2 replies
Found 17th Sep 2009
Thought I read here somewhere about compensation depending on length of time a flight is delayed. Returning from Malaga yesterday our Globespan flight was delayed by 8.5 hours. After 3 hours we were given a 7 euro voucher (which managed to pay for a bowl of chips and a cup of tea.Woo Hoo!! Told we might get another voucher if flight was delayed for more than 5 hours. Got absolutely no info about flight delays except what was on the electronic board...which kept changing. Refused further vouchers, and didn't even get a complimentry cup of coffee when the plane eventually took off. I know these things happen, but mega pissed off at Globespan's total lack of customer service. Just wondered if anyone knows if there is a set entitlement, or if anyone had had any joy complaining to Globespan. Thanks....moan over now.

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Hi, Its normally after about 12 hours and even then it is very small, we were delayed 11.5 hours on a flight to tenerife from Manchester with a 6 month old baby, they organised a buffet lunch but that was it we were left to fend for ourselves, they wouldnt even heat up bottles we had to resort to buying a cup of tea to heat the babies bottle, check out there website and your travel insurance but dont expect too much!

This was posted on HUKD sometime ago.

Regulation 261/2004 of the European Parliament and of the European Council of 11 February 2004 established common rules on compensation and assistance to passengers in the event of

denied boarding,
long delay of flights
It repealed Regulation (EEC) No 295/91, and went into effect on 18 February 2005. It sets out the entitlements of air passengers when a flight that they intend to travel on is delayed or cancelled, or when they are denied boarding to such a flight due to overbooking, or when the airline is unable to accommodate them in the class they had booked.

More info

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