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    Computer boffs....please HELP ME!!

    I am having MASSIVE problems with my computer! Basically whats happening is i cannot shut down, restart look at pictures/documents, basically do anything. When i connect to the internet, within about 3 seconds everything freezes, then i obviously cant restart etc so i'm having to press the power button to turn it all off.
    When i turn it back on again its giving me the option for safe mode, start windows normally etc etc, if i press windows normally, its the same process all over again.

    I cannot system restore, and i have just discovered that i am able to type this by connecting to the internet through safe mode with network option, this is working well. I have also tried doing system restore in safe mode, but its still not working. I am desperate for help, this is the only way of communication my husband (working overseas) has with my toddler, and we have not been able to contact him for the last week that this has been happening....please guys

    45 Comments

    Banned

    sounds like a virus................. need to reformat if you can't restore

    use the Safe Mode to save all your images/other things you want to save to a CD or something, then Reformat

    Do you have an antivirus? is so then what one is it? and can you use it in safe mode?

    If you can use it then do a complete scan of all files, i recommend Avast antivirus

    yep save everything important and reinstall windows

    got up to date antivirus?
    tried leaving pc to do its thing for 30 mins - sometimes auto downloading updates grinds everything else to a halt

    Original Poster

    Right, thats the problem, all my babes photos are on here and i dont wanna lose them. I'm very tempted on standing on the effing thing and smashing it to bits if it wasn't for her pics!
    I'll get a disc tomorrow then, what do i look for on it, and then how do i save the pics.....in simple terms please. Rep will be given and many thanks!

    why cant you restore?

    don't rush to reformat
    try just leaving it for 20 mins

    Original Poster

    localshop;6243121

    don't rush to reformattry just leaving it for 20 mins


    Its just saying the system restore didn't work, and nothing has been changed. I'm doing a full scan now with AVG in safe mode, when you say leave it for 20 mins, how do you mean? Ive left it whilst its frozen, and it does nothing, i've also left it on the start up screen, it the eventually freezes and i'm back to square one.

    Banned

    man if i lived closer i'd fix it for you or atleast rip the photos to dvd for you.

    turn the computer on without the internet connected and get the photos off?

    or right now upload them to photobucket?

    Lulu'sMammy;6243115

    Right, thats the problem, all my babes photos are on here and i dont … Right, thats the problem, all my babes photos are on here and i dont wanna lose them. I'm very tempted on standing on the effing thing and smashing it to bits if it wasn't for her pics! I'll get a disc tomorrow then, what do i look for on it, and then how do i save the pics.....in simple terms please. Rep will be given and many thanks!



    You can save the pictures by buying memory stick or CD-R blank disc (cheap to buy)
    and then putting it in your computer, go to My Computer and see the memory stick, right click and select explore, and then open the picture file next to it, and then just drag from there to the memory stick

    bykergrove;6243155

    man if i lived closer i'd fix it for you or atleast rip the photos to dvd … man if i lived closer i'd fix it for you or atleast rip the photos to dvd for you.turn the computer on without the internet connected and get the photos off?or right now upload them to photobucket?



    Yeah or Facebook or something, good idea

    Banned

    i had this, and it was only when i connected to the net, it was a driver for my wifi card, i also have it now and have given up as i dont know what it is and comp wont stay on long enough to find out but i get the blue screen of death, see what avg comes up with, there is a better one than avg but cant think of name of it

    Coold you not use a linux live cd to grab all the stuff you need and move to a flash drive as suggested

    localshop;6243121

    don't rush to reformattry just leaving it for 20 mins




    +1

    Update your anti-virus while in safemode and do a virus scan, also download spybot and run it, theres no need to refornat until you've exhausted all the alternatives.

    Original Poster

    I'll get the disc tomorrow then, i think that will be the best bet for me. So i then put it in the disc drive and its basically a case of dragging the pics to the disc in my computer? I think i can manage that! I'm thick as mince when it comes to computers, so everyone thinks its a virus then?

    Banned

    malwarebytes i think it is called

    sassie;6243206

    malwarebytes i think it is called



    +1

    Original Poster

    So far its come up with... boot sector of disc...reading error?

    Banned

    Lulu'sMammy;6243222

    So far its come up with... boot sector of disc...reading error?



    oh snap.... i'd stop using the pc right now and boot it up only when you have the CD. you're hdd might be failing also, i'd get a few cds incase you do it wrong.

    your best bet is a USB stick or memory card. as that is dragging and dropping files

    Original Poster

    sassie;6243206

    malwarebytes i think it is called


    Downloading now.

    if its a hardware prob you kill your operating system, reinstall and get the problem straight back

    got a spare hard drive?

    take out the original drive and replace it - try a fresh installation on the spare -

    I cant help you as im not very savvy when it comes to computers, kids are though, but i went out last week & bought an external hard drive for this very reason, as soon as i get any digi pics or video i put them straight on the hd, i would hate to lose my pics !

    Get a copy of Active Disk Image. Load it onto your PC and create a rescue disk, its a bootable rescue disk. From this you can Boot your PC and it has its own Windows Explorer. From here you can save out your baby's photos. You will need another hard disk connected, save everything you need to this. Alternative to this is ERD commander or a standalone Win XP disk made with Barts PE. This will give you a standalone XP disk to run the system from PC CD rom.

