Found 28th Jan 2011
I sent my nokia phone worth £75 for recycling to this company 2 weeks back via their prepaid envelope. They seemed to be a part of e2save, so i trusted the company and sent my phone. I have got the proof of posting too. But even after 2 weeks my phone's status in their web is saying 'Awaiting receipt'. Called them and they said they are having delays.
But did a search later and found that they keep saying that they havent received the phone or the phone is damaged and wont pay the full amount.
I knw its a bit late but worried that I wont get anything back.
Anyone had any problems with their recycling? Is their anyway i can get my money back?
thanks

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may be you have send chines version mobile phone and they are still figuring it out

Original Poster

addjon

may be you have send chines version mobile phone and they are still … may be you have send chines version mobile phone and they are still figuring it out



they haven't received it yet!!!

I know it's too late now but you should always send items of value
through a service which gives you enough insurance to cover item if it becomes lost. I usually use special delivery and your covered up to £500. I'm sure you can also add insurance onto standard parcels service. Most recycling firms will have a disclaimer that you post at your own risk.

It's a tricky one, if they claim they haven't received it, whether truthful or not your only option would be to claim via royal mail. £28 is the max compensation I think for standard items.




Edited by: "callum84" 29th Jan 2011

Sorry to say it, but you should have sent it with some type of tracking to prove they have received it.
If it is lost, you can only claim up to £41 insurance for normal posting (including recorded) but anything over that should be sent Special Delivery with insurance up to £500.
Hopefully it will have arrived and be processed soon as they told you that they had a backlog.

From their site FAQ

We will send you an email notifying you of receipt of your mobile phone. As freepost is handled by the Royal Mail it unfortunately can sometimes take up to 15 working days for items to arrive.

If we have not received your mobile phone within this time period then it may possibly be lost in the post. In order to make a claim you will need to contact the Royal Mail on 08457 740 740 or visit royalmail.com to find out more.

I sent my N95 to envirofone. Didn't get any acknowledgment of receipt for a week and then the payment came through. I sent mine recorded to ensure it arrived tho....

cristoff

I sent my N95 to envirofone. Didn't get any acknowledgment of receipt for … I sent my N95 to envirofone. Didn't get any acknowledgment of receipt for a week and then the payment came through. I sent mine recorded to ensure it arrived tho....


Recorded won't ensure it arrives, it travels with normal mail and only difference is it requires a signature on receipt. Just as easy for a recorded item to get lost as a standard. Special delivery is way to go

i always send with recorded mail 74p extra with their free post,havent got any problem with them yet.
but never longer than 2 weeks without any news from them.check with your recorded mail tracking no. on royalmail website,if still not yet deliver just sit tide and wait.not to worry so much!

cristoff

I sent my N95 to envirofone. Didn't get any acknowledgment of receipt for … I sent my N95 to envirofone. Didn't get any acknowledgment of receipt for a week and then the payment came through. I sent mine recorded to ensure it arrived tho....


i always pay for recorded.

seancsc

i always pay for recorded.


Seriously, if your sending anything of value only send special delivery, or standard parcels with added insurance.
As I said before recorded delivery items are no different to normal post, they are not tracked through the system, only difference is a signature is required. If your packet is lost royal mail will only compensate you to the sum of 100 first class stamps.
Learned this the hard way

I sent my phone last Friday and still waiting. Not overly bothered if I get nothing as the phone was just sat there in a drawer. So mine was sent a week ago and still waiting. I would imagine that they have had alot from the start of the new year what with people getting new phones for xmas etc!

Just a quick note ... Have sent 6 phones to Fone Bank over the last 2 years and used freepost... No problems at all and cheque back inside a couple of days.. You don't even have to send box or charger ...

noeltech2000

Just a quick note ... Have sent 6 phones to Fone Bank over the last 2 … Just a quick note ... Have sent 6 phones to Fone Bank over the last 2 years and used freepost... No problems at all and cheque back inside a couple of days.. You don't even have to send box or charger ...


6 phones and not a problem but number 7 could get lost by RM then you will be on here complaining you've been ripped off.
Put simply if you send your mobile phone Freepost u deserve all u get

Original Poster

i have used free post on many other phone recycling companies and they always worked fine. just this one.
And only after they didnt receive for so long, i checked their website reviews and read the negative remarks-
reviewcentre.com/rev…tml

Now i am so annoyed i didnt send recorded or special del!!!!

AR03

i have used free post on many other phone recycling companies and they … i have used free post on many other phone recycling companies and they always worked fine. just this one.And only after they didnt receive for so long, i checked their website reviews and read the negative remarks-[url=http://www.reviewcentre.com/reviews236855.html]http://www.reviewcentre.com/reviews236855.html[/url]Now i am so annoyed i didnt send recorded or special del!!!!


Yeah those reviews are pretty bad, worst I've seen actually. What made you decide to go with them, do they pay more? I usually use mazuma, they pay slightly less but service is excellent

well after 3 weeks, the phone has actually arrived and it apparently passed all the checks at the the same time as it arrived and they are preparing my full payment!!! Worth the wait lol
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