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    Collect+ won't refund!!

    I paid to use collect+ but have decided not to go ahead with the delivery. I contacted them for a refund and they say that they can't refund me as it is not an error on their part!! WTF?! He said he had contacted head office and that's their decision.

    So I have paid for a service that I am not using and have no way of getting my money back...is this right? Can they do that? Any help would be gratefully received.

    37 Comments

    How much money are we talking about here?

    Why should they be out of pocket because you changed your mind?

    Original Poster

    boothy;8576822

    How much money are we talking about here?



    £4.99

    Original Poster

    seancampbell;8576826

    Why should they be out of pocket because you changed your mind?



    I assumed that they may operate like a supermarket in that if you don't use the product, you can get refunded. Like a clothes shop perhaps...maybe even a train company who would take off an admin fee but still refund!

    Original Poster

    whatsThePoint;8576825

    if you order and pay for something thats it your commited, they are not … if you order and pay for something thats it your commited, they are not at fault so no need to refund



    But if you choose to return or not use a service, surely they should refund as a matter of courtesy? Like most companies do, in my experience.

    Afraid usually I agree with the end users, not the big companies. But you booked it and committed to the service, their customer reps are very friendly and helpful, so maybe ask them if they won't refund whether you could postpone the service and just have a 'credit' to use it in the near future.

    fern37;8576867

    I assumed that they may operate like a supermarket in that if you don't … I assumed that they may operate like a supermarket in that if you don't use the product, you can get refunded. Like a clothes shop perhaps...maybe even a train company who would take off an admin fee but still refund!



    That's at their discretion though. Basically, if you buy something from a shop, and then decide you don't like it, they're not obliged to give you a refund. You're only entitled if the goods are faulty.

    Buying something over the internet is different due to the distance selling regs, but I'm pretty sure that only applies to tangible items....

    Original Poster

    awoodhall2003;8576874

    Afraid usually I agree with the end users, not the big companies. But you … Afraid usually I agree with the end users, not the big companies. But you booked it and committed to the service, their customer reps are very friendly and helpful, so maybe ask them if they won't refund whether you could postpone the service and just have a 'credit' to use it in the near future.



    Ok...but there is nothing in their terms and conditions stating this (that I can see) whereas parcel monkey do state that if you cancel, they will only refund half.

    Original Poster

    whatsThePoint;8577013

    I looked at t&c as well and no mention of refund either, so it looks like … I looked at t&c as well and no mention of refund either, so it looks like they just let it default to what the law says in the case of cancellations



    Thank you for looking.

    Original Poster

    master_chief;8577045

    You're going to be popular in here with a statement like that.



    I hope no one is cruel....just explaining why i came on here for advice. I decided not to use collect+, as I was being nice to someone who had agreed to it then changed their mind when they realised what it involved. They needed door to door hence the change in couriers.

    Banned

    lol your avatar is quite apt:)

    Banned

    fern37;8577081

    I hope no one is cruel....just explaining why i came on here for advice. … I hope no one is cruel....just explaining why i came on here for advice. I decided not to use collect+, as I was being nice to someone who had agreed to it then changed their mind when they realised what it involved. They needed door to door hence the change in couriers.



    Hope you get it sorted fern and your future is brighter :thumbsup:

    Original Poster

    casparwhite;8577090

    lol your avatar is quite apt:)



    Thank you...i feel heaps better after that comment.

    Original Poster

    DLM;8577114

    Hope you get it sorted fern and your future is brighter :thumbsup:



    Thank you DLM...I made a mistake and used the forum to see what I could do about it. I accept the advice given so don't understand why people have to be sarky....but then I forget that this is HUKD. Will develop a thicker skin. Just tired and hurt easily just now as was in hospital last week for 5 days and it's knocked the stuffing out of me.

    Banned

    fern37;8577150

    Thank you DLM...I made a mistake and used the forum to see what I could … Thank you DLM...I made a mistake and used the forum to see what I could do about it. I accept the advice given so don't understand why people have to be sarky....but then I forget that this is HUKD. Will develop a thicker skin. Just tired and hurt easily just now as was in hospital last week for 5 days and it's knocked the stuffing out of me.



    Aw, sorry to hear you have been unwell.

    My fella will hopefully have his op soon to removed the tumour in his saliva gland.

