Expired

Caution KGB Deal "Your Perfect Canvas" potential dodgy site. Help needed please

190
Found 21st Jan 2012
Hi,

Unfortunately I just ordered this deal through KGB deals

kgbdeals.co.uk/nat…nal

I then went onto the merchants website and it appears extremely dodgy, its awkward to navigate, the canvas design page doesn't allow you to choose A2 as a size or 16" by 24" , I picked a random canvas size and went to checkout and everything was at zero cost.

Firstly has anyone used yourperfectcanvas.com before? secondly has anyone requested a refund from KGB Deals before and was it a smooth process?

Thanks for your help
Community Updates
190 Comments
I just uploaded a pic and tried to order and it worked fine.
greatest666

I just uploaded a pic and tried to order and it worked fine.


Thanks for looking into it, that's really odd. Ill try again and update
I'm not ordering national deals from these sites again, I ordered from FastCanvasPrints 6 weeks ago for a Christmas present and there's nothing fast about them, I'm still waiting and I don't even know if it's been dispatched or not but they're not answering emails and KGB have assured me it was going to be dispatched last week.

I also ordered electronic cigs over a week ago from Groupon and the site isn't accepting the code.
I contacted Elites about it and they said it would be activated at 8pm and it wasn't.
I called again the next day and they were very rude about it and saying it must be my browser and I waited 10 minutes on the sales line for no one to answer.
Thanks for checking, but I've looked again and after uploading you go through to the next page and the cost is £0 for everything. Similarly on the size screen it doesn't allow you to select A2 which is what the voucher is for. Funnily enough (without using a voucher code) if you go through to complete the order it takes you to paypal and it won't let you progress because paypal won't accept a payment of £0 so you can manually change it to whatever price you want!

Really strange site, surely noone could have used it before to have these errors?
Which browser you using?

I'm using Firefox, I can select A2 @£44.99
The final price is £51.94

Try another browser.
greatest666

Which browser you using?I'm using Firefox, I can select A2 @£44.99The … Which browser you using?I'm using Firefox, I can select A2 @£44.99The final price is £51.94Try another browser.



Thanks I can see how you've done it, through the basic upload? I need to use the editor though because when I upload the pic the image isn't placed correctly. When I go through the link to the canvas editor, that's when it starts to go wrong.

Sorry for the confusion. Does the photo editor work for you?
You're right, it doesn't work if I use the editor.

I would contact them if I were you.
They don't look dodgy to me for what it's worth.
greatest666

You're right, it doesn't work if I use the editor.I would contact them if … You're right, it doesn't work if I use the editor.I would contact them if I were you.They don't look dodgy to me for what it's worth.



Thanks for the reassurance and the help
Im having trouble at the moment with an an offer i bought off KGB for A £10 voucher for a £30 spend at Fairsquared, i used it in october and to date not received my order, i have messaged them and heard nothing, so contacted KGB who so far cant get anything back from them either,so its a waiting game to see what happens, they said they will refund my £10 if they cant sort it,
GRGO140

Im having trouble at the moment with an an offer i bought off KGB for A … Im having trouble at the moment with an an offer i bought off KGB for A £10 voucher for a £30 spend at Fairsquared, i used it in october and to date not received my order, i have messaged them and heard nothing, so contacted KGB who so far cant get anything back from them either,so its a waiting game to see what happens, they said they will refund my £10 if they cant sort it,



