Changing phone pack to credit

4 replies
Found 13th Jan
Hi, I've bought a SIM, but at the shop they set up a £10 pack instead of just giving me the credit. Is there anything I can do about it now (can it be changed)?
Many thanks.

4 Comments

If you were not given what you requested, you should be able to replace what you were given with what you requested, although it may be difficult to prove what you requested, and further compounded if you have used more than an exploratory amount of the pack. Are there other factors you have omitted from your question, such as: "I bought the credit at the same time as a handset."

Original Poster

AndyRoyd

If you were not given what you requested, you should be able to replace … If you were not given what you requested, you should be able to replace what you were given with what you requested, although it may be difficult to prove what you requested, and further compounded if you have used more than an exploratory amount of the pack. Are there other factors you have omitted from your question, such as: "I bought the credit at the same time as a handset."


I have not used any of it, but I have bought it with a handset.
Edit. Ah... I see what you mean. Had not realised that when bought with a handset, it would have to go into a pack (because I was asked instore if I'd like to just have it as credit, but I guess they were wrong?!).
Edited by: "Marceline" 13th Jan

Marceline

I have not used any of it, but I have bought it with a handset.


Credit bought with the combination of a new PAYG network-tied phone + SIM is usually conditional on registering a new number and purchasing time-limited allowances exclusively for that new number i.e. a pack. It is unlikely you had the option to purchase a network-tied handset and with what could be described as "top-up" credit.
If you specifically requested " top-up" credit rather than a pack, and that product is only sold with a pack (repeat: that product that is only sold with a pack ), then excluding network goodwill, your only option would be to attempt to return everything for a full refund based on not being sold what you requested.
You should be able to buy the combination of SIM-free handset and top-up credit, but the handset cost is typically significantly more than the network-tied PAYG cost for the same handset.

Original Poster

AndyRoyd

Credit bought with the combination of a new PAYG network-tied phone + SIM … Credit bought with the combination of a new PAYG network-tied phone + SIM is usually conditional on registering a new number and purchasing time-limited allowances exclusively for that new number i.e. a pack. It is unlikely you had the option to purchase a network-tied handset and with what could be described as "top-up" credit.If you specifically requested " top-up" credit rather than a pack, and that product is only sold with a pack (repeat: that product that is only sold with a pack ), then excluding network goodwill, your only option would be to attempt to return everything for a full refund based on not being sold what you requested.You should be able to buy the combination of SIM-free handset and top-up credit, but the handset cost is typically significantly more than the network-tied PAYG cost for the same handset.



Fair enough. It's still a good deal, just got confused by the sales person.
Thanks for the help!
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