Groups

    city link and failed deliveries

    Banned
    i ordered stuff online from svp and ebuyer, asked ebuyer to do next day which meant i should have got my goods yesterday, check city links site with ref says loaded on to van ok thats fine expected delivery today. just check there site just now and nothing has changed says its

    13:28 Tuesday, March 25, 2008 On route to delivery branch
    12:25 Wednesday, March 26, 2008 Arrived at Delivery Branch
    13:20 Wednesday, March 26, 2008 Goods loaded onto a van

    phoned them 5 30 last night got told we tried to delivery but you where not in and there was a card in your door, but was in all day usual lie they tried to tell


    any advice as this is he 3 time now with city link in a row for anythign we purchase online

    23 Comments

    Banned

    complain to the retailer

    My Nintendo DS was "Misplaced" by Citylink last week, so good luck.

    Dont use City Link? I have the same **** from Parcel Force, not a lot you can do as the receiver of the parcel but as the sender you can claim compensation I think.

    I tried 'complaining to the retailer' a few times whereupon the retailer has simply said it's the fault of the courier, courier then says it's the duty of the retailer to make any complaints. Unless they actually lose anything I dont bother wasting my time TBH.

    Original Poster Banned

    we did phone ebuyer got told the parcel was sill down south as there was a "fire" in one of the warehouses but that didnt respond to my parcel being in aberden

    so hopefully it willl be here today, have requested postage back

    i ordered via next day delivery with ebuyer and svp was ecomeny

    I have the same thing. Ordered a new monitor from ebuyer and should have been here yesterday, but no luck. Hopefully turn up today.

    Original Poster Banned

    wolftan;1786401

    I have the same thing. Ordered a new monitor from ebuyer and should have … I have the same thing. Ordered a new monitor from ebuyer and should have been here yesterday, but no luck. Hopefully turn up today.



    has city link updated your tracking deatials

    its a favourite trick from city-link, you'll usually get it the following day. i've complained so much that i've got the mobile number of the local manager on speed dial but since he became involved i've not had a single parcel turn up late, and that was over a year ago. complain, threaten and complain to the parent company as well. tell them you've got a security camera and can prove their driver never came. it took me about 3 days of talking on and off to the manager and since then not a single issue. i've even had them deliver one parcel at 10pm xmas eve because i could prove their driver lied they ended up paying another local courier to pick it up from their depot and deliver it to me.

    Good Skills Wolf!

    City link are well known for doing this well to me they are.

    wolf359;1786407

    its a favourite trick from city-link, you'll usually get it the following … its a favourite trick from city-link, you'll usually get it the following day. i've complained so much that i've got the mobile number of the local manager on speed dial but since he became involved i've not had a single parcel turn up late, and that was over a year ago. complain, threaten and complain to the parent company as well. tell them you've got a security camera and can prove their driver never came. it took me about 3 days of talking on and off to the manager and since then not a single issue. i've even had them deliver one parcel at 10pm xmas eve because i could prove their driver lied they ended up paying another local courier to pick it up from their depot and deliver it to me.



    Me and you the same mate i also got the local office number plus they paid a cab firm to deliver to me at 6.30pm.

    logyon;1786406

    has city link updated your tracking deatials



    NO they have not, just says load onto van.

    Original Poster Banned

    ave had no problems with dhl just city link. it annoys me

    logyon;1786372

    we did phone ebuyer got told the parcel was sill down south as there was … we did phone ebuyer got told the parcel was sill down south as there was a "fire" in one of the warehouses but that didnt respond to my parcel being in aberdenso hopefully it willl be here today, have requested postage backi ordered via next day delivery with ebuyer and svp was ecomeny



    You basically have no chance of getting a refund for delivery from Ebuyer, I've asked for that a few times when stuff just hasn't been delivered on the correct day and been told it's not their policy. All you will get is a free standard delivery to use on a future order that's under 10kg in weight.

    bjmcghee;1786543

    You basically have no chance of getting a refund for delivery from … You basically have no chance of getting a refund for delivery from Ebuyer, I've asked for that a few times when stuff just hasn't been delivered on the correct day and been told it's not their policy. All you will get is a free standard delivery to use on a future order that's under 10kg in weight.



    Well least it will save u some money in long run.

    Original Poster Banned

    city link make me angry one of my parcels now out on van apparently - the 75p courier job from svp, the ebuyer job they said they missed the scanning time for the vans today and i wont get it today

    Original Poster Banned

    we have had refunds before from ebuyer for delivery

    Banned

    just do what wolf does with the camera, worked for me

    logyon;1786612

    we have had refunds before from ebuyer for delivery



    Please tell me your secret as I've had no luck with them apart from the time they delivered a faulty TFT monitor a few years ago and it still took me months of sending e-notes to finally get the initial postage refunded.

    Original Poster Banned

    bjmcghee;1786671

    Please tell me your secret as I've had no luck with them apart from the … Please tell me your secret as I've had no luck with them apart from the time they delivered a faulty TFT monitor a few years ago and it still took me months of sending e-notes to finally get the initial postage refunded.



    we just tell them we want delivery charge refunded in fully or partialy we got 5 50 back last time and before that it was the whole back. amazon refund your mony as well if its late, we tell them as well that we have hd to take a fully day of work for it and wait in

    Yeah I *really really REALLY* hate sh*tty link. So many times things just haven't turned up.. Ring up their expensive number to be told someone came and I was carded (bull s**t since i've been in the house waiting for them all day). I try to avoid them but I do order quite a lot of stuff from eBuyer. Shame really. Might just have to stop ordering from eBuyer.

    Original Poster Banned

    grr what a bunch of w*****s failed to deliver again today after two phone called and i was told i would get it by 8pm and driver was running late

    not impressed going to phone ebuyer tomorow and contact city link again and then write a letter to head office this courier is a disgrace if people dont complain enough to ebuyer then thy wont switch the courier

    Well wrote an enote to ebuyer yesterday and complained that I stayed in all Wed as I paid for next day and said I was not happy and would have to travel over 15 miles to collect and they refunded my delivery.

    I'm pleased I've found this thread now!! I bought from ebuyer for the first time last week and they and CityLink have completely messed up my order!! Now it's taking forever to get a refund....multiple calls etc AND NO FURTHER FORWARD!!
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. I have 2 spare netflix slots and a spotify share.917
      2. I want to talk about the WEATHER no politics no religion19047185
      3. The HUKD home for Star Trek: Discovery1627
      4. Xbox One - Buying from Other Regions *WITH* A VPN (Virtual Private Network)64491

      See more discussions