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    cashback help please !! (carphonewarehouse)

    Hi guys,

    I need to claim back money for the carphonewarehouse cashback deal I have. Its been 4 months now and I remember its every 4 months that I claim back. My bills are sent to me electronically (I log in to mycarphonewarehouse for them). Here they are so far :-

    img530.imageshack.us/img…png


    img530.imageshack.us/img…png

    img530.imageshack.us/img…png

    img530.imageshack.us/img…png

    I want to know:-

    1) How do I claim back ? Do I need to print something out and send it somewhere ? I will send it recorded delivery.
    2) Why I am charged more in the first bill (shouldnt it be £35 as thats my tariff .. ?


    Thanks a lot !!

    18 Comments

    Erm... I'm not sure how those part months atthe beginning work with CPW...

    I'll dig out the claim details now.

    Original Poster

    thanks a lot ducky !

    These are the details for contracts taken out between 1st April 2005 and 28th February 2007.

    media.phonehouse.com/med…YES

    You will need to send claims at month 4, 8 and 12.

    Here's how to make your claim:

    1) Print off the relevant bill: motnh 4, month 8 or month 12.
    2) Print off the last page of the .pdf document HERE.
    3) Cut out the voucher for claim 1, 2 or 3.
    4) Send your bill and the claim voucher to the following address via Recorded Delivey, NOT the address on the printed out sheet!!

    Chequebacks
    The Carphone Warehouse
    PO Box 4311
    DUNSTABLE
    LU6 9BJ


    EDIT: These claim forms are really confusing. You shouldn't need that fourth one.

    Original Poster

    Thanks a lot ducky !!! That's exactly what I needed.

    One last Q; is it actually time for me to claim back ? I remember someone telling me the first bill does not count and its actually the 5th bill I need to send it. This is what really confuses me as I need to make sure It really is time to claim back.

    All the bills I have are in the screens above !

    thanks

    Original Poster

    oh and also, I can't see information in there about why I am charged more in the first bill ... any ideas ?

    so that's two last questions hehe

    I'm not sure about that first bill.

    You've paid for 4 months upto 14th June by the looks of things. That's your 4th month bill. So yes, that is the bill you need to send off.

    EDIT: It seems the higher bill price because their billing cycle is on the 15th of each month. You may want to contact them and ask about it.

    Original Poster

    superbo. I will call cpw about the first bill which I do not understand.

    thanks a lot *thumbs up*

    Original Poster

    just got a cheque back from carphone warehouse of the amount £128.33. I pay £35 a month so why is the amount not £140 ? Hoepfully theres an obvious answer to this but I couldnt work it out.

    Thanks a lot.

    Cyrus

    just got a cheque back from carphone warehouse of the amount £128.33. I … just got a cheque back from carphone warehouse of the amount £128.33. I pay £35 a month so why is the amount not £140 ? Hoepfully theres an obvious answer to this but I couldnt work it out.Thanks a lot.



    12 months at £2.99? Or were you on another similar deal, just worked it out, you're on 11 months free. They average it out rather than you paying a full month somewhere.

    The first bill is higher because they charge up until their billing cycle starts if that makes sense? So you pay full months but your first one is highly unlikely to be exactly a full month. Usually they send this as a seperate bill which is why most people say to send your fifth bill not your fourth as the first part bill shouldn't count. But in your case they've merged the two so your fourth bill is your fourth bill. Hope that helps.

    Original Poster

    you ar absolutely right. its because there are 11 months free and not 12 , as I first thought

    thanks a lot.

    Original Poster

    does anyone know if the cashback procedure has changed now ? Including any addresses ? Thanks

    Cyrus;3089182

    does anyone know if the cashback procedure has changed now ? Including … does anyone know if the cashback procedure has changed now ? Including any addresses ? Thanks



    Think the address changed a while ago, have you checked the t&c's on their web-site? Should have the address on there and the procedure to claim./

    Original Poster

    It's always confused me. Ducky helped some time ago in this thread and everythings been fine however its been a while since I did cashback and I wanted to make sure I sent to the correct address. Can anyone please confirm ? Thanks

    Cyrus;3089367

    It's always confused me. Ducky helped some time ago in this thread and … It's always confused me. Ducky helped some time ago in this thread and everythings been fine however its been a while since I did cashback and I wanted to make sure I sent to the correct address. Can anyone please confirm ? Thanks



    carphonewarehouse.com/com…AIN

    Banned

    send it to the one on the site, if it has changed from that they would forward it anyway

    Original Poster

    thanks guys.

    Now just need to figure out which Bill I need to send in ! I know its 4th 8th and 12th but it doesnt say which bill is which on the site. Grrr I hate this !!

    Cyrus;3089553

    thanks guys.Now just need to figure out which Bill I need to send in ! I … thanks guys.Now just need to figure out which Bill I need to send in ! I know its 4th 8th and 12th but it doesnt say which bill is which on the site. Grrr I hate this !!



    Phone them up, I asked them to send me an e-mail confirming which bills so there could be no argument. They sent me an e-mail within 24 hours.

    I was actually so pleasantly suprised by the good service provided (I usually have to argue for hours over this sort of thing) that I sent an e-mail back thanking them for restoring my faith in customer service departments!
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