Cex returns

6
Found 18th Jul 2010
Just want a little advice.

I bought a phone today but its just not for me. Would I be able to return it tomorrow or would they not accept that? Thanks

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6 Comments

Instore?

I think they give you two days to return it instore IIRC. However will only give you vouchers back, not cash.

Original Poster

Yeah instore. Sorry meant to say.

Really just vouchers? Whys that?

Not sure, there should be posters instore saying this too.

CEX offer 3 days cooling of period

spitroast

Original Poster

spit roast

CEX offer 3 days cooling of periodspitroast



So I should be able to get my money back then? Thanks

When I was in a Cex store, a guy had bought a phone in the morning and had come back to return it. They were refusing to refund, but offered exchange or credit note. At all tills there is clear returns info. Also from a legal stand point, they are under no obligation to refund unless the item is faulty or mis-sold )eg incorrect info etc).

If its a cash refund you want then tell them it's faulty, something they cannot check, like it intermittently cutting off calls in the middle of them or something like. If you tell them you just don't want it I would not think you would get refund. However I do believe this is at the store managers discretion!
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