Claiming Dell Warranty advice

16 replies
Found 30th Jul 2009
I probably do too much of these but i value your opinions, you've all helped in my past questions.

First may i say how amazing dells customer service is, they're worth the price! I used Online chat and the session got timed out after restarting my pc as requested. I just left it and carried on. The next night (tonight) I got a call back offering somebody to come round to fix my machine without me asking them to, they offered!

The problem im having is the hard-drive keeps making a clicking noise thats quite loud, so they're coming to replace the hard-drive.

My question for you lot is that i have upgraded the RAM and WiFi card inside the machine. Do you think they will notice its different and void the warranty or will i be safe just leaving the machine at its upgraded state?

I have the old RAMs and wifi cards handy if you think i need to replace it

16 Comments

Banned

You must return it how you brought it, your warrenty is invalid if you have played about with the goods.
Upgrade is only valid if they or a agent did it.:thumbsup::oops::santa:

RUDOLF;5892479

You must return it how you brought it, your warrenty is invalid if you … You must return it how you brought it, your warrenty is invalid if you have played about with the goods.Upgrade is only valid if they or a agent did it.:thumbsup::oops::santa:


Not true.

RAM is accessable by a screw on a memory bay door. This does not void your warranty if you add/remove RAM.

Same goes to your WIFI card (if this was under a bay door)

Unless you physically open the actual laptop. You shouldn't have a problem.

t0mm;5892525

Not true.RAM is accessable by a screw on a memory bay door. This does not … Not true.RAM is accessable by a screw on a memory bay door. This does not void your warranty if you add/remove RAM.Same goes to your WIFI card (if this was under a bay door)Unless you physically open the actual laptop. You shouldn't have a problem.



+1

so true i checked before i done this before when i had 1

Original Poster

well the bottom is just one panel with 7 screws and it reveals everything, the RAM and Wifi are easily accessable and undetectable if they've been tampered with

Banned

t0mm;5892525

Not true.RAM is accessable by a screw on a memory bay door. This does not … Not true.RAM is accessable by a screw on a memory bay door. This does not void your warranty if you add/remove RAM.Same goes to your WIFI card (if this was under a bay door)Unless you physically open the actual laptop. You shouldn't have a problem.



The important part of my reply is the upgrade must be done by them or a agent NOT you, for you warrenty to be ok.

golemsmate;5892556

well the bottom is just one panel with 7 screws and it reveals … well the bottom is just one panel with 7 screws and it reveals everything, the RAM and Wifi are easily accessable and undetectable if they've been tampered with


It'll be fine. Dell's website tells you how to change these.

RUDOLF;5892588

The import part of my reply is the upgrade must be done by them or a … The import part of my reply is the upgrade must be done by them or a agent NOT you, for you warrenty to be ok.


Still not true..

You can upgrade them yourself...
Dell's site give you step by step instructions on how to remove and upgrade ram and wifi cards..

Original Poster

t0mm;5892604

Still not true..You can upgrade them yourself...Dell's site give you step … Still not true..You can upgrade them yourself...Dell's site give you step by step instructions on how to remove and upgrade ram and wifi cards..



does that mean i can just leave the new parts in and they wont touch them

golemsmate;5892678

does that mean i can just leave the new parts in and they wont touch them


Indeed.

Original Poster

one more question would the dell tech guy thats coming to replace the hard-drive be willing to install a different hard-drive for example a solid state one and put the one he brought into the second slot

if that makes sense

golemsmate;5892904

one more question would the dell tech guy thats coming to replace the … one more question would the dell tech guy thats coming to replace the hard-drive be willing to install a different hard-drive for example a solid state one and put the one he brought into the second slotif that makes sense


Probably not unless he's in a really good mood.

It won't be on his job sheet and he wont be getting paid for that.

Original Poster

I'd love to put it in myself but i wouldnt know how to install the operating system onto the new hard-drive so it would load.

I'll ask and see what happens, maybe he'd accept a little bit of money to do it who knows!

I'd think not - the engineer has to sign for the work he's done and I doubt you'll get him falsifying that. It does depend who you get though, Dell subcontract the work and some of the engineers really couldn't care less.

It's useful to be able to install an OS so you may as well learn now, with current operating systems it's actually very easy anyway.

John

Original Poster

im a college student but quite computer literate, any webpages to help me learn? The laptop has 2 hard-drive slots so i should be able to have a large older one to store and a small, fast one to load system files

Yeah, there's plenty of pages out there that will step you through the process - essentially to install the OS you just boot from the CD and follow the steps and choose the options you want. I'd always recommend downloading all the drivers you need first and if you muck up the install just boot from the CD again.

It's also possible to image a hard drive (basically a snapshot of ifs current state) to external storage which means if your hard drive fails it's much quicker to get the new one up and running.

John

Banned

RUDOLF;5892588

The important part of my reply is the upgrade must be done by them or a … The important part of my reply is the upgrade must be done by them or a agent NOT you, for you warrenty to be ok.


Sorry m8, but thats rubbish. Putting a RAM stick in yourself would never invalidate a warranty.

To the OP,

make sure you backup all your important data as they may just put the new hdd in and reinstall the OS.
Post a comment
Avatar
@
    Text
    Top Discussions
    1. word association Game74244928
    2. Meerkat Movies (2 for 1 Cinema Codes) | Official Trading Thread428114654
    3. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7769528
    4. Anyone else bored of video gaming2535

    See more discussions