I have googled this q. And on Reddit it says that click & collect is buying online so 14 day return policy applies.
I purchased a tv online for collection from store, got the tv home and only has pre installed apps without the option to install more so looked online and it says they offer a 14 day return policy for online orders, went to my local store and was told because I collected the tv in person I only had 48hrs to return as I had the option to refuse to buy it there and then (even though I wouldn’t have known there and then I didn’t want it)
Contacted support via email and they initially said as it was an online order I have 14 days to return, I mentioned the store worker refusing to take it back saying I only have 48hrs as I collected in person, support have sent me an email that they are asking the store for the returns procedure and they will get back to me with the info from store
Has anyone been in a similar situation and know the returns procedure as I was under the impression as I purchased online then online rules apply?