CEX problem

I sent some things off via dhl last Monday and it arrived last tuesday(showed delivered on tracking number)

CEX claim they never recieved item and wont deal with my enquiry as far as they are concerned it never arrived.

1 Comment

DHL require a signature as proof of delievery (providiing it is the same as where I work). Ask DHL for the proof that it was/wasn't delivered, or even get CEX to do this.

They will be able to confirm who signed for it - it is feasible that it got delievered to another shop. We have had packages go walking to other places before.

If it did get delievered and was signed by a member of staff, then they don't really have a leg to stand on - I don't think.

If it didn't get there, then you will have to take that up with DHL.
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