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    Cheap Car Stereos?,,appaling service

    On 12/12/07 a Sony mex2500 car cd player was purchased form incarexpress.co.uk for a christmas present.

    This cost approx £86 incl delivery.

    This was installed a couple of days after and worked fine, for less than 10mins then it died and failed to respond with any more than an occasional beep.

    Contacting the support department I was given no help/support other than instructions to complete the on-line returns form and return the unit at my expense. Surely this suggests they think it's faulty

    I am an experienced IT field engineer and was able to test wiring voltages and continuity with a multi-meter, also luckily a friend of mine had received the same unit as a christmas present.
    His was professionally fitted, so i was able to remove his unit swap the connector over to my unit in his vehicle (eliminating any wiring or car issues), still not working.
    The unit remained unresponsive, yet my friends unit worked fine when replaced,

    Despite many emails and telephone calls to this firm including management, they stand with the original instructions it was up to me to pay for return with no assurance of compensation.
    This was backed up with the claim that 95% of units returned to them were not faulty on testing contradicting their instructions?, but still no suggestion as to what I might be doing wrong.

    Now its bad enough receiving a faulty product, but with this companies policy of penny pinching and not caring how much distress it causes to their customer i then have to ask to what lengths will this go?

    Will they take the unit back and claim its not faulty?, perhaps holding it till further payment is made "for testing"?
    i have heard stories of these firms making more money from this than actual sales.
    My friend offered to test swap the front panel to test see if that was at fault as this item is not serial numbered so no way of knowing if its been replaced of not, i did decline this in case of a fault in the main unit damaging his panel.

    Now i have made many purchases before on the internet (i have an email address which is 15yrs old)and yes, have suffered some minor problems but none compared to this.
    So be warned when attempting to save a few quid by buying from this company,it might just not be worth it

    13 Comments

    I had a faulty UB Funkey from Play.com and they said I had to pay postage to return it and they would test it and refund me the postage if it proved to be faulty and replace it too. They did do this without any problem so i'm guessing this is standard practice but I have no experience with this company to base my answer on. Hope this is of some help

    If it is in the T&Cs they will have taken all this into account when setting price for item

    Original Poster

    Murielson;1567843

    If it is in the T&Cs they will have taken all this into account when … If it is in the T&Cs they will have taken all this into account when setting price for item



    According to my local trading standards they are not allowed to do this, something about unfair contracts?

    I once had something like this, Trading Standards took it on for me and it got sorted. The company have gone bust but it was a while ago . I wish they would tighten up the law re this type of bullying by some internet based companies.

    maddogb;1570190

    According to my local trading standards they are not allowed to do this, … According to my local trading standards they are not allowed to do this, something about unfair contracts?



    But ask yourself this...

    If you had purchased it from Argos etc, would you expect THEM to send out a courier to pick it up from you F.O.C., or would you expect to take it back yourself?

    Original Poster

    Shengis;1578700

    But ask yourself this...If you had purchased it from Argos etc, would you … But ask yourself this...If you had purchased it from Argos etc, would you expect THEM to send out a courier to pick it up from you F.O.C., or would you expect to take it back yourself?



    yes, if it was going to cost me %20 of the value of the item to return it, all i did was buy a present why should i suffer

    Original Poster

    As a quick side note last week i made some purchases off ebuyer, one item was faulty, the power switch collapsed after 2 uses, this was a £28.00 computer drive box.
    Waited and heard nothing, then looked on their enotes system and the rma and collection had been approved, a couple of xtra clicks later and there is a courier appointment booked for next week on my mrs's day off.
    Ummmm some seem to get it so right, why cant others?

    Shengis;1578700

    But ask yourself this...If you had purchased it from Argos etc, would you … But ask yourself this...If you had purchased it from Argos etc, would you expect THEM to send out a courier to pick it up from you F.O.C., or would you expect to take it back yourself?


    That depends if it was an instore purchase where you collect or an item I had had delivered, if it was an item i'd had delivered then i'd expect them to arrange collection at their expense, which they have done with a faulty futon frame in the past.

    I Know in the past even when I have made purchases on Ebay if goods are defective most companies accept the fact that an item is defective it is their responibility to rectify the fault or replace the item at their expense, if this company were to send out a replacement unit, with a company agreement it would cost them a minimal amount with a collection on delivery, like Dabs and Ebuyer operate, problem solved, it just goes to show how big companies get big with excellent customer service and others end up loosing business, i certainly would not buy from this company!!

    Original Poster

    ebay ? beats these guys customer service? DAMM thats a first lol

    Original Poster

    Just to let everybody know i got a court date for this tday, 30th may,, this will be very interesting

    maddogb;1965362

    Just to let everybody know i got a court date for this tday, 30th may,, … Just to let everybody know i got a court date for this tday, 30th may,, this will be very interesting



    Well keep us informed as I find this quite interesting:thumbsup:

    Original Poster

    Well they have now asked the judge to defer the hearing and apparently it has been granted, god knows how this can happen, but to catch up see the following circus
    forums.moneysavingexpert.com/sho…609
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