CD Keys code not working.

8
Posted 18th Aug
Good morning. I purchased a 12 month Xbox live gold code (EU) from CD Keys this morning and the code that they have given has caused an "unexpected error". The CD Keys page for the Live gold said that it was redeemable in the UK, but it isn't working. Does anyone have a solution?
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8 Comments
Contact them?
bobdylan18/08/2020 11:40

Contact them?


I already have, and I'm waiting for a response but I wondered if anyone on here could tell me quicker, that's all.
Is that an unexpected error when you input the code on your Xbox?
YouAreMySolskjaer18/08/2020 11:50

Is that an unexpected error when you input the code on your Xbox?


Yep, and the same error message comes up when I try to redeem it online as well
Is there ever any "expected error"?
bozo00718/08/2020 12:07

Is there ever any "expected error"?


Not that I've encountered haha
check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues.

If you can’t find anything wrong and it is still not working, best thing to do is to contact official Xbox Support as this error is generally account related. If the code was used it would just say that
bozo00718/08/2020 12:07

Is there ever any "expected error"?


Yes. Windows exceptions.
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