Cashback marked as ineligible for Three 12 month sim contract?

    Took out a 12 GB sim only plan through three when they were doing the "half price for first six months" deal. Tracked £45 through topcashback.

    This was about a month ago but just yesterday the claim went to "£0.00 payable" which apparently means the merchant has marked the transaction as ineligible.

    I've lodged a missing cashback claim with TCB but was hoping for some further advice in case that doesn't go anywhere.


    Maybe if you look in the terms and conditions, it might state that you're ineligible for cashback if you get the 6 months half price. Its a tad similar with O2 refresh you cant get cashback until you've had the device/contract 6 months

    Original Poster

    T&C's only forbid codes being used, this was just an offer however and I even seem to remember TCB advertising it.
    T&C's do however say "Transactions will initially track at £0.00 and uplift on validation." which might answer the question, however my cashback seems to have been already validated at £0.00.

    I've had trouble with vodafone cashback on TCB which has been waiting for merchant since November last year. I got less than that advertised but doesn't look good for getting what I am owed.
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