bill.

I have now had 6 £20 bills, so i shouldnt be getting another in september really

Banned

in that case you should have bills dated the 6th march (1st) 6th april (2nd) 6th may (3rd) 6th june (4th) 6th july (5th) 6th august (6th)

so why they have taken the 5th bill and not the 4th is beyond , not sure what you can do expcept get back on the phone to cpw and ask what is going on, even better to write to the top dog at cpw (recorded deivery) and ask them, as cpw customer services are diabolical

Original Poster

sassie;2859930

in that case you should have bills dated the 6th march (1st) 6th april … in that case you should have bills dated the 6th march (1st) 6th april (2nd) 6th may (3rd) 6th june (4th) 6th july (5th) 6th august (6th)so why they have taken the 5th bill and not the 4th is beyond , not sure what you can do expcept get back on the phone to cpw and ask what is going on, even better to write to the top dog at cpw (recorded deivery) and ask them, as cpw customer services are diabolical



yes thats right i have all of those bills and im not expecting another. I dont get how they expect me to send a bill in i wont get. Surely theres a lot of other people who this is going to effect.
They said something to me on the phone about the march one not counting as the 1st one. Why this is i dont know

Banned

was it a deal off here? if so maybe worth bumping the said thread to ask anyone else

Original Poster

sassie;2859977

was it a deal off here? if so maybe worth bumping the said thread to ask … was it a deal off here? if so maybe worth bumping the said thread to ask anyone else



yes it was posted on here about 6 months ago. il try and find it out

Banned

mattb_1987;2860004

yes it was posted on here about 6 months ago. il try and find it out



hotukdeals.com/ite…30/ :thumbsup:

Original Poster

sassie;2860023

http://www.hotukdeals.com/item/144610/virgin-contract-sim-only-300txts-30/ :thumbsup:



thanks for all your help. Rep added

Banned

your welcome, sorry i coudnt be of more help, but i would find out who is top dog and write, wouldnt bother with there cs agents, most lie through their teeth

Banned

are you sure you needed to send in two bills, their site is showing a one off payment of £120 for this contract at bill 6 shop.carphonewarehouse.com/sho…H=3

Original Poster

sassie;2860075

are you sure you needed to send in two bills, their site is showing a one … are you sure you needed to send in two bills, their site is showing a one off payment of £120 for this contract at bill 6 http://shop.carphonewarehouse.com/show_terms_and_conditions_archive.php?YEAR=2008&MONTH=3



yes it says just one bill, but iv spoke to several different people and they all say the 4th and the 6th. The say the information on the website is wrong

Banned

mattb_1987;2860108

yes it says just one bill, but iv spoke to several different people and … yes it says just one bill, but iv spoke to several different people and they all say the 4th and the 6th. The say the information on the website is wrong



thn get a screen shot of what it says, and show what a balls up cpw have made of this claim, i am on my 3rd contract with cpw with cashback deals and never had a problem yet, apart from them trying to get me to send wrong bill in, sent in what i thought not what they said and got the cashback, im sure they lie in the hope you will miss it, but by everything you said on here, they should have excepted the 4th bill, not the 5th, you need to put all this in writing to them, as im sure they will will bull their way out of it over the phone, good luck :thumbsup:

Original Poster

sassie;2860150

thn get a screen shot of what it says, and show what a balls up cpw have … thn get a screen shot of what it says, and show what a balls up cpw have made of this claim, i am on my 3rd contract with cpw with cashback deals and never had a problem yet, apart from them trying to get me to send wrong bill in, sent in what i thought not what they said and got the cashback, im sure they lie in the hope you will miss it, but by everything you said on here, they should have excepted the 4th bill, not the 5th, you need to put all this in writing to them, as im sure they will will bull their way out of it over the phone, good luck :thumbsup:



cheers. I actually sent them the 4th one but they wrote back to me saying it was the wrong one. All this has been more hassle than its worth i dont think il bother again lol

Banned

mattb_1987;2860183

cheers. I actually sent them the 4th one but they wrote back to me saying … cheers. I actually sent them the 4th one but they wrote back to me saying it was the wrong one. All this has been more hassle than its worth i dont think il bother again lol



well 300 text and 300 minutes for £10 per month aint to bad, thats the way to look at it

i was a little concerned about this new one i have taken out, website didnt say when to claim, quidco has been refused, so i really thought i aint gonna get the cashback either, but sent in normal bill 4 and its just been paid, but had it not i would have had to take it at possibly £8 per month because the last 2 years have been free after cashback, best to look at it that way ;-)

I took this deal out for my daughter, only sent in the sixth bill, paid out 2x £60 cheques within 3 weeks..

Banned

cuzzy;2860385

Check on your individual deal here … Check on your individual deal here http://www.carphonewarehouse.com/commerce/servlet/gben-server-PageServer?ARTICLE=MAIN.UK.INTERNET.TERMS.CHEQUEBACKOFFERS.MAIN&NODE_ID=11608



I did in post 21, but they had been told by cpw that the information was wrong
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