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    Computer help needed

    Somebody please help!

    I like to think I know a little bit about computers but this one has me really stumped and I am now almost bald!!


    My computer recently (HP A6635uk) started playing up. For some reason when I turned it on one morning, half of the desktop icons had vanished. It wasn't the "unused deskop items" cleanup thing that cleared them, they just vanished.
    Just been away for a week and swiched on my computer and for some reason took about 5 minutes to boot up. Left it on all evening and then shut it down. Turned it on next morning and asked me to select which user and then it just froze. went to make a cup of tea and came back and all still the same.
    Did a "safe mode" start and that worked ok.
    Had my Windows 7 disks delivered week before last so figured I'd just wipe everything and start a fresh.
    Now can't get windows 7 to install. I've formatted the drive. Tested it and the drive is fine. on the install it always crashes in the same place. It installs and unpacks everything. Restarts and it says "completing setup" or words to that effect and then just hangs.

    So completely at a loss and need some help. It's 1:15 and I have to go to work tomorrow after my week off and I need help as I know I'm not giving up yet!!!


    HELP

    9 Comments

    Hard to be sure what it could be, although I would probably try swapping out the memory/hard drive first, possibly even the DVD Reader.

    Half the icons disappearing and freezing at the user selection suggests that your user profile has something wrong with it. However, if the OS isn't installing then that strongly suggest a hardware fault. I'd start by backing everything up that's not already safe.

    Defo sounds like a hard disk prob. I think with the HPs if you power up and press F1 or maybe F10 when it appears in the top right it should put you into setup. Somewhere in the setup menus it will hopefully have a hard disk test/diags utility. Run this and see what happens. If it fails, buy a similar disk for £40 or so, install and rebuild. Job done.

    You can also look in event viewer for clues. Go to control panel and administrative tools then event viewer and look at the system log for errors.

    More help on ]HP website

    Or start with the simple things like checking that the hard drive connection hasn't come loose & making sure the windows 7 disc isn't faulty or warped.

    Original Poster

    Hi guys. Thanks for your replies and help. Ran the diagnostics thing and it came up with an error on the HD, so I replaced it with a new one and now its done the same bloody thing!!!!!!! :x:x:x so I'm about to chuck it out the window!!!!

    peteivy;6761232

    Hi guys. Thanks for your replies and help. Ran the diagnostics thing and … Hi guys. Thanks for your replies and help. Ran the diagnostics thing and it came up with an error on the HD, so I replaced it with a new one and now its done the same bloody thing!!!!!!! :x:x:x so I'm about to chuck it out the window!!!!



    Which 'diagnostics thing'?

    I don't know much about diagnostics programs, but if replacing the hard drive didn't solve the problem it's possible that the original one wasn't faulty at all and the real fault caused the HD fault to be misreported.

    At this point you really need a load of known good stuff to test suspected faulty items with. If you don't have that you could try running programs that stress one aspect of the system, unplugging stuff from the power supply to check whether that's overloaded and using what alternatives you can (for example, if you've got a lot of SATA ports some of them may be a different colour and hooked up to a seperate chip).

    [FONT=Calibri]Hi if you can get your hands on a new graphics card, if you can borrow one (good one) try that,[/FONT]
    [FONT=Calibri]When i started testing windows 7 i had the same problem as you always crashing at the same point[/FONT]
    [FONT=Calibri]After losing most of my hair eventually replaced graphics card with a good one and bingo[/FONT]
    [FONT=Calibri]Hope this is helpful and good luck[/FONT]
    [FONT=Calibri]ATB Dave [/FONT]
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