I thought I responded there because of the avatar lol

They generally do refund but some companies are dodgy, so if they have your card details, watch your account.
Won't touch anything like this again either after my Groupon experience ordering from ukcanvas.co.uk - Over 5,000 people lost out on that one as they went into Administration months after stringing everyone along.
Hi, if you have problems ordering your voucher you can contact kgbeals via fbhelp@kgbdeals.co.uk - this is one of the quickest ways to get help or a refund
Had the same problem too. Will not allow me to upload image on my comp. Will allow me to upload image on partners comp but will not let me get any further. Strange one. Just ask for a refund.
Hi All, Thanks for the comments. I had wanted to purchase a few of these canvases thinking they were a steal at this price.
Forgetting the upload problem, has anyone even tried to contact them on the numbers they supply on their 'contact' page? Don't seem to be working. If they're not working now what are the chances someone will answer when you do have a problem?!
Has anybody used this company before?
Thanks in advance.
Hi there bowdown2thegame I bought a KGB voucher for a canvas print from fastcanvasprints.co.uk
paid extra to upgrade it, it never turned up. KGB never answered any emails the company never answer emails or there phone. Internet searches show the guy runs a number of companies, the additional payment via paypal was taken by one of his other companies which made me nervous at the time. When I saw the offer today from KGB for canvas print from yourperfectcanvas I googled reviews for this company and found this site. I have bought 2 KGB deals and both turned sour. Never again!!!!
However Groupon I have bought a few deals and never had cause to complain.

What really annoys me is that KGB reckon they have these super agents and yet all you have to do is spend 5 minutes on google and it's amazing what you can discover about some of the companies that KGB are promoting.


PS Realfriendlyman Fast Canvas Prints phone number is 0131 4400545 but they are only open something like 10am till 1pm and they will tell you they had 8000 orders more than anticipated, I ordered 7th Jan they told me it will arrive mid March. I don't believe they must have known how many orders they were expecting because they were selling vouchers through lots of voucher companies on the net not just KGB
I've had nothing but trouble with KGB Deals. I bought a spa deal from a spa that didn't answer the phone or respond to emails. I bought 2x set of false eyelashes. They didn't respond to emails or answer the phone. No eyelashes arrived. I bought the Benefit smokey eyes kit that never happened. I got refunded KGB cash each time. In an attempt to spend this cash I also ordered a canvas from this company (fastcanvasprints). Guess what - no answer to calls or emails and the order shows as 'pending' a month after they took my money. Not impressed at all.
I am one of the owners of your perfect canvas and can assure you that we are reputable company and fulfil all orders within a maximum of three weeks. We are aware of a problem with the flash upload tool and we're working on this, a new one will be fully functioning by this Thursday. We are based in Hull, East Yorkshire and can be contacted Monday to Saturday 9 AM to 6:30 PM on **number removed as inactive for merchant here** or (07854) 640286
Edited by moderator: "Edited number out." 2nd Apr 2014
I have tried three times now to use my KGB deal 1st two times the upload was a problem. Since you said that problem was solved I tried agian , now Its wont accept my vouchers and the cost of postage is wrong . Soooooo frustrated.
I ordered a canvas for a valentines present from "your perfect canvas" via KGB deals,i did leave it a bit late,i ordered it on 9th Feb,the website said that their delivery turn around would be 7 days.I used Google Crome and seemed to upload ok. On 16th feb,i emailed the company as i had still not received my canvas and i had a reply from Andy (as above i am assuming) straight away and said that due to high volumes they are advising that delivery would take 17 days.i accepted this but by 28th feb,i had still not received anything (19 days later).I emailed them again and once again i received an email from Andy to say that they were waiting for canvas varnish and that my order had now been printed and had been sent out.On the 3rd March,i had still not received anything so i emailed them yet again,they said that i should have received it by now and asked me to confirm my address and said that they would send out a replacement-i am still waiting.I will keep you guys updated of any progress i get!! (im now into my 4th week) :o(
Oskarsnanny

I ordered a canvas for a valentines present from "your perfect canvas" … I ordered a canvas for a valentines present from "your perfect canvas" via KGB deals,i did leave it a bit late,i ordered it on 9th Feb,the website said that their delivery turn around would be 7 days.I used Google Crome and seemed to upload ok. On 16th feb,i emailed the company as i had still not received my canvas and i had a reply from Andy (as above i am assuming) straight away and said that due to high volumes they are advising that delivery would take 17 days.i accepted this but by 28th feb,i had still not received anything (19 days later).I emailed them again and once again i received an email from Andy to say that they were waiting for canvas varnish and that my order had now been printed and had been sent out.On the 3rd March,i had still not received anything so i emailed them yet again,they said that i should have received it by now and asked me to confirm my address and said that they would send out a replacement-i am still waiting.I will keep you guys updated of any progress i get!! (im now into my 4th week) :o(



