cex rubbish condition games arrived from online -.-

bought some games and a dvd off cex.
firstly, some normal edition cases with platinum games in.
secondly, some without manuals and really bad scruffy marks.
some with pen marks on/bite marks
some missing the insert (front cover)
a 2 disc edition dvd with only one disc present.
.... anyone else had problems like this and what should i do?
surely they cant send them like this? Surely they dont buy them off other peopel in this condition?

11 Comments

If you were to take them into a cex store they would probably refuse to buy them. I would complain. I bought a xbox 360 control from them and when it came it was really dirty.

never bought from them but i suppose thats the problem buying online you can't have a look before you buy, they can just be getting rid of stock that they know won't shift in the shops because of the condition

Original Poster

lindauk;7614128

If you were to take them into a cex store they would probably refuse to … If you were to take them into a cex store they would probably refuse to buy them. I would complain. I bought a xbox 360 control from them and when it came it was really dirty.



okay but ill have to post them back.. do they pay for return postage?

Original Poster

shedboy66;7614134

never bought from them but i suppose thats the problem buying online you … never bought from them but i suppose thats the problem buying online you can't have a look before you buy, they can just be getting rid of stock that they know won't shift in the shops because of the condition



1 out of 8 things was perfect condition.. the rest okay to ridiculously bad

GentleTouch;7614137

okay but ill have to post them back.. do they pay for return postage?



I bought a phone I wasn't happy with and emailed them. They pay for postage for returns, they send out a pre-paid envelop

Original Poster

lindauk;7614155

I bought a phone I wasn't happy with and emailed them. They pay for … I bought a phone I wasn't happy with and emailed them. They pay for postage for returns, they send out a pre-paid envelop



okay thanks, i will email them

Tip for the future - Never buy anying from CEX online.. They're bad VERY bad.

Yeah they pay for postage, just make sure you get proof of posting and give them proof of how much it was.

I've had the bite marks too before, it was on a cardboard sleeve for a blu-ray
I mean seriously WTF, did someone not get their dinner:?

Under the distance selling regulations you are entitled to send them back and get a refund.

oft.gov.uk/adv…ns/

This is why I don't buy anything second hand...

Bought 3 Xbox games from Xtra-Vision, Assassin's Creed, Bully and Mass Effect. The condition wasn't great, I'll say average (considering my games are pristine...) however Assassin's Creed crashed when I got to the second mission and had to go to the next town, and Bully couldn't get past the loading screen. ME worked fine.

Took them back and wanted a refund, was told to come back later as only the manager could issue them. Came back, and boy, what a stone faced old cow. I wanted a refund and was refused, total BS, practically accused me of damaging the bloody things myself. Was far from impressed. The damaged discs were replaced and cleaned, and fortunately the Bully one worked, but by then I had enough of AC so still don't know if it works.

After that, I will never buy second hand again.

eeeeeeerrrr.............. CEX ............. Their shops stinks and their stuff are rubbish condition, and the fact its ALL totally overpriced...... NEVER BUY from them!!!
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