Combi Boiler isn't working

43
Found 3rd Oct 2010
Last night my boiler stopped working. Think its the ignitions, its powering on but just not lighting.

I was told because I have a fire it's not classed as an emergency because I have a fire. However the other week when someone came to service my fire & boiler I was told not to use my fire because I have a wooden hearth & it's really dangerous. I let them know this on the phone and they said it's ok to use.

So how come its ok to use now because they don't want to send anybody out.

I don't really want to wait upto a month for someone to come out, especialy with 2 children, one who is only 1. Is there anything i can say on Monday for them to put an emergency ticket out?

Thanks in advance

43 Comments

tell them you put the fire on and the wooden hearth started smouldering! ask why you were given such dangerous advice on the phone,I bet they come running doublequick!

just tell them fire now working now.

and who are you with? mine call out next day - time for a shop around for you I think

Original Poster

barky

tell them you put the fire on and the wooden hearth started smouldering! … tell them you put the fire on and the wooden hearth started smouldering! ask why you were given such dangerous advice on the phone,I bet they come running doublequick!



Never thought of that, thanks. I can last today without the bolier. I'll ring tomorrow and get to speak to someone else.

Original Poster

DAMNOME

just tell them fire now working now.and who are you with? mine call out … just tell them fire now working now.and who are you with? mine call out next day - time for a shop around for you I think



I rang Gentoo

I meant to say not working now... back to bed I think

if you had a service and the hearth was dangerous, the engineer should have shut off the fire and put a warning notice on it. he would lose his/her Gas safe card for not doing so.

what exactly is the problem with the boiler and what make is it?

Original Poster

When I switch heating on or tap you can hear it powering up but no flame comes on. It is a Vokera, Maxin, 24e.

Are Gentoo your housing association or something?

EDIT: From a search, it looks like this is Gentoo Sunderland, a Housing Assoc'

Call them again, and say that because you have no hot running water, your home fails the Tolerable Standard and that they have duty of care to ensure they rectify this asap. If they still seem like they're not going to send anyone out soon, tell them you will report the matter to Environmental Health at the Council.

EDIT 2: You may want to try and reset the boiler yourself - there should be a switch on it that turns off the system.
Edited by: "moob" 3rd Oct 2010

i know its a stupid question, but from experience i have to ask: do your other appliances have gas going to them? ie, is your gas fire/cooker lighting up?

Original Poster

wozelbeak

i know its a stupid question, but from experience i have to ask: do your … i know its a stupid question, but from experience i have to ask: do your other appliances have gas going to them? ie, is your gas fire/cooker lighting up?



Yeah I can use my cooker. Havn't treid my fire as I was told not to use it.

Original Poster

moob

Are Gentoo your housing association or something?EDIT: From a search, it … Are Gentoo your housing association or something?EDIT: From a search, it looks like this is Gentoo Sunderland, a Housing Assoc'Call them again, and say that because you have no hot running water, your home fails the Tolerable Standard and that they have duty of care to ensure they rectify this asap. If they still seem like they're not going to send anyone out soon, tell them you will report the matter to Environmental Health at the Council.EDIT 2: You may want to try and reset the boiler yourself - there should be a switch on it that turns off the system.



My Mam has just rang them. They are coming out today now. She told them to look on their system about me not being able to use my fire so they sending someone out. Funny they wouldn't take my word for it lol.

Original Poster

Thanks for all your help & comments people

My boiler stopped working last week. The guy cant come out til Wednesday to sort it out - its not a problem though, its hardly the middle of winter and if it was, just put a jumper on.

skdotcom

My boiler stopped working last week. The guy cant come out til Wednesday … My boiler stopped working last week. The guy cant come out til Wednesday to sort it out - its not a problem though, its hardly the middle of winter and if it was, just put a jumper on.



It is a problem if your boiler supplies all your hot water though... cold showers!

ok, so you have gas. one problem that regularly raises its head at this time of year with combis is as follows: if you bleed your radiators (let air out of them), it lowers the pressure in the boiler. when the pressure drops bellow a certain level the boiler will stop working properly. many people bleed their radiators, as they are just beggining to fire the boiler up after the summer months have passed.


im pleased you have managed to get them out to have a look at it. ask the engineer about your hearth, he should put a warning notice on the fire if it is unsafe.

DAMNOME

It is a problem if your boiler supplies all your hot water though... cold … It is a problem if your boiler supplies all your hot water though... cold showers!



Ok, perhaps I should have mentioned I've been using the immersion heater for hot water!

lindauk

My Mam has just rang them. They are coming out today now.




Mams are the best

wozelbeak

ok, so you have gas. one problem that regularly raises its head at this … ok, so you have gas. one problem that regularly raises its head at this time of year with combis is as follows: if you bleed your radiators (let air out of them), it lowers the pressure in the boiler. when the pressure drops bellow a certain level the boiler will stop working properly. many people bleed their radiators, as they are just beggining to fire the boiler up after the summer months have passed.im pleased you have managed to get them out to have a look at it. ask the engineer about your hearth, he should put a warning notice on the fire if it is unsafe.



Given they were out to service her boiler last week the pressure etc should have been verified before he left.