They might have been waiting for a booklet of stamps
@ oskersnanny - Can you email me or give me a call tomorrow and I will make sure your reprint has been sent out
@ dontascimme, no we weren`t, we can buy those round the corner, unfortunately canvas varnish is a slightly more specialised product and alas they don`t stock it at our local post office :-(
andyypc

@ oskersnanny - Can you email me or give me a call tomorrow and I will … @ oskersnanny - Can you email me or give me a call tomorrow and I will make sure your reprint has been sent out@ dontascimme, no we weren`t, we can buy those round the corner, unfortunately canvas varnish is a slightly more specialised product and alas they don`t stock it at our local post office :-(



I liked instead of quoting

I ordered a canvas from your perfect canvas and the quality is dreadful, the colours they have used are awful, they have replaced it with one just as bad, they have said I need to return it again for a refund but the cost of the postage for the second time hardly seems worth sending it back - would steer clear of these idiots in my opinion
i also ordered 2 of these deals from KGB deal. I just wanted to pass on my input i ordered my canvas on 28th Feb and have recieved both today. I made sure i left plenty of time so i would have them when needed as they were both presents. I did email just to get an anticipated date of delivery and recieved a prompt reply advising all details requested. I have found your perfect canvas to be a reputable company with no issue for concern, my advice make sure you order in plenty of time, not surprsingly they have been busier due to this deal.
Fezo

i also ordered 2 of these deals from KGB deal. I just wanted to pass on … i also ordered 2 of these deals from KGB deal. I just wanted to pass on my input i ordered my canvas on 28th Feb and have recieved both today. I made sure i left plenty of time so i would have them when needed as they were both presents. I did email just to get an anticipated date of delivery and recieved a prompt reply advising all details requested. I have found your perfect canvas to be a reputable company with no issue for concern, my advice make sure you order in plenty of time, not surprsingly they have been busier due to this deal.


how does andy take his tea?
http://i.imgur.com/7MjD4.jpg
dontasciime



http://lumuhuku.files.wordpress.com/2008/10/scratching-head3.gif
andyypc

I am one of the owners of your perfect canvas and can assure you that we … I am one of the owners of your perfect canvas and can assure you that we are reputable company and fulfil all orders within a maximum of three weeks. We are aware of a problem with the flash upload tool and we're working on this, a new one will be fully functioning by this Thursday. We are based in Hull, East Yorkshire and can be contacted Monday to Saturday 9 AM to 6:30 PM on **number removed as inactive for merchant here** or (07854) 640286



Hi Andy,

I've just bought one of the vouchers only to find this upload tool still doesn't work, and I can't even use the basic/standard uploader. Can you suggest what I should do? I have just called your office twice and no one is answering and I just get disconnected. Thanks.
Edited by moderator: "Edited old number out" 2nd Apr 2014
have never had a problem with Groupon myself. On the 2 occasions there were problems with the purchase I was able to copntact Groupon by phone and they credited me immediately...admittedly only in Groupon credit, but still.
@Vennie Can you please give me a call tomorrow on **number removed as inactive for merchant here** or 07854 640286 if you are still having trouble uploading your image

@dgilbo1 You do not have to pay to return items to us, simply cross out your address on the packaging and circle the return to sender and you can send it free of charge. I`m sure you will have been informed of this by customer services. With regards to the colours, we only print what we are given and do not change any of the colour profiles from the original. Very occasionally customer expect colours to be reproduced exactly as they appear on a backlit computer screen. This is obviously impossible but it is very hard to illustrate that point to people who are not familiar with the process of large format printing. We always offer a full refund upon return of the product should you not be satisfied in any way.

