I thought CEX extending their warranty to 2 years was a nice touch – but until today, ive never had to return anything under warranty.
I bought a laptop (£190) just under a year ago and the network card has failed as well as the hard drive (multiple times). So returned it under the warranty.
I received a refund of “Current Value” £110. So its cost me £80?
Surely that’s not a warranty then!? Ive effectively just traded in a broken laptop (that they sold me) and got a slightly better trade in rate!?
Can this be right – or am I being bent over?
Would their ‘WeBuy’ email address even bother to replying to a question like this?