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    collect + advice

    anyone used collect+

    i have a box to send its 30x33 but it can only be 30x30 are they strict with the size its only 3cm and i know parcel2go are ok with "guessing" size but are collect+ ??

    I can get a smaller box as the things in it dont fill the box, just if i can use this one it will save me a job.
    thanks for any help

    15 Comments

    Collect+ couldnt care less...
    ...so much so they lost one of my parcels
    ...and had problems at 3 stores I tried on 2 separate occasions
    ...thus the shops actually don't care.

    Original Poster

    awoodhall2003;8515561

    Collect+ couldnt care less......so much so they lost one of my … Collect+ couldnt care less......so much so they lost one of my parcels...and had problems at 3 stores I tried on 2 separate occasions...thus the shops actually don't care.



    oh no !! ive never used them i dont mind payint the extra and using a collection service but i hate waiting in all day so thought this way would be better :?

    awoodhall2003;8515561

    Collect+ couldnt care less......so much so they lost one of my … Collect+ couldnt care less......so much so they lost one of my parcels...and had problems at 3 stores I tried on 2 separate occasions...thus the shops actually don't care.



    Well thats reasuring, I used them this morning, my box was 2cm over, they never measured it.

    Original Poster

    milewide;8515586

    Well thats reasuring, I used them this morning, my box was 2cm over, they … Well thats reasuring, I used them this morning, my box was 2cm over, they never measured it.



    i was worried about the 3cm now im worried about the whole parcel haha i dont know what to do now :?

    Well tbh the first parcel they lost when the shop didnt know how to do it, then said they couldnt do it as it wasnt working, but collect plus and paypoint said it was! Then I was left 4 weeks with it lost in transit somewhere! Then even though it only covers £40 I got £75 roughly in compensation!

    They are as good as your shop is really, which the shops near me dont like doing it ~(I dont think they make anything out of it, and they have to store the items and are liable for damage until they are picked up) thus lots of ours say they cant do it or the system is down when it actually isnt.

    The guys for collect+ on the end of the phone are some of the nicest and best customer reps ive ever spoken to though.

    your insured for upto £40

    The Company shall only be responsible for any loss or damage to a Parcel for non-delivery or mis-delivery if it is proved that the loss, damage, non-delivery or mis-delivery was due to the negligence or default of the Company or its agents

    Since the Company is unable to assess the cost to a Customer of the loss or damage of any Parcel, in no case whatsoever shall any liability of the Company, however arising and notwithstanding any lack of explanation, exceed the cost value of the relevant goods in a Parcel or £40 whichever is less.

    milewide;8515622

    your insured for upto £40The Company shall only be responsible for any … your insured for upto £40The Company shall only be responsible for any loss or damage to a Parcel for non-delivery or mis-delivery if it is proved that the loss, damage, non-delivery or mis-delivery was due to the negligence or default of the Company or its agentsSince the Company is unable to assess the cost to a Customer of the loss or damage of any Parcel, in no case whatsoever shall any liability of the Company, however arising and notwithstanding any lack of explanation, exceed the cost value of the relevant goods in a Parcel or £40 whichever is less.



    Yep and I still got just under £75 compensation :-D

    awoodhall2003;8515645

    Yep and I still got just under £75 compensation :-D



    dont know why your complaining, you got £75 for an item you sold for £25...not bad imo :-D

    It was only me who was left speakerless :x = stoopid c+

    Nearly 4 weeks into wondering where my parcel has gone..... !!

    khy86;8515670

    dont know why your complaining, you got £75 for an item you sold for … dont know why your complaining, you got £75 for an item you sold for £25...not bad imo :-DIt was only me who was left speakerless :x = stoopid c+



    I am not complaining thank you very much
    Exactly they caused a certain someone most displeasure...and speakerless! I still never found out why they paid out what they did!

    awoodhall2003;8515704

    I am not complaining thank you very much :pExactly they caused a certain … I am not complaining thank you very much :pExactly they caused a certain someone most displeasure...and speakerless! I still never found out why they paid out what they did!



    LOL well atleast it got sorted in the end.

    It comes to no suprise that c+ use HDNL drivers :roll:, this could be the cause of their problem

    khy86;8515756

    LOL well atleast it got sorted in the end.It comes to no suprise that c+ … LOL well atleast it got sorted in the end.It comes to no suprise that c+ use HDNL drivers :roll:, this could be the cause of their problem



    Perhaps! I was actually quite scared as my new av receiver from amazon came via HDNL! Luckily it was fine!

    Original Poster

    ive never found a problem with hdnl where i live maybe its different areas have more problems than others, or maybe ive been lucky............

    what ever the reason is you have all got me worried now and i think ill use dhl :?

    Ive sent about 10 parcels now with Collect+. there was a problem first time i used them as they though it was a catalogue return and it went via Littlewoods !

    However not had a problem since then, apart from the guy in the shop thinking im the delivery driver when i try and drop off a parcel , i stopped wearing my florescent vest now and don't have a problem LOL

    Every courier in the UK has horror stories

    deanos;8516417

    Ive sent about 10 parcels now with Collect+. there was a problem first … Ive sent about 10 parcels now with Collect+. there was a problem first time i used them as they though it was a catalogue return and it went via Littlewoods !However not had a problem since then, apart from the guy in the shop thinking im the delivery driver when i try and drop off a parcel , i stopped wearing my florescent vest now and don't have a problem LOLEvery courier in the UK has horror stories



    Yeah I can confirm deanos sent me a parcel and I received it, and pretty fast as well I believe.
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