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    CDKeys Issue

    I've had to open a dispute with PayPal today against these guys for the first time in years of using them.

    Download code came through and it's already been redeemed. CDKeys refuse to help me further saying it's a new key and that they are not replaceable.

    Really peed off about it! Surely they can contact Microsoft and trace who used the key, see where they live and see the IP address compared to mine?!

    My questions is, are PayPal likely to side with them, or me?

    13 Comments

    No way? I've had such good experience with them, sorry to hear about that, was it a steam key or something? Perhaps you can provide your account details to show you hadent redeemed it

    They can't really contact Microsoft since they're probably bought through other 'methods'. Not surprised really though.

    Post it on their twitter and facebook. They will probably then make an effort to rectify.

    Original Poster

    It was for Xbox. Was only £9.99 but that's not the point.

    Banned

    superfreddy

    It was for Xbox. Was only £9.99 but that's not the point.



    Your best bet is to contact xbox support and ask them if they can check when the code was redeemed. Explain why you are asking and ask for proof, hopefully it was redeemed before you purchased it and can then show CDKeys the proof. Maybe even try contacting them again, you may come across a more helpful person. Best of luck

    Here is a helpful link: paypal.com/uk/…ate

    I don't believe it's as clear cut as tangible goods but providing you can supply them with evidence you have a good chance of being refunded. I would do as advised above, contact Microsoft and ask when the code was previously redeemed. Get this in writing if it was before your purchase date and present the information to CDKeys and PayPal if necessary.

    Original Poster

    Microsoft can't tell me as they don't know themselves?! Wtf? They can't see which user has redeemed a code?

    superfreddy

    Microsoft can't tell me as they don't know themselves?! Wtf? They can't … Microsoft can't tell me as they don't know themselves?! Wtf? They can't see which user has redeemed a code?


    Unfortunately they're not allow under data protection. I would get cdkeys support to give you clear information that you are the owner of the key and report to Microsoft that it is infact stolen property and you want that key releasing as it belongs to you. After all you have proof of ownership and I assume they should have a duty of care to prevent fraud on their system.

    I once mistook a little b for a 6 and thought I was sold a used code. Double check you've not mistaken it. This is a rare occurrence if it is so.

    Original Poster

    I have checked. They replied again with a standard response of they don't replace keys.

    Spoke to MS again and they said they can't tell who redeemed a code.

    I'm at a total loss.

    superfreddy

    I have checked. They replied again with a standard response of they don't … I have checked. They replied again with a standard response of they don't replace keys.Spoke to MS again and they said they can't tell who redeemed a code.I'm at a total loss.



    ​Doesn't matter who redeemed it. You are the legal owner of that key and microsoft can deactivate the fraudulent activation and activate yours.

    Banned

    Had this happen and they won't do nowt mate and paypal won't do nothing as they don't cover these codes

    Original Poster

    gaming_pirate

    Had this happen and they won't do nowt mate and paypal won't do nothing … Had this happen and they won't do nowt mate and paypal won't do nothing as they don't cover these codes



    ​Will paypal side with them then?
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