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    CEX online

    has anyone sent anything to them via the online website this month. they seem to be so slow im still waiting for them to look at my things from the 7th of this month. Anyone else had this problem?

    17 Comments

    Haven't sent anything in but saw the CEX headline and thought I'd have a moan. I ordered 3 Xbox 360 games last week, 1 hasn't arrived and on inspection of the 2 that did, 1 was a PC game and manual in a 360 box!!!!!

    The customer service is an absolute joke and looks like I will have to pay for return postage, thats if I can even get a refund on there mistake. Will not be buying any more from CEX again. :x

    gunton10

    has anyone sent anything to them via the online website this month. they … has anyone sent anything to them via the online website this month. they seem to be so slow im still waiting for them to look at my things from the 7th of this month. Anyone else had this problem?



    Yep, sent them a phone on 11th which they got on 12th recorded.
    Have had no reply to emails and when I phoned was told I would need to wait on financial dept to pass funds that was on the 19th, still nothing.
    will not touch them again, would rather sell for less on here!!!

    cex online is weird. A few times now they've paid more than I should have got- both by prices at time of sending and prices at time of processing. Needless to say i've not bothered complaining. I also notice that when I take 9 copies of a game into the shop they never seem to turn up on the shelves.
    My biggest cex complaint is I don't think they should be allowed to print the full name of the person who sold the game on every price label- anyone else noticed that- i'm sure it must be against the Data Protection Act?

    Original Poster

    billyX

    cex online is weird. A few times now they've paid more than I should have … cex online is weird. A few times now they've paid more than I should have got- both by prices at time of sending and prices at time of processing. Needless to say i've not bothered complaining. I also notice that when I take 9 copies of a game into the shop they never seem to turn up on the shelves.My biggest cex complaint is I don't think they should be allowed to print the full name of the person who sold the game on every price label- anyone else noticed that- i'm sure it must be against the Data Protection Act?



    didnt know they would be printing my name on products. what else do they do with my data?

    isn't it.
    As far as i'm aware, the slip you sign when selling doesn't say anything about giving your name out- and I signed nothing when getting my cex card either.

    It isnt your name...
    its the persons name who accepts your offer to sell [ie the employee]

    No way! lol @ myself.
    Almost as good as the time I stared angrily at the Abbey National cash machine for 5 mins after using it as I thought the green-lined bank card picture on the screensaver had my name on it- well, it was the same first name and had the same number of letters in the surname...

    Original Poster

    lol so its not our names then. thats ok then was going to send a email to them lol

    lol, the last wii I got there had the name of one of the staff on it, I took it home thinking he must have sold it, all the staff must be buying and selling to top their wages up. God, i'm stupid sometimes! There's a bright side to the story- the Wii still had a official sandisc 1gb Wii card in it for some reason, so I made, like, a whole extra £3 on the deal!
    CEX are alright. But, as I said on the thread linked by thesaint above, it looks like they're going to become more tightfisted in the near future.

    Original Poster

    its just i sent something in on the 7.11.07 and had nothing updated even though royal mail have said they have it and got it next day.

    Finally got mine sorted, they claimed I never sent order number with it, despite it being on the box and a printed page with it on inside.

    They received my stuff on the 15th, made payment on the 23rd.

    I don't think it was that long.

    Original Poster

    pakichan

    They received my stuff on the 15th, made payment on the 23rd.I don't … They received my stuff on the 15th, made payment on the 23rd.I don't think it was that long.




    so even though mine was sent first they didnt do it when they got it. what was ya order number?

    Original Poster

    i posted on the forum on cex website they deleted my post and wont reply to my emails.

    Original Poster

    called up and told would be looked at tomoz see what happens.

    billyX

    No way! lol @ myself.Almost as good as the time I stared angrily at the … No way! lol @ myself.Almost as good as the time I stared angrily at the Abbey National cash machine for 5 mins after using it as I thought the green-lined bank card picture on the screensaver had my name on it- well, it was the same first name and had the same number of letters in the surname...



    LMFAO :w00t: :w00t: :giggle:
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