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    Claim with DHL / Parcel2go...

    Right,

    I sent an amplifier through Parcel2go.com with DHL as my agent; the amp sold for £240 but I foolishly put £50 max cover on it.

    Basically, the courier has been careless and the amplifier's internal components are all broken and the wooden casing has all been cracked down the one side.

    Now I am only liable for £50 through parcel2go.com - is there any chance of DHL paying out if I go direct even though it says on the P2G website:

    1. Where and how do i make a claim(s) for either loss or damage

    All claims MUST be sent via the parcel2go.com office by post. Any claim sent directly to the carrier will be rejected.You can find claim forms by going to parcel2go.com/claims

    I really dont know what to do, and im out so much money

    9 Comments

    Banned

    You will be lucky to get anything from parcel2go let alone dhl

    im pretty sure you have to claim through parcel2go as they are your agents-i had a claim through an agent and the courier wouldnt help me-just redirected me to the agent-who didnt claim! looks like you are out of pocket-why didnt you add insurance to the value?

    Original Poster

    louloo;2851514

    im pretty sure you have to claim through parcel2go as they are your … im pretty sure you have to claim through parcel2go as they are your agents-i had a claim through an agent and the courier wouldnt help me-just redirected me to the agent-who didnt claim! looks like you are out of pocket-why didnt you add insurance to the value?



    Silly me never did, and never has done, and probably never will

    So I have like...0 chance of claiming direct?

    Banned

    no chance of claiming direct

    But....I think you should be alright if the original advert stated how you were going to ship it, not sure how it stands.

    Mike..

    Original Poster

    MikeBeaver;2851629

    But....I think you should be alright if the original advert stated how … But....I think you should be alright if the original advert stated how you were going to ship it, not sure how it stands.Mike..



    What you mean bud?

    Banned

    sicpuppy;2852055

    What you mean bud?



    think mike is referring to the buyer taking responsibility if you dvertised it being sent without cover, although if this is an ebay purchase and they paid through paypal it wont matter as paypal would refund

    I would contact DHL direct. I use interparcel and had a problem with a damaged item that was sent to France. I contacted interparcel but then spoke directly to DHL and they took on the claim.

    What might help is if the packaging is DHL's own rather than Parcel2go but give them a call, the worst they can say to a claim is no!

    Banned

    if the insurance was only up to £50 then neither company is going to pay out mpre than £50 anyway
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