    Hospital appointment today :thumbsup:

    Mod & Ed

    I really would ring them again and ask if you can have your account credited to use at a later date, I personally wouldn't have expected them to refund, the post office wouldn't if you bought stamps etc and changed your mind, but they may be more willing to credit the account, may be worth asking whether you could put the £4.99 towards a door to door courier, as I believe its the home delivery network who do collect+, they also do a door to door courier service too via there own website

    Original Poster

    DLM;8577258

    Aw, sorry to hear you have been unwell.My fella will hopefully have his … Aw, sorry to hear you have been unwell.My fella will hopefully have his op soon to removed the tumour in his saliva gland.Hospital appointment today :thumbsup:



    Good luck :thumbsup:

    Original Poster

    wishihadadonkey;8577317

    I really would ring them again and ask if you can have your account … I really would ring them again and ask if you can have your account credited to use at a later date, I personally wouldn't have expected them to refund, the post office wouldn't if you bought stamps etc and changed your mind, but they may be more willing to credit the account, may be worth asking whether you could put the £4.99 towards a door to door courier, as I believe its the home delivery network who do collect+, they also do a door to door courier service too via there own website



    Thank you for your advice. I'll write to them. Not up to dealing with people on the phone just now. Brain is addled with all the painkillers I am taking.

    Banned

    fern37;8577371

    Thank you for your advice. I'll write to them. Not up to dealing with … Thank you for your advice. I'll write to them. Not up to dealing with people on the phone just now. Brain is addled with all the painkillers I am taking.



    Tell them you have been in hospital etc.. and see what happens :thumbsup:

    Banned

    dataload;8584049

    not that harsh really and i wouldn't call £4.99 an expensive lesson



    It is a lot of money when you are living on benefits.

    Banned

    dataload;8584108

    i'll have to take your word for that :whistling:



    Unfortunately I do know and it is not an easy time :roll:

    fern37;8577081

    I hope no one is cruel....just explaining why i came on here for advice. … I hope no one is cruel....just explaining why i came on here for advice. I decided not to use collect+, as I was being nice to someone who had agreed to it then changed their mind when they realised what it involved. They needed door to door hence the change in couriers.



    are the people you arranged this for going to refund you?

    Original Poster

    bitseylango;8584175

    are the people you arranged this for going to refund you?



    no.... I'm chalking it up to experience. They are paying the extra postage it is going to cost to go by other means. I'm too nice for my own good.

    Banned

    fern37;8584308

    no.... I'm chalking it up to experience. They are paying the extra … no.... I'm chalking it up to experience. They are paying the extra postage it is going to cost to go by other means. I'm too nice for my own good.



    Hi Fern,

    Some fairly good news about my fella's tumour.

    They are operating soon and will take a skin graft from the side of his head to fill the hole which the tumour is currently filling if needed.

    Thanks for the good luck message :thumbsup:

    Original Poster

    dcx_badass;8584157

    Rofl, how is £4.99 an expensive lesson.



    To some of us, it is. Believe me, I'd much rather be working than having been ill for over 2 years. When the NHS terminate you cos you are too ill to work for them, you know you have hit rock bottom! They went against their own occupational health dept! Lost 2 more jobs through ill health.

    Keeping a council flat going on my own, still having to pay some rent plus I have to pay back working tax credit through no fault of my own...money is tight. It's the difference between eating healthily by buying more fruit/veg over eating rubbish to a tight budget. More healthy food will aid my recovery somewhat.

    Until you have been in this situation, you don't realise how bad it can be. Please be aware that I don't choose to live like this. I would love to laugh off £4.99.

    Original Poster

    DLM;8584348

    Hi Fern,Some fairly good news about my fella's tumour.They are operating … Hi Fern,Some fairly good news about my fella's tumour.They are operating soon and will take a skin graft from the side of his head to fill the hole which the tumour is currently filling if needed.Thanks for the good luck message :thumbsup:



    You're welcome. It's nice to have some support in this thread. Anyone who mentions that they are on benefits are thought of as spongers! I certainly am not!

    fern37;8584391

    To some of us, it is. Believe me, I'd much rather be working than having … To some of us, it is. Believe me, I'd much rather be working than having been ill for over 2 years. When the NHS terminate you cos you are too ill to work for them, you know you have hit rock bottom! They went against their own occupational health dept! Lost 2 more jobs through ill health.Keeping a council flat going on my own, still having to pay some rent plus I have to pay back working tax credit through no fault of my own...money is tight. It's the difference between eating healthily by buying more fruit/veg over eating rubbish to a tight budget. More healthy food will aid my recovery somewhat.Until you have been in this situation, you don't realise how bad it can be. Please be aware that I don't choose to live like this. I would love to laugh off £4.99.



    If i'm honest, i did think the same when i read it was just £4.99,

    However after reading the above i can sympathise with what youre saying, good luck in the future and hopefully things will improve :thumbsup:

    Banned

    fern37;8584410

    You're welcome. It's nice to have some support in this thread. Anyone who … You're welcome. It's nice to have some support in this thread. Anyone who mentions that they are on benefits are thought of as spongers! I certainly am not!