I don't think they can condemn the fire, as the fire isn't defective, merely the hearth. They can only advise on the hearth not meeting current standards, but that's something for her housing association to look into the replacement of in the future. It's not an immediate safety risk.

moob

Given they were out to service her boiler last week the pressure etc … Given they were out to service her boiler last week the pressure etc should have been verified before he left.I don't think they can condemn the fire, as the fire isn't defective, merely the hearth. They can only advise on the hearth not meeting current standards, but that's something for her housing association to look into the replacement of in the future. It's not an immediate safety risk.

if the hearth is" really dangerous" as quoted by the engineer, it should have had a warning notice put on it and isolated.

moob - Oct 03, 2010 11:34wozelbeakok, so you have gas. one problem that … moob - Oct 03, 2010 11:34wozelbeakok, so you have gas. one problem that regularly raises its head at this time of year with combis is as follows: if you bleed your radiators (let air out of them), it lowers the pressure in the boiler. when the pressure drops bellow a certain level the boiler will stop working properly. many people bleed their radiators, as they are just beggining to fire the boiler up after the summer months have passed.im pleased you have managed to get them out to have a look at it. ask the engineer about your hearth, he should put a warning notice on the fire if it is unsafe.Given they were out to service her boiler last week the pressure etc should have been verified before he left.I don't think they can condemn the fire, as the fire isn't defective, merely the hearth. They can only advise on the hearth not meeting current standards, but that's something for her housing association to look into the replacement of in the future. It's not an immediate safety risk.

if the hearth is" really dangerous" as quoted by the engineer, it should have had a warning notice put on it and isolated.
Edited by: "wozelbeak" 3rd Oct 2010

wozelbeak

if the hearth is" really dangerous" as quoted by the engineer, it should … if the hearth is" really dangerous" as quoted by the engineer, it should have had a warning notice put on it and isolated.



Yeah, but I don't think that's within the remit of a Gas Safe Engineer. They are responsible for the safety of gas appliances, and, afaik, can only advise on other matters. When they put warning notices on safety concerns, it general means the article (a gas appliance) is condemned.

Hearth requirements have altered over the years, and wooden based hearths would have been perfectly acceptable years ago, but no longer meet building standards.

wozelbeak

if the hearth is" really dangerous" as quoted by the engineer, it should … if the hearth is" really dangerous" as quoted by the engineer, it should have had a warning notice put on it and isolated.



That's what the OP said, not the engineer.

Original Poster

DAMNOME

Mams are the best



They sure are

thesaint

That's what the OP said, not the engineer.



However the other week when someone came to service my fire & boilerI was told not to use my fire because I have a wooden hearth & it's really dangerous.

that "someone" could have only been a gas service engineer.

why not learn a few things like lighting your pilot light or using the filling loop to raise the pressure, if you know how to do these simple things it could save yo a lot of bother trying to get an engineer out. maybe ask the engineer to show you when he comes.

wozelbeak

However the other week when someone came to service my fire & boiler I … However the other week when someone came to service my fire & boiler I was told not to use my fire because I have a wooden hearth & it's really dangerous. that "someone" could have only been a gas service engineer.



Like I said, the OP said the engineer said that. The engineer hasn't logged onto HUKD to say that.

thesaint

Like I said, the OP said the engineer said that. The engineer hasn't … Like I said, the OP said the engineer said that. The engineer hasn't logged onto HUKD to say that.

OHHH! i am a little gullable, i did not know the OP was telling porkies. lol.

wozelbeak

OHHH! i am a little gullable, i did not know the OP was telling porkies. … OHHH! i am a little gullable, i did not know the OP was telling porkies. lol.



I don't think the OP is telling porkies, just paraphrasing.

scrumpypaul

why not learn a few things like lighting your pilot light.



Pilot light oO

how old is your boiler?

DAMNOME

Pilot light oOhow old is your boiler?



Why are you surprised. I'd say most boilers have a pilot light, including this one.

Indeed, but an automatic pilot light, those days of lighting your own pilot light ended eons ago.

Original Poster

thesaint

I don't think the OP is telling porkies, just paraphrasing.



Whats all this about. When I said 'someone' I meant the engineer who does aregular service. He told me not to use the fire because the hearth is made of wood and is dangerous. He is coming out at the end of the month to fit a new onw.

So don't know how I'd be lying? I was only asking for help.

lindauk

Whats all this about. When I said 'someone' I meant the engineer who does … Whats all this about. When I said 'someone' I meant the engineer who does aregular service. He told me not to use the fire because the hearth is made of wood and is dangerous. He is coming out at the end of the month to fit a new onw.So don't know how I'd be lying? I was only asking for help.



i Believed you OP, others seemed to want an argument so they cast doubt on you statement.
i hope it all turns out well for you, please let us know what the fault was.

all the best.

Original Poster

Ok thanks. Well he came out and fixed it, he didn't seem too happy lol. Then last night when I switched the washing machine on the electric going to the downstairs plugs all went off. Was one of those weekends lol.

lindauk

So don't know how I'd be lying? I was only asking for help.



Who said you was lying?

You should report the engineer to Gas Safe, as he shouldn't be leaving anything he deems as "really dangerous" still in commission.

thesaint

Who said you was lying?You should report the engineer to Gas Safe, as he … Who said you was lying?You should report the engineer to Gas Safe, as he shouldn't be leaving anything he deems as "really dangerous" still in commission.



You can't take a hearth out of commission however, as it is not a gas appliance as stated earlier.

moob

You can't take a hearth out of commission however, as it is not a gas … You can't take a hearth out of commission however, as it is not a gas appliance as stated earlier.



So he was powerless to do anything?

thesaint

So he was powerless to do anything?



The bloke clearly stated that a wooden hearth was dangerous, but he can't do anything other than advise it's best to replace it, as they're not as safe as a stone hearth.

His wording according to the OP was pretty dumb.

Banned

Ideal temperature for a baby is 18C so why do you need the heating on? Just put a couple of blankets on. Job done. (_;)

lumoruk

Ideal temperature for a baby is 18C so why do you need the heating on? … Ideal temperature for a baby is 18C so why do you need the heating on? Just put a couple of blankets on. Job done. (_;)



You ever thought they might need hot water?
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