    Another way is to get a linux disk like Ubuntu, you can have an option to run Ubuntu (linux) from Disk. This will allow you to save stuff.

    Turning now to your PC. Have you loaded speedfan so you can look at your CPU temp? Is the CPU fan running as the freeze up can be caused by excess temps. If it is a higher temp it needs you to remove the cpu fan and redo the CPU and its thermal paste.

    Have you reseated memory and graphics cards, always check these first. Good luck and after getting your piccies back, if necessary you can redo the OS for the PC.

    PM me if your stuck and I will try and communicate via this thread as I access the site.

    :whistling::whistling:

    I have used Avast antivirus for around 2 years, i've never had a single problem, not even a minor one
    Before i used every other antivirus and my computer would go haywire constantly
    So i definetly recommend Avast

    Banned

    richp;6243271

    I cant help you as im not very savvy when it comes to computers, kids are … I cant help you as im not very savvy when it comes to computers, kids are though, but i went out last week & bought an external hard drive for this very reason, as soon as i get any digi pics or video i put them straight on the hd, i would hate to lose my pics !



    what if the external hd goes caput, or do you put them on comp and external

    Banned

    Lulusmummy if i was you i would really try to get someone who knows what they are doing to look at it, the more you meddle the more chance of loosing everything on it

    Original Poster

    I may as well just give up, that post up there has just proved i'm a idiot because i didn't understand one word of it

    Banned

    Lulu'sMammy;6243309

    I may as well just give up, that post up there has just proved i'm a … I may as well just give up, that post up there has just proved i'm a idiot because i didn't understand one word of it



    use SKYDRIVEEEEEE

    sassie;6243285

    what if the external hd goes caput, or do you put them on comp and … what if the external hd goes caput, or do you put them on comp and external



    yes both & belive it or not burn them to discs, overkill maybe.

    Original Poster

    bykergrove;6243317

    use SKYDRIVEEEEEE


    Whats that like?

    Lulu'sMammy;6243352

    Whats that like?


    ask some geek in the AGC to look at it?

    Banned

    Lulu'sMammy;6243352

    Whats that like?



    take a butchers

    Original Poster

    Paddy_o_furniture;6243357

    ask some geek in the AGC to look at it?


    Ive just moved here, don't know a soul yet, everyones on leave, and i don't even know where the nearest bloody shop is to find a memory card thing...do me a favour Paddy, i'll give ya me postcode on MSN find me nearest computer shop please.

    Banned

    i know it doesnt help with the comp problem but get ya pics uploaded to PB incase it all goes tits up

    Lulu'sMammy;6243376

    Ive just moved here, don't know a soul yet, everyones on leave, and i … Ive just moved here, don't know a soul yet, everyones on leave, and i don't even know where the nearest bloody shop is to find a memory card thing...do me a favour Paddy, i'll give ya me postcode on MSN find me nearest computer shop please.


    OK, you not up this way antime soon? going on MSN now

    Original Poster

    sassie;6243378

    i know it doesnt help with the comp problem but get ya pics uploaded to … i know it doesnt help with the comp problem but get ya pics uploaded to PB incase it all goes tits up


    If i do that, then reinstall, will all the problems be sorted?

    Banned

    Lulu'sMammy;6243460

    If i do that, then reinstall, will all the problems be sorted?



    all im saying is get your picture uploaded to photbucket, nothing to do with your computer problems, but at least your pics will be safe, if its your hard drive failing it could go and pics are then gone

    Original Poster

    sassie;6243492

    all im saying is get your picture uploaded to photbucket, nothing to do … all im saying is get your picture uploaded to photbucket, nothing to do with your computer problems, but at least your pics will be safe, if its your hard drive failing it could go and pics are then gone


    Gosh it's gunna take about 3 weeks lol

    Lulu'sMammy;6243309

    I may as well just give up, that post up there has just proved i'm a … I may as well just give up, that post up there has just proved i'm a idiot because i didn't understand one word of it



    It does seem daunting at first but believe me its not that difficult. Do you know anyone that has a working PC? They can take their hard drive out and plug it into your PC. You will then have a working operating system and your hard drive will be known as the slave. You then use your bios to boot from your friends hard drive by pressing the F12 key as it is booting up, choose the new drive and hit the return key. Once this is done you can read your hard drive from the borrowed drive. Does this make sense.

    All the above assumes that a friend can install your new borrowed hard drive into your PC as a temporary measure. this will save your PC. You really need someone who knows what their doing as listening to everyone on here to format will ensure you lose your pics. This way you can at least save them, but, whatever you do, do not save any more data to the offending hard disk. This ensure that, if needs be, you can run a prog like GETDataback which will retrieve your data but it can take hours to do.

    Using a hard disk with an actual operating system on means you can boot to your PC to save data. Alternatively take the drive out of your PC and plug it into another PC. Don't be to hasty on what you do as you will be able to save the piccies using the above method. Then you can sort your PC out after you got the piccies back.

    :thumbsup::thumbsup:
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