Found 24th Apr 2009
I receive a faulty external hard drive from CDiscount. I got a RMA number from them but how do I return the hard drive. Do I need to post it by my own cost? It's quite heavy. Or I need to phone up to CDiscount and arrange a collection? There isn't anything about collection mention in the email they send me, just the RMA number and the return address.

Please help.

Thanks in advance.

8 Comments

Banned

You send your return (at your own cost, maybe they will refund you if it's a small cost? check T&C's)

Include the RMA number with your return so they can call up your details when they recieve the returned item.

That's it. Your return will be tested and if proven faulty, not by your actions, you'll then get a refund after a certain amount of days.

dont think im teaching you to suck eggs but make sure you send it at least recorded delivery signed for because they could say they havent recived it

Uh oh, you are about to experience cdiscount "customer service".

Say goodbye to your sanity.

Good luck

are cddiscount uk based?, if so faulty goods are their responsibility to deal with

Banned

there is a member called cdiscount here but he/they only ever pops up to promote stuff, maybe send em a message

Original Poster

Thx for all your reply, it will cost me around £8 to send it back at my own cost, I really don't want to pay as it is not my fault the item was faulty.

Minnie77

Following feedback from Hotukdeals customers we are please to say we now have a new number just for our valued Hotukdeals customers. This number will be open during our normal opening hours so please contact us on the new Cdiscount Hotukdeals helpline on 08444 991002 and we will be able to resolve your issue.

Kind regards

Customer services



Kind regards

Original Poster

cdiscount_uk;5045655

Minnie77Following feedback from Hotukdeals customers we are please to say … Minnie77Following feedback from Hotukdeals customers we are please to say we now have a new number just for our valued Hotukdeals customers. This number will be open during our normal opening hours so please contact us on the new Cdiscount Hotukdeals helpline on 08444 991002 and we will be able to resolve your issue.Kind regardsCustomer servicesKind regards



Thank you very much.

I already arrange a collection for the faulty item.

I hope I will receive the refund as soon as possible.

I think the customer service is better than I expect. Your stuff is very helpful too.
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