Groups

    complaint to dialaphone

    does anyone know the best route to complaint if not resolve by the company itself??

    I have place the order online, it does not allow different billing address and del address online.
    So I ring up to explain that the 2 address is different. The guy said OK and change the address for me. That lead to fail security check. As changing the del address means changing the billing address as well. I only find out when they have cancel my order. That was not me wrong and I have lose the deal as it is not on anymore.

    Dialaphone said they cannot do anything as the order has been cancel. But I am sure that there must be something they can do due to their own fauty.

    Does anyone know a way to effective complaint route? any newspaper or gov dept????
    Please help as I am really cross.
    Thanks

    22 Comments

    Banned

    So you are not out of pocket at all and want to get on a gov dept??

    A prime example to the kids out there that drugs don't work!!

    Original Poster

    They have pospone the del date which means I need to cancel all appointment two times to wait for the phone and phone call cost to contact them.... not to mention the hassel to find another deal. and another day to stay at home for the del.

    You from Far East? :? http://www.smileyvault.com/albums/CBSS/thumb_smileyvault-cute-big-smiley-static-010.gif

    If its cancelled, thats it...you wont get anything from them...move on!

    Banned

    jl4jl;7996892

    They have pospone the del date which means I need to cancel all … They have pospone the del date which means I need to cancel all appointment two times to wait for the phone and phone call cost to contact them.... not to mention the hassel to find another deal. and another day to stay at home for the del.



    Just put it down to bad customer service and do your complaining with your feet, go with a different company and never use them again

    But if you seriously want to take this further get in touch with Judge Judy she'll sort anything out but her court is only up to $5000 and this case would be worth more then that

    Banned

    Maybe you didn't explain it properly...............like your OP?

    And seriously - a newspaper or Government dpeartment???

    Do you even pay UK tax?

    Original Poster

    dimebars;7997026

    Maybe you didn't explain it properly...............like your OP?And … Maybe you didn't explain it properly...............like your OP?And seriously - a newspaper or Government dpeartment???Do you even pay UK tax?



    THANK.....I am a tax payer...... for a long time

    Banned

    jl4jl;7997060

    THANK.....I am a tax payer...... for a long time



    Good

    Better than most members of the house of Lords then..................

    So you failed the security checks imposed by the networks - what more exactly do you want?

    Original Poster

    Paddy Charlie;7997011

    Just put it down to bad customer service and do your complaining with … Just put it down to bad customer service and do your complaining with your feet, go with a different company and never use them againBut if you seriously want to take this further get in touch with Judge Judy she'll sort anything out but her court is only up to $5000 and this case would be worth more then that



    Thanks for the advise. But Judge Judy is a US program. Would you know any UK programs??

    Most mobile company's won't send to a different address for fraud reason.

    You get the phone credit checked where you know someone will pass the check and then get the phone sent somewhere else!! Not going to happen..

    Banned

    jl4jl;7997089

    Thanks for the advise. But Judge Judy is a US program. Would you know any … Thanks for the advise. But Judge Judy is a US program. Would you know any UK programs??



    FFS

    Get a bigger boat...................

    Original Poster

    So you failed the security checks imposed by the networks - what more exactly do you want?[/QUOTE]

    Get the same deal back, as not my error.

    Banned

    jl4jl;7997098

    So you failed the security checks imposed by the networks - what more … So you failed the security checks imposed by the networks - what more exactly do you want?



    Get the same deal back, as not my error.[/QUOTE]

    yes it is!!!!!!!!!!!!

    [SIZE="6"]YOU[/SIZE] failed the security checks - noone else!

    Banned

    jl4jl;7997098

    Get the same deal back, as not my error.



    Its not their fault you don't pass the security criteria

    Original Poster

    steve1221;7997092

    Most mobile company's won't send to a different address for fraud reason. … Most mobile company's won't send to a different address for fraud reason. You get the phone credit checked where you know someone will pass the check and then get the phone sent somewhere else!! Not going to happen..



    Is not that, I have just moved but have not change the address with the credit card company. thats all.

    Banned

    jl4jl;7997116

    Is not that, I have just moved but have not change the address with the … Is not that, I have just moved but have not change the address with the credit card company. thats all.



    better get on to your CC company toute suite then!

    If you've just moved you'll fail the credit check anyway. You need to have been at an address for a few months (say 6) before you've any chance of getting a credit check to work.

    Banned

    jl4jl;7997116

    Is not that, I have just moved but have not change the address with the … Is not that, I have just moved but have not change the address with the credit card company. thats all.



    And how is that their fault as YOU haven't changed your address details?

    Banned

    http://www.richardeisner.com/wp-content/uploads/2009/12/1800suethem3.png

    Try here

    Original Poster

    Paddy Charlie;7997115

    Its not their fault you don't pass the security criteria



    if they have not change the address then this would not happen. and that guy in dialaphone should not chage the del address for me where I have explained fully that the billing address is different

    Banned

    jl4jl;7997145

    if they have not change the address then this would not happen. and that … if they have not change the address then this would not happen. and that guy in dialaphone should not chage the del address for me where I have explained fully that the billing address is different



    Thats because it is to stop fraud

    Ahhhh you want Pay as you goings!

    http://www.comedy.co.uk/images/library/people/180x200/f/fonejacker_isp_man.jpg

    Personally i would sue the credit card company for not being psychic and knowing you had moved. I would also consider sue myself for bothering to do the simple thing and update my details with the CCC.

    /Lawyered
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Cheap northface alternatives?22
      2. grown ups go free kellogs22
      3. Led light bulbs. Never used them, what do I need to know?711
      4. Iphone 7 - What Case?35

      See more discussions