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    CDWOW Have stolen my money!!!!!

    Cant remember the exact date that I ordered The item in question - but the despatch date was the 22nd of November- i was expecting my item to come before the 27th, in time for my mums birthday - I have sent CDWOW a message via their "contact Customer service" support form on the 30/11/2009 but have not heard anything back from them and I have still not received my item - What can I do? What should I do? other than buy my mum a much bigger present for Christmas to make up for it.....

    17 Comments

    From my experience CDWOW are shocking. Saying that I haven't used them in about 2 years, but I places an order with them on two seperate occasions and I ended up cancelling both due to them taking forever to send out. You'll get the money back eventually if you want it back, keep pestering them.

    Your poor mum. :x

    Contact them via their contact Customer service again, and plead pathetically for all to be put right.
    Was there a phone mnumber?

    i have been waiting for 7 days for my cd x

    Original Poster

    Nope, no phone number - I shall not be ordering from them again.

    What can I do if the do not respond to this next message? I have e-mailed them this time instead of using the support form.

    could I possibly contact trading standards? Watchdog? or something? Never really complained.... Im only 18 so haven't really had any experience in this

    I had a cancellation email for the Dirty Harry Blu Ray set from them a short while ago.

    On a positive note they did send me a £1.25 voucher though.

    It may be worth you having a look through that thread as there were plenty of peeps saying they are waiting for stuff they ordered a few weeks ago.

    i ordered a dvd, took about 10-12 days to arrive after being dispatched,,,had postage labels from hong kong on it

    Had the same, nothing you can do as they are Hong Kong based as Trading Standards told me.so will never use again, no matter how temptng prices may be

    Waited around 10 days for my Shield dvds to come,but for the price I paid I was quite happy to wait.
    A few years back I waited 4 weeks for a dvd,then simply emailed them and told them to refund my money and they did.

    oh bum!! I'm waiting for a CD too:x

    loulou11;7088752

    I had a cancellation email for the Dirty Harry Blu Ray set from them a … I had a cancellation email for the Dirty Harry Blu Ray set from them a short while ago.On a positive note they did send me a £1.25 voucher though.It may be worth you having a look through that thread as there were plenty of peeps saying they are waiting for stuff they ordered a few weeks ago.





    Same here, did you get a refound yet?

    Original Poster

    No refund yet - still no reply from them from the first or 2nd e-mail - starting to get annoyed!

    I will never order from CD Wow again, no matter how many money off vouchers they keep sending me. Every time I ordered from them in the past the item would say "in stock" then never get delivered. I would get an email every now and then saying they were expecting stock on such and such a day, then nothing! The last time I used them was when High School Musical 3 DVD was released. I pre-ordered from them. Two weeks after the DVD was out all my daughters' friends had their copy, and our still hadn't arrived. Eventually got money back.
    I would recommend that NOBODY uses CD Wow EVER.

    I never had a problem with them, ..............So far so good for me......... :thumbsup:, but it looks like its getting crappy.........

    Original Poster

    HUKD boycott anyone? Lol

    Lord Darkness;7095127

    HUKD boycott anyone? Lol



    Think so :thumbsup: I order the Ice Age Blu Ray boxset which was in stock when I ordered it, still waiting :whistling:

    *POINTS AND LAUGHS*:giggle:

    Original Poster

    Yes very useful adrian, im £8 out of pocket and your laughing at me - i hope to see a post from you complaining about losing money so i can laugh at you.
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