Changes return policy for electronics @ John Lewis

9
Found 23rd Jun
Just been informed by a store assistant that they changed the return policy for elections items now you can't return the items if to change your mind unless the item is unopened and sealed or it has a fault. Previously you could return an opened item.
Community Updates
Misc
9 Comments
Thanks for sharing, have moved this to misc
Surely distance selling regulations come into efffect .. so you have one months grace at least ..even on opened items ,as you cannot possibly check full functionality (for your uses ) WITHOUT opening?
GwanGy1 h, 33 m ago

Surely distance selling regulations come into efffect .. so you have one …Surely distance selling regulations come into efffect .. so you have one months grace at least ..even on opened items ,as you cannot possibly check full functionality (for your uses ) WITHOUT opening?



Two things, I think the OP is refering to instore purchases?

Also, he is saying if you don't want the item, not that its faulty etc. You could buy at JL instore decide you did not like it and return it for it a refund. THis policy appearts to have chaged now.
Edited by: "groenleader" 23rd Jun
They can change whatever they want. There is consumer rights in the country
Merry00023 m ago

They can change whatever they want. There is consumer rights in the country



and if you know the terms and conditions when you buy it your rights are gone + dsd only applies to online or phone sales so they can do this if they want to
Merry00023rd Jun

They can change whatever they want. There is consumer rights in the country


Your consumer rights are not affected, it’s always a goodwill gesture on any returns because you change your mind in store, online is different.
Edited by: "eslick" 25th Jun
Nothing obvious about store-purchase return policy changing on JL website. Suggest possible misinterpretation / misunderstanding / misinformation as OPs indication of "or it has a fault" is unrelated to "change of mind". Or bypass any dull debate by simply not purchasing in store. Optionally look in store and purchase online.
Allow me to set the consumers' legal rights clearly here (and you may google for more details):-

Your rights depends on whether you bought the items in-store or online.

  • In-store – Unless it's faulty, you haven't the right to change your mind.
  • Online You've 14 days after your order is delivered to cancel your items, and then a further 14 days to send them back. The cost of basic postage should also be refunded, but you might have to pay to return items. You are protected as long as items are unused and in perfect condition with their undamaged original packaging, unless it is impossible to see/to verify an item or to try the product without opening the original packaging, such as opening and trying on a dress for size.

With faulty items, you've more rights. Whether you bought something in-store or online, you've 30 days to get a full refund. After that the item can be repaired or replaced before refunds are given.
This is why retailers are going bust left right and centre...

What do you expect the retailer to do with the product you have bought, taken home, setup, charged, played with for two weeks and then take back to the shop for a refund.

They can't sell it again can they, just toss it in the bin?
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