@Fezo Thank you for your comments
Edited by moderator: "Edited old number out" 2nd Apr 2014
i do hope i get my canvas i oredered it a few weeks ago still not got it and no really probs uploading but my god you cant get through it took ages and did finally speak to a very plesant lady who assures me my canvas will be here around the 10th will keep you updated and let you know how it went this is perfect canvas by the way fingers crossed guys!!
I ordered a canvas from your perfect canvas and have been waiting for over 5weeks now. Had an email to say it had been dispatched and never arrived. emailed and was told it would be sent via courier last thursday, 1 week later and still no canvas ! Before all this drama, I purchased a second voucher as a gift and although the money was taken from my pay pal, i didnt receive a voucher from kgb deals. Still trying to get my money back through pay pal. as kgb deals won't refund. or provide a voucher. Won't be using kgb or your perfect canvas ever again !!
KGB Deals should be avoided at all costs They care nothing about who they partner with.
andyypc

I am one of the owners of your perfect canvas and can assure you that we … I am one of the owners of your perfect canvas and can assure you that we are reputable company and fulfil all orders within a maximum of three weeks. We are aware of a problem with the flash upload tool and we're working on this, a new one will be fully functioning by this Thursday. We are based in Hull, East Yorkshire and can be contacted Monday to Saturday 9 AM to 6:30 PM on **number removed as inactive for merchant here** or (07854) 640286



Hi Andy,
I have tried to contact yourself numerous times today on both numbers & via email without success. We placed an order on 19th April & when it finally arrived today, it is not even our photograph!!!
I am concerned as to who the print of my 2 daughters has been sent to, can you please contact me ASAP to resolve this please.
Edited by moderator: "Edited old number out" 2nd Apr 2014
Angie79

Hi Andy,I have tried to contact yourself numerous times today on both … Hi Andy,I have tried to contact yourself numerous times today on both numbers & via email without success. We placed an order on 19th April & when it finally arrived today, it is not even our photograph!!!I am concerned as to who the print of my 2 daughters has been sent to, can you please contact me ASAP to resolve this please.



Same as you Angie recieved my canvas today and it's of a little boy, It was supposed to be a picture of a band.

There phone number didn't work, I had to leave a voicemail on his mobile (Orange)

Will give it till monday and see what happens, How can you send the wrong item to someone? Let alone 2 of us on the same site
Dan2008

Same as you Angie recieved my canvas today and it's of a little boy, It … Same as you Angie recieved my canvas today and it's of a little boy, It was supposed to be a picture of a band.There phone number didn't work, I had to leave a voicemail on his mobile (Orange)Will give it till monday and see what happens, How can you send the wrong item to someone? Let alone 2 of us on the same site



Glad it's not just me then! I've left 2 voice messages but got no reply, tried emailing but just keep getting a message saying "delivery failure", makes you wonder doesn't it?
Same as you gonna wait until tomorrow & take it from there, makes you wonder just how many they have messed up?
There's no publicity like bad publicity!!
I ordered my canvas through wowcher around 3 weeks ago and got worried when I read your post so rang My Perfect Canvass on **number removed as inactive for merchant here** and it was actually answered this time and I was told they have had a high volume of orders and that my canvas will be dispatched this Wednesday so I will wait and see what happens.
Edited by moderator: "Edited old number out" 2nd Apr 2014
jje123

I ordered my canvas through wowcher around 3 weeks ago and got worried … I ordered my canvas through wowcher around 3 weeks ago and got worried when I read your post so rang My Perfect Canvass on **number removed as inactive for merchant here** and it was actually answered this time and I was told they have had a high volume of orders and that my canvas will be dispatched this Wednesday so I will wait and see what happens.




Lol at My

You'll be lucky
Edited by moderator: "Edited old number out" 2nd Apr 2014
I ordered a canvas through a woucher deal I must say the staff there are very friendly and helpful i didnt have to wait too long either i know they were unindated with orders but once my order was processed i got it within a few days got the canvas on Monday very happy had lots of comments from friends and family positive ones too I bought another voucher so will be ordering another one in a few weeks, i can only say im very happy with this company and they have beeen most helpful too that is why i would leave a positive review thanks again and looking forward to my next canvas well done guys!!
i have now been waiting six weeks i tried numerous emails and tel calls to contact them they dont return calls or reply to emails i got intouch with them on 1 occasion which i think was a fluke to be told my original pic wasnt suitable so i sent another and yet again no reply im ringing everyday get answer machine leave message and get no reply the customer service doesnt exist beware before ordering
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