    I have been in a similar situation to you.

    I had my mortgage to pay out of my benefits.

    Thank god I had a supportive fella who paid for food, council tax, car, utilities, TV licence etc..

    I would probably be homeless now if I hadn't had him and my saving's when I resigned from my job a few year's ago due to illness.

    Hope things improve soon x x

    I did similar with a couple of couriers, WheelCarrier and Parcel2Go, booked, and then, due to Paypal issues, decided to cancel. I fist e-mailed Parcel2Go, and, as i thought there was no chance of a refund, asked for a postponement, they said i couldn't postpone, only refund and rebook. I then e-mailed the second, booked through WheelCarrier, and they also refunded.

    When I found out i had to cancel, i was expecting that i would have to take the hit on the cancelled delivery, but the company refunded out of goodwill.

    I'm not sure what the point of my post is, but you'll just have to put it down to experience. I'm guessing some of the money they keep from cancellations, helps keeps the price low in the first place.

    Original Poster

    transit;8584479

    If i'm honest, i did think the same when i read it was just £4.99,However … If i'm honest, i did think the same when i read it was just £4.99,However after reading the above i can sympathise with what youre saying, good luck in the future and hopefully things will improve :thumbsup:



    Thank you very much...it's been a tough emotional day for me but that comment helped me. :thumbsup:

    Banned

    fern37;8584856

    Thank you very much...it's been a tough emotional day for me but that … Thank you very much...it's been a tough emotional day for me but that comment helped me. :thumbsup:



    Transit lives in Manchester like me.

    The nicest people come from manchester :thumbsup:

    i agree with collect+ on this one, u changed your mind nothing to do with them just a little lesson learnt i suppose

    Original Poster

    peodude;8584730

    I did similar with a couple of couriers, WheelCarrier and Parcel2Go, … I did similar with a couple of couriers, WheelCarrier and Parcel2Go, booked, and then, due to Paypal issues, decided to cancel. I fist e-mailed Parcel2Go, and, as i thought there was no chance of a refund, asked for a postponement, they said i couldn't postpone, only refund and rebook. I then e-mailed the second, booked through WheelCarrier, and they also refunded.When I found out i had to cancel, i was expecting that i would have to take the hit on the cancelled delivery, but the company refunded out of goodwill.I'm not sure what the point of my post is, but you'll just have to put it down to experience. I'm guessing some of the money they keep from cancellations, helps keeps the price low in the first place.



    I'm gonna write to them, saying that I would like to use them again so maybe could i have a credit. If you don't ask, you don't get.

    Thank you for your comment...it is appreciated :thumbsup:

    Original Poster

    DLM;8584639

    I have been in a similar situation to you.I had my mortgage to pay out of … I have been in a similar situation to you.I had my mortgage to pay out of my benefits.Thank god I had a supportive fella who paid for food, council tax, car, utilities, TV licence etc..I would probably be homeless now if I hadn't had him and my saving's when I resigned from my job a few year's ago due to illness.Hope things improve soon x x



    In 2005 I was homeless...at the same time lost my job in the NHS, was very ill and my 'family' turned their back on me. I had made some male friends through a dating site and I tell you what...they helped me more than my close female friends. They gifted me money as early birthday and Xmas presents to help me out through the toughest time of my life. Those same male friends are my rocks to this day.

    Banned

    fern37;8584934

    In 2005 I was homeless...at the same time lost my job in the NHS, was … In 2005 I was homeless...at the same time lost my job in the NHS, was very ill and my 'family' turned their back on me. I had made some male friends through a dating site and I tell you what...they helped me more than my close female friends. They gifted me money as early birthday and Xmas presents to help me out through the toughest time of my life. Those same male friends are my rocks to this day.



    Life is a rollercoaster honey.

    If I had known you I would have made my spare room up for you.

    Life has to get better soon :thumbsup:

    fern37;8584878

    I'm gonna write to them, saying that I would like to use them again so … I'm gonna write to them, saying that I would like to use them again so maybe could i have a credit. If you don't ask, you don't get.Thank you for your comment...it is appreciated :thumbsup:



    Give them a phonecall their customer reps are very good, and very nice. I think I've spoken to most of them! And if you have any problem give me a PM and I'll even send you over the Managing Directors details (even have his mobile) :thumbsup:

    Original Poster

    awoodhall2003;8585227

    Give them a phonecall their customer reps are very good, and very nice. I … Give them a phonecall their customer reps are very good, and very nice. I think I've spoken to most of them! And if you have any problem give me a PM and I'll even send you over the Managing Directors details (even have his mobile) :thumbsup:



    Tried again and no luck :cry:
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