CeX says my item is dispatched, special delivery, but Royal Mail just says come back later.

Found 26th Jan 2016

I ordered an item worth over £150 from CeX on Saturday 24th, on Monday they said they'd dispached it and gave me a Royal Mail number. When I try and track my item on Royal Mail, it just says please come back later. Have CeX actually dispatched it? Special delivery is guaranteed 1 day delivery so I was expecting it today (26th) as it was 'dispached' yesterday! Anyone have this problem or know what's happening?

Thanks.

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3 Comments

26th Jan 2016

They might have missed the last post on Monday and posted it today

26th Jan 2016

aau1
They might have missed the last post on Monday and posted it today

most likely this - the tracking number is generated when CEX print the shipping label

however if it went into the RM system on Tuesday you should get it tomorrow but it should still show on the RM tracking system by now

if nothing by 1pm tomorrow then call RM with the tracking number

EliTom

Original Poster

26th Jan 2016

Thanks to both of you for replying with helpful answers!
However, royal mail are now telling me its on its way, so its all good!

Thanks

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