So I recently requested my cashback balance from CheckoutSmart and they have emailed asking that I send them a receipt of my last claim. I have been looking on my phone for it but it looks like I don't have it anymore. It seems like they won't pay out the cashback as the email says this...
Failure to provide this receipt for verification within 5 working days will result in your account being excluded from all future payment runs.
I've emailed them to say I no longer have the receipt because it had been approved already but I have been reading their T&C and it says members have to hold on to their receipts for 60 days which doesn't make sense because once you submit a claim a pop-up says to only keep it for 72 hours!
Any idea what to do? Is there an organisation I can complain to about CheckoutSmart?